Topic 2-3 eversity 2021 Bachelor of Science Major in Restaurant and Fast Food Chain Operation PDF

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Answer sheet topic 2-3 eversity 2021 Bachelor of Science Major in Restaurant and Fast Food Chain Operation Bachelor of Science Major in Restaurant and Fast Food Chain Operation Bachelor of Science Major in Restaurant and Fast Food Chain Operation...

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1. 1. a Ex pl ai nwhati smeantbys ens or yev al uat i ont ec hni queandl i s tt hef ours ens esi nv ol v ed. Submi t t edanswer : -Sens or yev al uat i onus edi nt hewi nei ndus t r ymet hodt oanal y z e,meas ur e,ev ok eand i nt er pr ett hatgi v esconc i s eandc l earr es pons est opr oduc t sasper c ei v edt hr ought hef our s ens esofs i ght ,t ouc h,s mel l ,t ouchandt as t e. 1. 1. b Whatar et headv ant agesofbei ngabl et ous et hes ens or yev al uat i ont ec hni quewhen ex pl or i ngt hec har act er i s t i c sofAust r al i anwi nes ? Submi t t edanswer : -Thebenefi t sofbei ngabl et ous et hes ens or yev al uat i onr ec ogni z et hepur pos eofs t udy i ng t hewi ne,dev el opi ngandmodi f y i ng,enabl et oc hoi c eors el ec tt hepr operr ecommendand pr es ent i ngt oc l i ent ,andpr ac t i c esmak esper f ec tt oav oi dopt i mi z eanal y s tf ai l s . 1. 1. c Des c r i bet hedi ffer encebet weenfi ni shandt as t e. Submi t t edanswer : -Thefi ni s hofwi nedes cr i best hef ac t ori nj udgi ngawi ne’ squal i t yandc har ac t eraf t ert he wi nei ss wal l owedorc al l edfi nalt as t e.Andt het as t eorflav oroft hewi net hatl i ngeri nt he mout ht hats ens or yev al uat i onandex ami nat i onofwi ne. 1. 1. d Li s t10t hi ngs / s t epss omeonemus tdot oens ur eamor eac c ur at esens or yev al uat i onof wi ne. Submi t t edanswer : •T as t ers houl dt as t et hewi net hr oughbl i ndt as t i ng •At as t i ngnot er ef ert oat es t er ’ swr i t t ent es t i monyaboutac i di t y ,ar oma,t ex t ur eandet c . •Ser v i ngt hewi neatt heappr opr i at et emper at ur e •Choos i ngt her i ghts hapeofwi negl as s •As s es s edbyappear anc ecol orandnos eal one •Don’ teats t r ongl yfl av our edors pi c edf ood •Don’ tus eper f umesoranyc os met i ct hatc anaffec tt hes ens eofs mel l •Nol i ps t i ck •Donott as t ewheny ouar et i r edorhav i ngaheal t hc ondi t i ont hatmayaffec tt hes ens or y •Dofiv e‘ S’ St eps :s ee,s wi r l ,sni ff,s i pands av or

Ques t i on1. 2 1. 2. a I dent i f yf ourpi ec esofi nf or mat i onaboutvi t i c ul t ur eands pec i fi cwi nes t y l es ,r egi onsand pr oduc t i onmet hodst hatmi ghtc ompl ementt hes ens or yev al uat i onpr oc es s . Submi t t edanswer : Us ef uli nf or mat i onaboutv i t i c ul t ur eands pec i fi cwi nes t y l es ,r egi onsandpr oduct i on met hodst hatmi ghtc ompl ementt hes ens or yev al uat i onpr oc es si nc l udes : •Abas i cunder s t andi ngofhowdi ffer i ngpr oduc t i onmet hodus edf ordi ffer entwi nes t y l es •Thehar v es tdat edependsont her equi r edbal anc eofac i dands ugar

•Combi nedwi t hs eas onal i mpac t •Pr oductr ev i ewf r om i ndependents our ces 1. 2. b Li s tatl eas tt wospec i ficAus t r al i ans our cesofi nf or mat i onf ort hef ol l owi ng: a. b. c . d. e. f .

Aus t r al i anpr oduc tt ec hni c ali nf or mat i onand/ orr ev i ews . I ndus t r ydi r ec t or y . Vi nt ager epor t s . Wi neev ent s . Wi nei ndus t r yempl oy ment . Mat c hi ngwi newi t hf ood.

Cons i derpubl i c at i ons ,webs i t es ,gov er nmentandi ndus t r ys our c es ,fi el dday sandr el at ed i nf or mat i onandi nc l udeanex ampl ef r om eac ht oi l l us t r at ehowt heymeett her equi r ement s . Submi t t edanswer : Aus t r al i anpr oductt ec hni c ali nf or mat i onandr ev i ews •Aus t r al i anandNewZeal andGr apeGr owerWi nemak er •Wi neandVi t i cul t ur eJ our nal I ndus t r ydi r ec t or y •Aus t r al i anandNewZeal andWi neI ndus t r yDi r ec t or y Vi nt ager epor t s •wi ner ypubl i c at i ons Wi neev ent s •s t at eandt er r i t or yev ent •websi t esandt our i s m pr omot i ons i t es Wi nei ndus t r yempl oyment •Wi neI ndus t r yJ obs •Wi neJ obs Mat chi ngwi newi t hf ood •Foodandwi nepai r i ngadv i ces •Wi neandf oodi nf or mat i on 1. 2. c Choos eat echni c alwi nei ndus t r y bas edpubl i c at i onandr evi ewonei s s uebyl i s t i ngt he c ont ent sunderc at egor i ess uc hasr es ear c h,t ec hni c alwi nemak i ng,t ec hni c alv i t i cul t ur e, mar k et i ng,pr oductr evi ews ,i nt er nat i onal i nf or mat i on,v i nt ager epor t s ,upcomi ngwi ne ev ent s ,newf oods t y l esandmor e .Cons i deradv er t i s ement saswel last het ex t . Ex pl ai nwhyy ouf oundt hi sus ef ulandal sopr ov i deacopyandat t ac hasev i denc e. Submi t t edanswer : Pr omot i onali nf or mat i onf r om maj orr es el l er sorwi ner yi t s el f ,whi l epos s i bl ynotasobj ec t i v e, al sopr ov i desgoodi nf or mat i on,notj us twi nedes cr i pt or ,butof t ens ugges ti nany . Ev i denc eofbei ngabl et opr ov i desgoods our c esofi nf or mat i onandsour c es .

Quest i on1. 3 1. 3. a

Ex pl ai nhowy oucandev el opi nf or medopi ni onsaboutAus t r al i anwi nest hats uppor twor kas as pec i al i s ti nwi ne. Submi t t edanswer : -Cr eat i ngordev el opi ngwi ner yorc el l art our swi l lal sohel py ourwor kasawi nes pec i al i s t . ManyAus t r al i anwi ner i esandv i ney ar dshav eac t i v ec ons er v at i onpr ogr ams ,andt hepubl i c al way sappr ec i at esandi si nv ol v edi nbi odi v er s i t ycor r i dor s ,pes tmoni t or i ng,ands us t ai nabl e pr ac t i c es .Demons t r at i onss uc hasdec ant i ngors el ec t i ngwi negl as s esar eal s obenefi c i al . 1. 3. b I naddi t i ont ohav i ngagoodunder s t andi ngoft heAus t r al i anwi nesonoffer ,s ugges tatl eas t f ourt y pesofs ki l l sandknowl edget hatwoul dhel pands uppor ts omeonet hatwant edt o wor kasanAus t r al i anwi ner yt ourgui de. Submi t t edanswer : •goodc ommuni c at i ons k i l l s •under s t andi ngofac t i v i t yl ev el s •s af et yi s sues •ac c es si npl aces 1. 3. c Whati st her ol eoft heAus t r al i anGeogr aphi c alI ndi c at i onsCommi t t ee( GI C) ?Ex pl ai ni t s pur pos ewi t hanex ampl e. Submi t t edanswer : GI Cwi t hi t ses s ent i al j obbei ngt oc ons i derappl i c at i onsf ort her egi s t r at i onandex c l us i onof newAus t r al i anandf or ei gnGI shav i ngr es pec tt ot hes t andar dss etouti nt he Demons t r at i on,andaspert headmi ni s t r at i v epr oc es sendor sedundert heac tandt he ac c ompany i nggui del i nes . Onc ei dent i fied,t heGI sar eent er edi nt oaRegi s t erofPr ot ec t edGeogr aphi c alI ndi c at i ons andOt herTer ms . Thegoali st opr ot ec tapar t i c ul arr egi on' si dent i t yf r om manuf ac t ur er si nanot herunr el at ed r egi onmak i ngl abels t at ement sundert hes amer egi onal name. 1. 3. d Sugges tt hr eef ac t or st hats houl dbet ak eni nt oacc ountwhenmat chi ngwi newi t hf ood,s uch asv eget ar i an,ands ugges tt wopos si bl ewi nes t y l eswhi c hmi ghts ui tv eget ar i anf ood. Submi t t edanswer : -Veget ar i anf oodcanbewel lmat c hedwi t hr edorwhi t ewi ne,al t hought anni nss houl dbe mi ni mi s edandl i ght ercr i sperwi nesar eus ual l ybet t erc hoi c es .Themai ni s suei snot ov er whel mi ngt hedi s h.Ac company i ngs auc es ,c hees esorspi c escanbepar t ner edwi t h mor er obus twi nes uc hasal i ght ers t y l er ed 2. 1. a Whatar et hes i xi s s uest hati mpactont hes t or ageandc el l ar i ngofAus t r al i anwi nes ? Submi t t edanswer : •Humi di t y •UvLi ght •Vi br at i on

•St oc kr ot at i on •Temper at ur e •Shel fl i f e 2. 1. b Ex pl ai nt het er m ul l ageanddi s c us st wodi ffer entaspec t sofs t or agecondi t i onswhi c hcan i nfl uenc ei t . Submi t t edanswer : -Themai nqual i t yconc er nwi t hhumi di t yi si t spot ent i alt oaffec tt heul l age.Di ur nal t emper at ur ev ar i at i onsal s oc aus eul l agei s s ues .Lay i ngbot t l eshor i z ont al l y ,orups i dedown, r at hert hans t oodupr i ght ,i sdes i gnedt ok eept hec or ki ncont ac twi t ht hewi neandpr ev ent al os sofel as t i c i t y . 2. 1. c Res ear c ht heeffec tofal t er nat i v ewi ne( noncor k )c l os ur esonwi nes t or age.I si twhaty ou mi ghthav eex pec t ed? Submi t t edanswer : -Keepi nmi ndt hebas i c soft emper at ur e,l i ghtandhumi di t y ,andy oushoul dbeabl et o enj oyy ourwi nei ni t sent i r et ybef or ei tgoesbad.Humi di t yi s n’ tv er yi mpor t antwheni t c omest ok eepi ngy oural r eady openedbot t l esi ngoodc ondi t i on.Thi smeanst hats t or i ng y ourwi neatc ol dert emper at ur esoncei t ’ sopeni sj us tfi ne— asl ongasy ouc hoos eabes t nonc or k 2. 1. d Sugges tonedi s adv ant ageofhi gherhumi di t yl ev el si nt hewi nes t or agear ea. Submi t t edanswer : Ex c es s i v ehumi di t yc andes t r oywi nel abel sov eraper i odoft i me,whi chr es ul t si npoor pr es ent at i onandcons umerr es i s t anc e.

Ques t i on2. 2 2. 2. a Des c r i bet woc aus esofc l oudi nes si nwi ne,andex pl ai nhowi tshoul dbedeal twi t hi nar et ai l envi r onment . Submi t t edanswer : -Car el es shandl i ngwhi chhass t i r r eds edi mentf r om t hebot t om,ori nc or r ec ts t or ageof bot t l esoni t ss i desot hes edi menti sdi s t ur bedwhenpi ck edup.Andpoorwi nepr oduc t i on t echni quesorpoorhy gi enec anr es ul ti nt hepr oduc t i onofal es st hancr y s t al cl earwi ne. -Al way sdot her ec or dr out i neori ns pec t i ont odet er mi newhet hert hewi newasi ngood c ondi t i ont oav oi dconfl i c t . 2. 2. b Des c r i bet hr eesi t uat i onsi nwhi c ht her ei spot ent i alf orawi net obeox i di s ed. Submi t t edanswer : Ox i dat i oni smor el i k el yt ooc cur : •Leak yc l os ur e

•Poors t or agec ondi t i on •Heatac c el er at esox i dat i onandanumberofot herundes i r abl ec hemi c alr eac t i ons 2. 2. c Howmi ghty our ec ogni s eox i di s edwi ne ?Mak eatl eas tf ours ugges t i ons . Submi t t edanswer : Agoodi ndi c at i onofoxi dat i oni sc ol ourchange,f r om pur pl er edst obr ownerr edori nt he c as eofwhi t es ,t oagol denbr ownc ol our .Wi nesbec omeflat t ert as t i ng.Whi t esl os et hei r f r es hf r ui t yar omaanddev el opappl ec i derc har act er i s t i csandc andev el opas weets her r y s mel l .Redwi nesbec omeflat t eranddr ywi t houtf r ui tchar ac t er .Theageoft hewi nes houl d al sobec ons i der ed. 2. 2. d Howmi ghty oumi ni mi s eanynegat i v ec us t omerr eact i ont ot ar t r at ecr y s t al s ? Submi t t edanswer : -Tar t r at esc r y s t al sof t enappearf ol l owi ngac ol dert hani deals t or agec ondi t i on,andsome wi ner i esr emov et hem byc hi l l i nganddec ant i ng,butt hi sc annegat i v el yaffec twi nequal i t y .I t c anappearont hec or kandcanber emov edbywi pi ngt hem offandwi nes houl dnot ex c es s i v el yc hi l l ed,orchi l l edf oronl ys hor tper i odspr i ort os er v i ng. 2. 2. e Al t houghwi l dfi r esoc curi not herpar t soft hewor l d,br i efl ydi s c usswhyt heymi ghtpr es ent uni quepr obl emsi nAus t r al i a. Submi t t edanswer : -Smok eex pos ur eofgr apev i nesi sani nc r easi ngpr obl em f ort heAus t r al i anwi nei ndus t r y andmi ghtpr es entpr obl emsuni quet oAus t r al i a. -i naddi t i ont owi l dfi r e,t heenv i r onments oundpr ac t i c esofpr es c r i bedbur nsi sal s oa pot ent i al sour c eofs mok edamage.

Ques t i on2. 3 2. 3. a Whatt y pesofcor r ec t i v eac t i onc oul dbet ak ent or es ol v ei s s ueswi t hwi nequal i t y ? Submi t t edanswer : -Keepi ngac c ur at er ec or dsofar r i v aldat es ,s t or ageandanyt as t i ngnot eshel pst o det er mi newhet heraqual i t yi s s uei sdev el opi ngandwhatr emedi alac t i onshoul dbet ak en. AndThec el l ar i ngandhandl i ngofwi nesshoul dbechec k edatr egul ar l ys chedul edi nt er v al s , news t afft r ai nedasnec es s ar yandex i s t i ngs t affbegi v enupdat esandr emi nder s .Tal k i ng t hr oughapot ent i alpr obl em wi t hs t affasani nc l us i v epr oc es s ,mi ghtpr ov i dev al uabl e f eedbackandi nf or mat i on. 2. 3. b Ex pl ai nhowy ourr ec or dsmi ghtas s i s twi t hapr obl em wi t hc l oudi nes si nawhi t ewi ne. Submi t t edanswer : -Wi nes houl dbec hec k edonar r i v al ,s t or ages houl dbec heck ed,ors t affr ef r es hedi nwi ne handl i ngt ec hni ques .Sedi ment swi l ls et t l ei ft hebot t l ei sl ef tundi s t ur bed.Chi l l i ngc ans peed

upt hepr oc es s .Car ef uldec ant i ngoft hewi newi t hk nownsedi menti nt hebas eoft he bot t l esal l owsi tt obemov edands er v edmor eeas i l y 2. 3. c Whati nf or mat i onaboutt hequal i t yofawi nemi ghty oubeabl et onot i c eev enbef or et he bot t l ei sopened?Sugges tatl eas tf ouri ndi c at or s . Submi t t edanswer : •Cl oudi nes s •Cor kI s s ues •T ar t ar i cac i dc r y s t al •Ageoft hewi nei nc l udi ngdamagedl abel

Quest i on2. 4 2. 4. a Underwhatci r c ums t ancesmi ghty oudec antawi ne ? Submi t t edanswer : -Whendec ant i ngi fapos s i bi l i t yi ti seas i eri ft hebot t l ei sal r eadys t or edi nt heupr i ght pos i t i on;i fnoti twi l lneedt obes t oodupandt henl ef tundi s t ur bedf oratl eas t24hour s , pr ef er abl yl onger . 2. 4. b Howdoy ouk nowhowl ongt ol etawi nes i ti nadec ant erandbr eat he ? Submi t t edanswer : -Dependsonk i ndofwi nebec aus ewhi t eands par k l i ngwi nedec ant ed,par t i c ul ar l yi ft he wi nei sal i t t l et ooc ol d,t oi mpr ov et het as t eandmout hf eelwhi l et heAgedwi neav er yol d orf r agi l ewi ne,orawhi t e,shoul donl ybedec ant edf orupt ohal fanhour . 2. 4. c I nas hor ts ent enc e,ex pl ai nwhyi ti snec es s ar yt odec antwi nei noneev en,s t eadypour . Submi t t edanswer : -Toens ur est hatt hes edi ments t ay si nt hebot t l eandy ougetani cec l earwi nei nt he dec ant er

Ques t i on3. 1 3. 1. a Ex pl ai nhowy oucanpr ov i deac cur at ei nf or mat i onandas s i s t anc et ocus t omer sondi ffer ent Aus t r al i anwi neopt i ons . Submi t t edanswer : I t ' ses s ent i alf ors er v er st ohav ebas i cwi nek nowl edge,t heydi s cus sandgi v ei nf or mat i on aboutwi nec har ac t er i s t i c ,pr oduc t i onmet hodandor i gi nst ok nowt hec us t omerl ev elofwi ne k nowl edge.Whenas s i s t i ngc us t omer s ,i ts houl dbeappr opr i at eandet hi cal whenpr ov i di ng wi nes el ec t i onsac cor di ngt opr ef er enc es ,pr i ce,t as t es ,c or r ec tmat c handot hers pec i fic needs .

3. 1. b Choos eanAust r al i anwi nepr oduc i ngr egi onwi t hwhi c hy ouar enotf ami l i ar ,r es ear c hand doc umenti t smai nc har act er i s t i cs ,i nc l udi ngc l i mat eands oi l s ,gr apev ar i et i esgr own,and wi nes t y l espr oduc ed. Submi t t edanswer : VI CTORI A Vi c t or i ahasbeenpr oduc i ngwi nesi ncet he1880s .I thashi gheral t i t udespr oduc ewi t hf r ui t wi t hi nt ens ef r ui tflav or ’ sandhi ghac i di t y ,pr oduc i ngel egantt abl ewi nes .Duet ot hedi v er s i t y oft hecl i mat eav er ywi der angeofs t y l esi spr oduced,i nc l udi ngFor t i fi ed.Pr emi err egi ons i nc l udeHeat hc ot e( Shi r az) ,Rut her gl en( s weetf or t i fied)andt heYar r aVal l ey( c oolc l i mat e, Char donnay ,Pi notNoi r ,s par k l i ngwi nes ) . 3. 1. c Whenadv i s i ngc us t omer s ,i ti snec es s ar yt ohav eanappr ec i at i onofal lwi nes t y l es .Choos e apopul ars t y l eofwi neandl i s tami ni mum of10c ommondes c r i pt or sf ort hi swi ne. EG:Char donnay Commonar omades c r i pt or si nc l ude:      

l emon appl e pear pi neappl e peac h fi g

Submi t t edanswer : SYRA Commonar omades c r i pt or si nc l ude: -Bl ac kc her r y -Bl ac kber r y -Pl um -Bl ac kpepper -Cl ov e -Li cor i c e -Dar kc hoc ol at e -Ear t hOl i v e -Bac on -Leat her 3. 1. d Cons ul tr ev i ewsandot hers our c esandex pl ai nhowt hewi ney ous el ect edpr es ent sati t s bes t ,andt hei mpac tofanys pec i fi cs t r at egi esi nt hewi nemak i ngpr oces s . EG:Spec i fi cs t r at egi esf orc har donnayi nc l ude:  

t heuseofoakornooak mal ol ac t i cf er ment at i on( r ounder ,c r eami ers t y l e)



s er v i ngatt hec or r ec tt emper at ur e( unoak ed9° C;oak ed12° C)

Submi t t edanswer : SYRAH -Thei dealt emper at ur er angest oser v eSyr ah/ Shi r azi s60–65° F -Al c oholl ev el st endt obehi gher( 14–15. 5%) ,asar edegr eesofoakus eandoakagi ng -Shi r azi sAus t r al i a’ ss t abl er edgr apev ar i et y–mak i ngi tani nc r edi bl ypopul arAus t r al i an r edwi ne. -Ex pec ti nt ens eandear t hyfl av or swi t hs pi c eanddar kf r ui t s .

Ques t i on3. 2 3. 2. a Howc ans t r ongcommuni c at i ons k i l l shel py ouwhendi s c uss i nganddebat i ngwi ne c har act er i s t i cs ,or i gi nsandpr oduct i onmet hods ? Submi t t edanswer : Hav i ngagoodc ommuni c at i ons k i l leffect i v el yi sper hapst hemos ti mpor t antofal ll i f es k i l l s . I thel psust os peakappr opr i at el ywi t hawi dev ar i et yofpeopl ewhi l emai nt ai ni ngey e c ont ac t ,demons t r at et her i ghti nf or mat i ont oc us t omerandes s ent i al neededof demons t r at i on. 3. 2. b Sel ectt hr eeoft hel es s erk nownr edwi nes t y l es( s uc hasSangi ov es e,Nebbi ol o,Mal bec , Tempr ani l l o,Zi nf andel ,orot her s) .Res ear c handr ecor d( not es t y l e)wher et heyar e pr oduc edi nAus t r al i a,c ommonl yappl i eddes c r i pt or s ,andpos s i bl er ec ommendedf ood pai r i ngs . Submi t t edanswer : Sangi ov es e( Li ghtt omedi umbodi edr edwi ne)i spr oduc edi nt heMc Lar enVal er egi oni n t he1980s . Des c r i pt ornot es : -Tobacc o -Spi c yoak -Pepper yt ones -Dar kFr ui t -Spi c e FoodPai r i ng-Acl as s i cf orpar t ner i ngwi t hI t al i anc l as s i c sl i k epi z z aandpas t abol ognes e, pai ri twi t hany t hi ngt hati nv ol v est omat os auc e.Sangi ov es ei sal s oat oppi ckf orr ar egr i l l ed s t eak ,r oas t edc hi c k enwi t hpans auc e,andl ambchops ,andi sc ompl et el yathomewi t h agedPar mes anandpr ov ol onec hees e. Nebbi ol o( Medi umbodi edwi nes )i spr oduc edi nt heMor ni ngt onPeni ns ul a,Beec hwor t h, Yar r aVal l ey ,Adel ai deHi l l s ,Mc Lar enVal eandCl ar eVal l ey . Des c r i pt ornot es : -Tar -Roses -Dar kFr ui t s -Spi c yFr ui t FoodPai r i ng-f oodst hatar ef at t yenought oc utt hr ought het anni n,butnots os t r ongt hat

t heyov er powert hear omasandf r ui t .Ri ch,f at t ymeatdi s hess uc hasar aguorc ur edmeat s ar ei deal ,asar esof tc r eamychees esl i k eCamember t . Mal bec( Medi um t of ul l bodi edr edwi ne)i spr oduc edi nTheCl ar eVal l eyr egi oni nSout h Aus t r al i a. Des c r i pt ornot es : -Cocoa -SweetTobacc o -RedPl um -Bl ac kber r y -Vani l l a Foodpai r i ng-Mal bechol dsupwel lwi t hdar kmeatpoul t r y ,r oas t edpor k ,andl eanerc ut sof r edmeat( s uchass i r l oi n,flap,hanger ,fi l et ,ands k i r ts t eak ) ,c hees e,v eget abl esandher bs ands pi c es . 3. 2. c Ac us t omerhasc hos enanAus t r al i angol dmedalawar dwi nni ngwi neandi sc oncer ned aboutt hepr i c e.Thec us t omerdoesnotappeart ohav eadept hofwi nek nowl edge. Des c r i bewhaty oumi ghtdoi nt hi ss i t uat i onandt hes k i l l sy oumi ghtneedt oas s i s tt he c us t omeri nmak i ngt hec or r ec tdec i s i on.Whatar es omeoft heques t i onsy ouc anas kt he c us t omert oens ur ey ouar epr ov i di ngt hec or r ec tl ev el ofs er v i c e ? Submi t t edanswer : Cus t omers houl dpr ov i deac cur at ei nf or mat i onandas si s t antaboutt hei rdi ffer entwi ne s el ec t i on,t heys houl df eel appr ec i at edandt hes er v i cespr omot esc us t omerl oy al t y . Ques t i ont oas k : -Whatar et hepr ef er encest hatc us t omerc ons i deri nc hoos i ngawi ne ?Anddes c r i bet he hi s t or yoft hei rchos enwi ne. -MayIs ugges tawi net hats ui t abl ef ory ours el ec t edmai ndi s h? -Doy oupr ef eral c ohol i cwi neornot ? 3. 2. d Howmanypoi nt sar er equi r edf oragol dmedalatawi nes how? Submi t t edanswer : Gol dmedalr equi r esabov e18. 5poi nt s( 96+)

Ques t i on3. 3 3. 3. a I dent i f yt hr eebus i nes sf ac t or st haty ouneedt oc ons i deronbehal foft hebus i nes sowner t hatar ei mpor t antt ot hebus i nes swhenpr ovi di ngadv i cet oc us t omer sr egar di ngwi ne pur c has es . Submi t t edanswer : -Hav i ngas k i l l eds t affabl et oofferadv i c eandac cur at ei nf or mat i onwhi chwi l lenhanc et he c us t omer ’ ss at i s f ac t i onoft hei rpur chas e -Pr ov i dei nf or mat i onont heAus t r al i anwi nel abeli sal s osubj ec tt ov ar i ousl egi s l at i onand f oodcodes -Cus t omerpur chas i ngort as t i ngwi nesmus tbeabl et odosol egal l y . 3. 3. b

Youhav ebeenas k edt opr omot eas pec i fi cAus t r al i anwi ne.Howdoy ouens ur et hatt hi si s doneet hi c al l ywhenpr omot i ngands el l i ng? Submi t t edanswer : Wheni t...