Udaan Survey Calling Pitch 3 PDF

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Udaan Survey Calling Pitch Caller: Good morning/ Good afternoon/ Good evening Sir/Madam, I am , calling on behalf of Udaan. Am I talking to the owner/manager of . (Main , Udaan se call kar raha hu. Kya meri baat ke owner/manager se ho rhi hai? Lead: Yes/No If No, Move the lead to Wrong Number If Yes, We would like to thank you for being an Udaan customer and we would like to better your experience with us for which we would like to know a little more about you and your experience for which we need 5 mins of your time, can we pls continue? (sabse pehle hum dhanyavaad karna chahenge ki aap Udaan ke valuable customer rahe hain and aapke experience ko better karne ke liye hum aapke baare mein and aapke experience ke baare mein thora jaanna chahenge jiske liye hume aapka 5 min chahiye, ye sahi samay hoga baat karne ke liye?

If Yes, Continue with the survey questions.

If No, Move the lead to Not Interested. Thank you for your time (Aapke samya ke liye dhanyawaad.)

If Yes, Continue with the survey questions. Question 1 - What percentage of purchase is online? (Aapki kitni pratishat khariddari internet/online se hoti hai) (Capture the response between 0 to 100%) Question 2 - What percentage of online purchase is through the following companies? (kitni pratishat khariddari in companies se hai)

1. 2. 3. 4. 5. 6.

Udaan Flipkart Ajio Business JioMart Amazon Business Other Online

OPTIONS ● ● ● ● ● ● ● ● ●

0% 0-10% 10-20% 20-30% 30-40% 40-50% 50+ 75+ 90+

If any other Question 3 - Out of the following parameters, which of them are very important, important, which are not so important, not at all important, and which are neutral that you value/look for in a business partner? And how does udaan/ others fare against the same?

(Online kharidte samay btaye gye pointers me se aapke liye kaun se very important hai, kaun se important, kaun se not so important,not at all important aur kaun se neutral hai aur aapka anubhav udaan aur baaki platforms pe kaisa raha hai) Pricing (keemat) Range / Selection (variety milti hai kya) Availability / Fill rate (uplabhadata) Credit Limit / Credit Period (udhaar) Schemes / Discounts Ease of doing Business / Customer Support (saadhan/sahayeta) App Experience / Ease of using the app (app istemal mein saralta)

OPTIONS ● ● ● ● ●

Very Important Important Neutral Not so Important Not at all important Do you wish to highlight anything else? (Kya aap kuch aur highlight krna chaahenge?)

Question 4 - Do you think your purchase through udaan will increase / decrease or remain the same over the next few months? (aapke hisaab se agle kuch mahino mein aap udaan pe zyada ya kam dhandha karne ki aasha karte hai) OPTIONS ● ● ● ● ●

Increase Significantly (10%+ increase) - kaafi badhega Increase slightly (0-5% increase) - thora badhega Will remain the same - na hi badhegi na hi kami hogi Decrease Slightly (0-5% decrease) - thori kami hogi Decrease Significantly (10%+ decrease) - kaafi kami hogi

Question 5 - If it will increase or decrease, what are the reasons? (kis wajah se aap badhne ya kam hone ki aasha karte hai) OPTIONS ● ● ● ● ●

Pricing (keemat) Credit Terms (udhaar) Better Quality and Selection (chayan) Overall Business is increasing (khud ke dhandhe mein badhotri) Delivery

Question 6 - If 'Same', why is it so? (kis wajah se na badhne na kam hone ki aasha hai)

OPTIONS ●

Higher purchase through other online apps or offline distributors (dusre apps ya offline se zyada khariddari) ● Business is overall stagnant or not-improving / declining (khud ke dhandhe mein zyada badhotri nai abhi) Question 7 - Are you aware of udaan exclusive or brands such as Annabhoomi, Swarnabhoomi, Vitadrop, Captain Harvest, Efferv, Bold & Classic, Fashion by Stacktrail, Fabclassic, Homeglow, Roadbird? (Aap 'udaan excusive' ya brands jaise ki 'Annabhoomi, Swarnabhoomi, Vitadrop, Captain Harvest, Efferv, Bold & Classic, Fashion by Stacktrail, Fabclassic, Homeglow, Roadbird' ke baare mein jaante hai) OPTIONS ● Yes, I have purchased atleast one of them (Han, mene kharida bhi hai) ● I have seen the brands on the app, but haven't purchased (Han, mene suna hai but khareeda nahin) ● Have not heard about them (Suna nahin hai) Question 8 - How has the FoS helped you? (udaan ke sales wale ne aapki kaise madad ki hai) OPTIONS ● To discover more products (naye products ki khoj mein) ● To create awareness on discounts / pricing (keemat/discount ke baare mein batate hai) ● Helps place an order on the app (order karne mein madad) ● FoS does not visit often (sales staff aata nahin hai) ● Does not have any major value adds as such (zyada kuch madad nahin milti) Question 9 - Would you recommend udaan to your friends / acquaintances, etc? (aap apne dost/jaan pehchaan walo ko udaan istemaal karne ki salaah karenge) (Scale 0-10, 0 being the lowest and 10 being the highest) OPTIONS

● ● ● ●

0-4 : Will not recommend (bilkul nahin) 5-6 : Not sure as of now (pata nahin) 7-8 : Will recommend (han, shayad) 9-10 : Would recommend strongly (han, zaroor)

Question 10 - What is your current average monthly total sales at the store? (aapka ek mahine mein lagbagh kitne ki bikri hoti hai?) OPTIONS ● ● ● ● ● ● ● ● ● ● ● ●

0-50,000 50000- 1 Lac 1-2 Lac 2-5 Lac 5-10 Lac 10-15 Lac 15-20 Lac 20-25 Lac 25-50 Lac 50 Lac - 1 Cr More than 1 Cr Not willing to disclose

Thank you for your valuable feedback. Have a nice day! Aapke valuable feedback ke liye dhanyawaad....