UTS Housing Handbook - July 2020 PDF

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Summary

UTS Housing Handbook - July 2020...

Description

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e g H Bo This UTS Housing handbook is designed as a reference guide for living in UTS Residences only. It will provide you with the general ‘how to’ required for living safely and in harmony in our residential community.

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Should there be any inconsistency between the printed and the online version of this UTS Housing handbook, the online version (available on www.housing.uts.edu.au) will prevail.

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For any UTS Housing rules, please refer to your license agreement and the UTS Housing rules. 07/2020

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m o c OláseÜydov! On behalf of the team at UTS Housing, Welcome to your new home in UTS residences.

angha e i Me r Living in UTS Housing residences is about being part of a community that is academically diverse, varied in age and lifestyle, and multicultural in nature.

We aim to ensure that your time here is a memorable experience through which you make many friends, feel supported to pursue your academic objectives, and become part of a stimulating and nurturing community. In UTS residences, individuality is valued, differences are respected and your security and wellbeing is increased by the responsible behaviours of those around you. This resident handbook contains valuable information with regards to your new home and has answers to many questions you will have during the year. I encourage you to read it, use it and keep it in a handy place. There is much to look forward to during the session ahead. UTS Housing offers a wide range of social, academic and cultural programs and events. Make the most of these opportunities and enrich your experience at UTS Housing and UTS. On behalf of the UTS Housing Team, I wish you a memorable experience during your stay with us. Best wishes,

bo Ciao Manager, UTS Housing

Content: UTS Housing: Contact Details

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Noise

Your Residence

p3

Social gatherings

p 36

p 36 Day & Overnight guests p 37 Smoking

On the admin side of things

p 37

Correspondance from UTS Housing

p6

Environment, energy and water

Mail (letters) - your postal address

p6

conservation

p 38

Parcel Delivery Service

p7

Recycling

p 38

Room inventory and condition report

p8

Environmental Committee

p 40

Checking out

p8

Free Store

p 40

Keys & lockouts

p9

Lost and found

p 10

Safety, security and personal wellbeing

Paying your UTS Housing licence fee

p 10

Personal wellbeing

p 42

Security Staff

p 42

Security shuttle bus

p 42

Harassment

p 42

Personal property & insurance

p 43

What to bring when moving in?

p 11

Facilities and Services Common areas

p 14

Alcohol and Drugs

p 43

Computer labs

p 15

Drinking curfew

p 43

Parking spaces and vehicles

p 15

Fire safety and Fire escape

p 43

Laundry facilities

p 16

Internet

p 17

Phones

p 17

UTS Housing Bike Stores & Bike club p 18 Maintenance repairs p 19 Cleaning

p 21

Your neighbourhood and Sydney City Transport

p 46

Bicycles

p 46

Shopping areas

p 47

Parks and Recreation

p 47

Cheap eats

p 48

Residential Community Residential Networkers

p 23

Map of UTS residences

p 49

Social activities

p 26

Important contacts

p 50

Academic and Learning Support

p 29

How do I find out what’s happening in UTS Housing?

p 31

Shared living: Making the most of it Flat Meetings

p 33

Consent Matters

p 35

A few university and house rules to be aware of:

p 36

i H CONTACT DETAILS:

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The UTS Housing Office is located in Building 6, level 2 [also known as the Design, Architecture & Building]. It is accessible via the Goods Line. The office is currently open from 8am to 4pm, Monday to Friday (excluding public holidays) due to the covid situation. UTS Housing is part of the UTS Student Services Unit. By living at UTS Housing, you become part of the diverse and multiculturally rich UTS Housing community that promotes social, academic and personal growth.

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UTS Housing Office

UTS Housing Office Building 6, Level 2, Room 72 702- 730 Harris Street (access via the Goods Line) Sydney NSW 2007 Phone: +61 2 9514 1529 Email: [email protected] Website: www.housing.uts.edu.au

Note: Privacy Policy As a part of UTS, the UTS Housing Service complies with the current UTS Privacy Management Plan which details how UTS complies with legislative requirements for the protection of the personal information collected, stored, used and disclosed by UTS. UTS Housing Service may, from time to time, take photographs/videos of events and activities in which residents of UTS Student Residences may participate. These images may be used by UTS for promotional and operational purposes including but not limited to: marketing, publicity, website, social media, maintenance, housekeeping etc. Link : www.gsu.uts.edu.au/policies/privacy.html

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YOUR RESIDENCE: 3

UTS Housing consists of five separate UTS student residences. Out of respect for the traditional owners of the land on which these residences are built, the Gadigal and Guring-gai people of the Eora Nation, most of the residences are named using Aboriginal words. The UTS Housing residences, one of which will be yours, are:

BULGA NGURRA is Gadigal (local Aboriginal language) for “Mountain Camp”. Bulga Ngurra is a five-storey apartment complex with a mix of shared and studioapartments located in Ultimo only ten minutes away from the UTS City Campuses. Shopping centres andentertainment areonly steps away. Relax in your spare time in the residence’s common areasor take a short stroll throughthe trendy inner-city suburbs with markets and a variety of cafes.

GEEGAL

is Gadigal (local Aboriginal language) for “Shelter”. Geegal residence is a group of low-rise apartment dwellings (town houses) built around a leafy courtyard. Located in Darlington, the town houses offer share accommodation living with an outdoor common area for barbecues and general relaxation. Quiet and peaceful, Geegal is a quick escape from the busy city, yet only a twelve minute walk to the city campus and all conveniences.

GUMAL NGURANG is Gadigal (local Aboriginal language) for “Friendly Place”. Gumal Ngurang is a modern, nine-storey apartment building that accommodates students in a range of studio and share apartments. Located on Broadway, it is steps away from city campus, cafes and restaurants, shopping centre and five minutes to Chinatown. In your spare time you can relax and have barbecues on the rooftop garden and recreation area which has stunning skyline views of the city.

YURA MUDANG

is Gadigal (local Aboriginal language) for “Students live.” Yura Mudang is an on-campus student residence which has a range of studios and shared apartment style accommodation. Students can expect spacious communal areas, music, games and computer rooms and an outdoor rooftop terrace with stunning views of Sydney’s CBD.

WATTLE LANE Wattle Lane is a boutique style property composed of studios of various sizes, providing a unique living experience for its Jumbunna residents. Located behind Tower building 1, it is only a few minutes walk away from UTS City Campuses and a short stroll to the trendy inner-city suburbs with markets and a variety of cafes.

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ON THE ADMIN SIDE OF THINGS: 5

In this section, find out: what your mail address is, what the official UTS Housing correspondences are, what is a condition report and what to do for your check-out, what to do if you are locked out or if you have lost something, and how to pay your UTS Housing licence fee.

CORRESPONDENCE FROM UTS:HOUSING For all official correspondence and updates, UTS Housing will use your email address. Only check your personal email account? Make sure that you have activated the forwarding service of your UTS email account to your personal one as UTS and UTS Housing will be sending you important information with regard to your studies and UTS Housing updates. UTS Housing may also contact you by mobile phone or send documents to your registered address. Ensure that those contact details are always up to date. You can update your contact details by logging into your UTS Housing portal profile here: https://onlineapplication.housing.uts.edu.au/StarRezPortal or by simply send us an email with the latest change at [email protected].

MAIL (LETTERS) - YOUR POSTAL ADDRESS Each residence has a separate mailing address listed below: YURA MUDANG: UTS Housing, Yura Mudang residence,“Your room number and room letter”, 702-730 Harris Street, Ultimo NSW 2007, Australia GUMAL NGURANG: UTS Housing, Gumal Ngurang residence, “Your room number and room letter”, 161 Broadway St, Broadway NSW 2007, Australia BULGA NGURRA: UTS Housing, Bulga Ngurra residence,“Your room number and room letter”, 23-27 Mountain St, Ultimo NSW 2007, Australia GEEGAL: UTS Housing, Geegal residence, “Your room number and room letter”, 12 Boundary St, Darlington NSW 2008, Australia WATTLE LANE: Wattle Lane, “Your room number“, 28 Wattle Lane, Ultimo NSW 2007, Australia WITH REGARDS TO PARCEL DELIVERIES: Consider using the UTS Housing Parcel Delivery Service which you can access at your convenience within 72 hours following delivery (more information on page 7). If you are not using the UTS Housing Parcel Delivery service, UTS Housing cannot sign for deliveries. Therefore, if you are not home at the time of delivery, you will be left a collection note and will need to pick up the item from your nearest post office or courier place.

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UTS HOUSING PARCEL DELIVERY SERVICE Shopping online? Expecting a package from home? Never miss a delivery again by using the UTS Housing Parcel Delivery Service! Get your parcel(s) delivered to the UTS Housing Parcel Delivery lockers located in Building 6, level 2 (in the Yura Mudang mail box corridor). How to use this FREE parcel locker system? Steps: 1.

Have the following address placed on your parcel: Your Full Name - Student Number C/O UTS Housing Parcels 702-730 Harris Street Ultimo 2007 NSW, Australia

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Once your parcel has arrived, you will receive an e-mail with a QR code asking you to pick up your parcel WITHIN 72 HOURS (fees apply for late pick up). If you don't have time to collect it, you can forward the email to a friend to pick it up on your behalf.

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Go to the Parcel Lockers in the Yura Mudang mail corridor to access the parcel locker screen. There, simply press on the button: “Collect my package”, then scan the QR code you have received or key in the PIN code mentioned in the e-mail.

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The locker with your parcel should open. Time to collect your parcel!

IMPORTANT: Make sure your parcel fits within the following dimensions: Biggest locker size: 450mm (W) x800mm (H) x 450mm (D) Any parcel bigger than this will not be delivered to the lockers. For any normal letter delivery, please use your mailbox within your residence (see page 6 for your address).

For more information about this service: please ask UTS Housing reception or email us at [email protected] 7

ROOM INVENTORY AND CONDITION REPORT UTS Housing will send you an email soon after your check-in with a link to your room inventory form on the UTS Housing portal. Make sure you complete the online form within 14 days after moving into your room to avoid being held accountable for anything broken or damaged within your room upon your check-out.

For example: if there are marks on the walls and you don't note them down on your condition report, you may be held accountable for the damage.

CHECKING OUT HOUSING DEPOSIT Before leaving UTS Housing, ensure that your account and all outstanding fees are settled to get a successful refund of your deposit. Your deposit will be refunded to the credit card you used to pay your UTS Housing Deposit via the online portal. The bank requirements for a refund of the deposit paid by credit card are: (1) this transaction was completed within the last 12months of the original transaction and; (2) the credit card is still valid . If the bank requirements for a credit card refund can’t be met, we will have to process the refund via bank transfer. Please email us at [email protected] as. MOVING OUT Before the official “check-out”, an email will be sent to you with a move-out check list. This list will assist you with the tasks to complete before you leave and will assist in receiving the refund of your UTS Housing deposit. Your bedroom should be left clean and all your belongings and trash removed. If you have items that can be re-used or recycled by another resident, place these in the free store area or table marked on each level of your residence. Your fridge or your fridge shelf must be cleaned out and defrosted; stove and ovens must be cleaned. Your food cupboard and shelf must be cleaned and empty for new residents' arrival. Your room key should be handed back to the UTS Housing Reception (or to UTS Security if out of business hours). Your common area needs to be cleared and tidied + your bathroom shelf must be empty. If moving out before the end date of your licence agreement, 2 weeks notice via email is required. There is a changeover fee applicable and you are also liable for your rent until the end date of your agreement unless a replacement (eligible UTS student) has been found. Once you’ve moved out, UTS Housing staff will inspect each room and apartment for cleanliness and damage. If necessary, charges may be deducted from your UTS Housing deposit to cover any cleaning/repair costs or overdue license fee. 8

KEY CARDS / LOCKOUTS All UTS Housing residences use an electronic room key card locking system which grants you access only to all common areas of your residence, your apartment and your individual bedroom. KEY CARDS TO YOUR RESIDENCE AND ROOM Upon arrival, you will be issued with a key card granting you access for the duration of your stay to your residence, apartment/studio and room. You must NOT give your key to anyone; no exceptions. ACCESS TO ALL RESIDENCES To visit other residences than your own, you must be accompanied by a resident of that residence. Residential access is also restricted to authorised UTS staff, contractors and authorised guests of residents. ACCESSING THE UTS HOUSING OFFICE & YURA MUDANG The sliding door on the Goods Line leading to the UTS Housing office and Yura Mudang (YM), automatically opens between 9am to 5pm. Outside of these hours, YM residents will need to swipe their card on the external card reader and non-YM residents will need to press the intercom button. To open the swinging gates within the Yura Mudang foyer: simply scan your UTS Housing card. All UTS residents can therefore easily come to the UTS Housing reception and the U:Learn centre. Please note though that when coming to visit friends at YM, residents from the West will need to be accompanied by a resident of YM. If living at Yura Mudang and coming in with friends/family, you will need to register your day guest(s) at the kiosks. Once done, they will get a ticket which is valid for 24 hours . If a guest is staying overnight, you still need to submit an overnight guest request (see page 37). You can also get a key card for an overnight guest for $10 per guest card, per stay which reception can sort out. LOCKOUTS If you are locked out of your room, come to the UTS Housing reception (or the Security desk if out of office hours) who will provide you with a temporary key-card so you can retrieve your key from your apartment/room. LOST KEY A lost key re-issued has a $10 fee. Depending on when you have lost your key, head to: DURING OFFICE HOURS: Contact UTS Housing Office who will provide you with a replacement key. FOR AFTER HOURS (6pm-8am, as well as weekends & public holidays): • If living at Yura Mudang: go to the foyer to speak to the UTS Security guard. • If living at Gumal Ngurang, Bulga Ngurra and Geegal: you will need to call security on 02 9514 1192. Security will issue you with a temporary key-card which you can use for maximum of 3 days only. Remember, you must go to UTS Housing Reception to return your temporary key and get a new permanent key during office hours. •

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If living at Wattle Lane: you will need to call 02 9211 2754 or press the afterhours intercom at the front door of your residence.

LOST, FOUND & STOLEN All items that are found by residents are to be handed to UTS Housing staff or security. These will be held at the main Security Office in Building 1. If you have lost an item, check with UTS security promptly as lost items will be discarded after a period of time. We urge you to get your own personal content insurance. If any items are stolen within UTS residences, report it to UTS security and also the police. UTS Housing cannot access footage for any stolen/lost items or criminal issues.

PAYING YOUR UTS:HOUSING LICENCE FEE Make sure your licence fee payment is made on time. PAYING UP FRONT Any resident can opt to pay for either a half year's or a full year’s rent up front. If you choose to do so you have up until a certain date to prepay the semester and each payment will receive a discount of one-week licence fee per licence agreement term. This discount will not apply if you leave before the agreed licence dates. Please read the "Check-in" email which will contain the prepay deadline or contact us at [email protected] PAYING BY DIRECT DEBIT For students who are paying their licence fee by direct debit, a charge is placed on their account each fortnight and the money is debited from a nominated Australian Bank account (refer to your agreement for the fortnightly rental amount).

On occasions, we understand that things might happen that make it difficult for you to meet the direct debit dates. If this is the case please get in contact with the UTS Housing Reception to make arrangements to pay at a later date. If rent or other fees go unpaid for a period of time, ...