What did IT Say - Assignment PDF

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Dillon Patel BA 2196 Section #21/Professor Cirillo Crisis Communication, Fall 2016 “What did IT Say?” Email #1 Subject Line: Miscommunication Between IT and Company Employees Dear Jack, Thank you for informing all the employees about the changes to our Sharepoint infrastructure. Unfortunately, employees outside of the IT department may find your latest email difficult to understand. I have been asked by my supervisor to rewrite your email in a way that employees outside of the IT department can better understand. Thank you again for your cooperation and keeping the company updated about our Sharepoint infrastructure. I will forward you a revised version of the email for you to look at before I send it out to the company employees. Best, Dillon Patel Temple University: Fox School Of Business Finance Management Information Systems Email: [email protected] Phone: 516-996-xxxx ——————————————————————————————————————— ——— Email #2 Subject Line: Sharepoint Will Be Unavailable Dear all, On May 24, the IT department will be going through some changes in the infrastructure to allow you to access the company’s system outside the company’s network. Unfortunately, Sharepoint will be unavailable for both clients and company employees on this day. The exact times of Sharepoint being unavailable is to be announced and all employees will be affected by this change.

Your old Sharepoint login will no longer work once Sharepoint is restored. All employees must use their AccessNet credentials to log in. If you do not know your AccessNet credentials, please contact the Help Desk at 215-555-5555. As a reminder, please sign up for the Self-Service Password Reset service. This service will allow you to reset a forgotten password or unlock your account if it’s locked. Attached you will see a how-to document for your reference. Do not hesitate to call or email me If you have any questions or concerns. Thank you for your cooperation, Dillon Patel Temple University: Fox School Of Business Finance Management Information Systems Email: [email protected] Phone: 516-996-xxxx...