3 - Fairbanks Wetstock Data Analyst Person Specification Mar 2014 (1) PDF

Preview

Summary

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Description

Role Profile: Wetstock Data Analyst Purpose: Analyse data from a number of sites ensuring any variances flagged are investigated if necessary, with relevant action taken within agreed timescales as per contract.

Key Deliverables

Key Performance Indicators

Knowledge, Skills and Experience Qualifications & Knowledge

Excellence Essential: 

Investigate all possible leak incidents ensuring all appropriate parties are kept informed.

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Ensure Key performance Indicators against contract are met and adhere to best practice

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Priority tool completion Leak test completion and to standard EVR completion and action appropriately Alarms and E-mail action Successful, accurate and timely progression of investigations reaching a conclusion Identify areas of weaknessidentified through workload/PDR scores/apply new knowledge

2 AS levels or equivalent experience GCSE Maths and English Grade C above or equivalent

Desirable:

Role specific behaviours       

Ethics and values Championing change Understanding Self-awareness and control Self confidence Team working Individual drive

Degree HND/C or equivalent experience Higher level Maths (AS, A2, Degree or equivalent.

Experience Working in a service role dealing with customer enquiries and problems.

Skills

Innovation 

Provides feedback and contributes ideas for improvement of internal systems and processes

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Feedback to WSC/CM Raise requests in Eventum in consultation with CM Contributes in team meetings

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Problem Solving Identifies the existence and cause of problems Defines and analyses problems effectively Evaluates options critically and makes reasoned decisions/recommendations. Implements decisions confidently

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Performance   

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Provide cover for other team members during absence to an appropriate standard Take ownership and responsibility for own continuous development and improvement.

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Growth 

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Provide frontline communication to site and clients as needed in an appropriate and timely manner. 

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Clear and concise communication Prioritise workload accordingly Accountability- take responsibility of own workload Cover to be carried out at the same standard (best practice) as own work. Ad hoc reporting as per contract

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Strong grasp of English grammar Presents and exchanges information clearly and accurately Uses language and communicates appropriately to situation and audience Team work skills Ability to interpret data

General housekeeping of sites/ database checks/adhoc reports/ phone calls/admin Represent company at industry events/functions and client meetings. Liaise with CM as and when appropriate. Manage and exceed customer expectations whilst also delivering excellent customer service

 Working with: Analyst team and contract manager.

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