ADMINISTRASI UMUM PERHOTELAN (C2) KELAS X PDF

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ADMINISTRASI UMUM PERHOTELAN (C2) KELAS X Penulis : Rina Kuntari, M.Pd PT. KUANTUM BUKU SEJAHTERA ADMINISTRASI UMUM PERHOTELAN SMK/MAK Kelas X Penulis : Rina Kuntari, M.Pd Editor : Tim Quantum Book Perancang sampul : Tim Quantum Book Perancang letak isi : Tim Quantum Book Penata letak : Tim Quantum ...

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ADMINISTRASI UMUM PERHOTELAN (C2) KELAS X Diana Rahayu ADMINISTRASI UMUM PERHOTELAN (C2) KELAS X

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MODUL PROSEDUR ADMINIST RASI Qinsyah Naufal MODUL PLPG ADMINIST RASI PERKANT ORAN KONSORSIUM SERT IFIKASI GURU T j Ariel

ADMINISTRASI UMUM PERHOTELAN (C2) KELAS X Penulis : Rina Kuntari, M.Pd

PT. KUANTUM BUKU SEJAHTERA

ADMINISTRASI UMUM PERHOTELAN SMK/MAK Kelas X Penulis Editor Perancang sampul Perancang letak isi Penata letak Ilustrator Tahun terbit ISBN

: Rina Kuntari, M.Pd : Tim Quantum Book : Tim Quantum Book : Tim Quantum Book : Tim Quantum Book : Tim Quantum Book : 2019 : 978-602-53560-6-3

Tata letak buku ini menggunakan program Adobe InDesign CS3, Adobe IIustrator CS3, dan Adobe Photoshop CS3. Font isi menggunakan Myriad Pro (10 pt) B5 (17,6 × 25) cm viii + 226 halaman © Hak cipta dilindungi oleh undang-undang. Dilarang menyebarluaskan dalam bentuk apapun tanpa izin tertulis Undang-Undang Republik Indonesia Nomor 19 Tahun 2002 Tentang Hak Cipta Pasal 72 Ketentuan Pidana Sanksi Pelanggaran. 1. Barang siapa dengan sengaja dan tanpa hak melakukan perbuatan sebagaimana dimaksud dalam Pasal 2 ayat (1) atau Pasal 49 ayat (1) dan ayat (2) dipidana dengan pidana masing-masing paling singkat 1 (satu) bulan dan/atau denda paling sedikit Rp1.000.000,00 (satu juta rupiah), atau pidana penjara paling lama 7 (tujuh) tahun dan/atau denda paling banyak Rp5.000.000.000,00 (lima miliar rupiah). 2. Barang siapa dengan sengaja menyiarkan; memamerkan, mengedarkan, atau menjual kepada umum suatu ciptaan atau barang hasil pelanggaran Hak Cipta atau Hak Terkait sebagaimana dimaksud pada ayat (1) dipidana dengan pidana penjara paling lama 5 (lima) tahun dan/atau denda paling banyak Rp500.000.000,00 (lima ratus juta rupiah).

Kata Pengantar Puji syukur kami panjatkan ke hadirat Tuhan Yang Maha Esa, yang telah memberikan anugerah-Nya, sehingga penulis mampu menyelesaikan penulisan buku pembelajaran untuk SMK/MAK Ini. Buku ini ditulis sebagai salah satu sumber belajar siswa SMK/MAK kelas X untuk mempelajari dan memperdalam materi Administrasi Umum Perhotelan. Selain itu, buku ini ditulis secara umum dalam rangka ikut serta mencerdaskan bangsa Indonesia di era perkembangan ilmu pengetahuan dan teknologi saat ini. Setiap bab dalam buku ini dilengkapi dengan Kompetensi Inti, Kompetensi Dasar, Kata Kunci, Tujuan Pembelajaran, Peta Konsep, Aktivitas Siswa, Tugas Siswa, Info, Rangkuman, Uji Kompetensi, dan Tugas Proyek. Pembahasan materi disajikan dengan bahasa yang lugas dan mudah kita pahami, dari pembahasan secara umum ke pembahasan secara khusus. Dengan demikian, buku ini diharapkan dapat menjadi teman sekaligus menjadi bacaan yang menyenangkan bagi Anda untuk mempelajari lebih dalam tentang Komunikasi Industri Pariwisata dan menerapkannya dalam kehidupan sehari-hari untuk diri sendiri dan lingkungan Akhirnya, semoga buku pelajaran Administrasi Umum Perhotelan SMK/MAK Kelas X ini bermanfaat bagi siswa dan seluruh pembaca dalam memperoleh pengetahuan. Selamat belajar, semoga sukses. Penulis

Kata Pengantar

iii

Daftar Isi BAB 1

Dokumen Kantor ............................................................................................... A. Pengertian Dokumen ....................................................................................................... B. Jenis-Jenis Dokumen ........................................................................................................ C. Manfaat dan Fungsi Dokumen ...................................................................................... D. Ruang Lingkup Dokumen ............................................................................................... Uji Kompetensi..............................................................................................................................

1 4 5 8 9 12

BAB 2

Surat Menyurat .................................................................................................. A. Pengertian Dokumen ....................................................................................................... B. Fungsi Surat .......................................................................................................................... C. Jenis-Jenis Surat .................................................................................................................. D. Bentuk Surat ......................................................................................................................... E. Sistem Penanganan Surat ............................................................................................... F. Perlengkapan Penanganan Surat ................................................................................. G. Lipatan Surat ........................................................................................................................ H. Surat Menyurat di Hotel ................................................................................................... Uji Kompetensi..............................................................................................................................

17 20 21 22 41 48 53 58 62 68

BAB 3

Sistem Kearsipan ............................................................................................... A. Pengertian Arsip ................................................................................................................. B. Tujuan Sistem Pengarsipan ........................................................................................... C. Ciri-Ciri Sistem Kearsipan ................................................................................................ D. Jenis-Jenis Arsip .................................................................................................................. E. Azas-Azas Kearsipan.......................................................................................................... F. Sistem Kearsipan ................................................................................................................ G. Peralatan Sistem Pengarsipan ....................................................................................... Uji Kompetensi..............................................................................................................................

73 76 77 78 79 80 81 87 92

BAB 4

Penerimaan dan Pengeluaran Uang ................................................................ A. Hotel Accounting ............................................................................................................... B. Kas............................................................................................................................................ C. Peralatan Pengelolaan Dana Kas Kecil ........................................................................ D. Sistem Pengelolaan Kas Kecil......................................................................................... E. Prosedur Penerimaan Kas Kecil di Hotel .................................................................... F. Prosedur Pengeluaran Kas Kecil di Hotel ................................................................... Uji Kompetensi..............................................................................................................................

97 100 103 104 107 107 110 114

BAB 5

Bukti Pembayaran ............................................................................................ A. Pengertian Transaksi ......................................................................................................... B. Jenis Bukti Pembayaran di Hotel .................................................................................. Uji Kompetensi..............................................................................................................................

119 122 127 132

iv

Administrasi Umum Perhotelan Kelas X untuk SMK/MAK

BAB 6

Laporan Kas Kecil .............................................................................................. A. Metode Impres .................................................................................................................... B. Metode Fluktuatif ............................................................................................................... C. Laporan Kas Kecil di Hotel............................................................................................... Uji Kompetensi..............................................................................................................................

137 140 141 145 155

BAB 7

Pencarian Data Komputer ................................................................................ A. Perangkat Komputer ......................................................................................................... B. Mengenal Sistem Operasional Komputer ................................................................. C. Mengenal File di Dokumen ............................................................................................ D. Pencarian Data di Komputer .......................................................................................... Uji Kompetensi..............................................................................................................................

161 164 166 169 171 176

BAB 8

Pembuatan Dokumen di Dalam Komputer ..................................................... A. Perangkat Komputer ......................................................................................................... B. Menyimpan Dokumen Baru di Ms Word .................................................................... C. Membuat Dokumen Baru di Excel................................................................................ D. Menyimpan Dokumen Baru di Exel ............................................................................. Uji Kompetensi..............................................................................................................................

181 184 188 190 193 196

Dokumen Bisnis ................................................................................................. A. Pengertian Dokumen Bisnis ........................................................................................... B. Manfaat Dokumen Bisnis................................................................................................. C. Jenis Dokumen Bisnis ....................................................................................................... D. Pedoman Membuat Dokumen Bisnis ......................................................................... E. Pedoman Membuat Dokumen Bisnis Hotel ............................................................. Uji Kompetensi.............................................................................................................................. Daftar Pustaka ................................................................................................................... Biodata Penulis ..................................................................................................................

201 204 204 205 206 212 220 225 226

BAB 9

v

Daftar Gambar Bab 1

Bab 2

Bab 3

vi

Dokumen Kantor Gambar 1.1 Dokumen pribadi ........................................................................................................... Gambar 1.2 Dokumen niaga .............................................................................................................. Gambar 1.3 Dokumen sejarah ........................................................................................................... Gambar 1.4 Dokumen pemerintah.................................................................................................. Gambar 1.5 Dokumen literer ............................................................................................................. Gambar 1.6 Dokumen korporir ......................................................................................................... Gambar 1.7 Dokumen privat..............................................................................................................

5 5 6 6 6 7 7

Surat Menyurat Gambar.2.1 Bekerja dalam tim .......................................................................................................... Gambar 2.1 Surat pribadi ................................................................................................................... Gambar 2.2 Surat keluarga ................................................................................................................. Gambar 2.3 Contoh surat niaga ........................................................................................................ Gambar 2.4 Kartu Pos ........................................................................................................................... Gambar 2.5 Telegram............................................................................................................................ Gambar 2.6 Surat bersampul ............................................................................................................. Gambar 2.7 Warkat Pos ........................................................................................................................ Gambar 2.8 Surat sangat rahasia ...................................................................................................... Gambar 2.9 Surat rahasi biasa ........................................................................................................... Gambar 2.10 Surat terbatas .................................................................................................................. Gambar 2.11 Memorandum ................................................................................................................. Gambar 2.12 Nota .................................................................................................................................... Gambar 2.13 Pengumuman.................................................................................................................. Gambar 2.14 Surat edaran..................................................................................................................... Gambar 2.15 Surat kilat .......................................................................................................................... Gambar 2.16 Jenis surat menurut tujuannya ................................................................................. Gambar 2.17 Bentuk surat lurus penuh ............................................................................................ Gambar 2.18 Bentuk surat lurus .......................................................................................................... Gambar 2.19 Bentuk surat setengah lurus ...................................................................................... Gambar 2.20 Bentuk surat lekuk ......................................................................................................... Gambar 2.21 Bentuk surat mengantung ......................................................................................... Gambar 2.22 bentuk surat Indonesia lama ..................................................................................... Gambar 2.23 Bentuk Surat Indonesia Baru ..................................................................................... Gambar 2.24 Perlengkapan penanganan surat ............................................................................. Gambar: 2.25 Contoh buku ekspedisi ................................................................................................ Gambar 2.26 Contoh formulir tanda terima ................................................................................... Gambar 2.27 Contoh lembar disposisi .............................................................................................. Gambar 2.28 Mail forwarding card..................................................................................................... Gambar 2.29 Confirmation letter ........................................................................................................

42 25 30 29 32 33 33 33 33 34 34 35 35 36 36 37 41 42 43 44 45 46 47 48 55 57 58 58 63 64

Sistem Kearsipan Gambar 3.1 Pengamatan surat menyurat ..................................................................................... Gambar 3.2 Penataan dokumen sistem abjad............................................................................. Gambar 3.3 Penataan dokumen sistem subjek atau pokok soal .......................................... Gambar 3.4 Penataan dokumen sistem tanggal ........................................................................

76 83 84 85

Administrasi Umum Perhotelan Kelas X untuk SMK/MAK

Daftar Gambar

Gambar 3.5 Gambar 3.6 Gambar: 3.7 Gambar 3.8 Gambar 3.9 Gambar 3.10 Gambar 3.11 Gambar 3.12 Gambar 3.13 Gambar 3.14 Gambar 3.15 Gambar 3.16 Gambar 3.17

Penataan dokumen sistem nomor urut ................................................................. Penataan dokumen sistem telminal digit ............................................................. Penataan dokumen sistem midle digit .................................................................. Penataan dokumen sistem duplex numerical ..................................................... Penataan dokumen sistem wilayah......................................................................... Filling cabinet .................................................................................................................. Stopmap folio .................................................................................................................. Hanging Map (Map Gantung) ................................................................................... Schnelhecter Map .......................................................................................................... Ordner ................................................................................................................................ Lemari arsip ...................................................................................................................... Komputer .......................................................................................................................... Numerator ........................................................................................................................

85 86 86 86 87 87 88 88 89 89 89 90 90

Bab 4

Penerimaan dan Pengeluaran Uang Gambar 4.1 Pengamatan keuangan................................................................................................ 100 Gambar 4.2 Ilustrasi Uang ................................................................................................................... 103 Gambar 4.3 Formulir permintaan pengisian kembali kas kecil ............................................. 104 Gambar 4.4 Formulir permintaaan pengeluaran kas kecil ...................................................... 105 Gambar 4.5 Jurnal pengeluaran kas ................................................................................................ 105 Gambar 4.6 Buku jurnal kas kecil.................................................................................