Assessment 2 Sithind 002 Source and use information on the hospitality industry PDF

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Summary

Customer characteristics vary according to a wide range of factors. Give general examples of how each of the following characteristics will impact on your planning of menus and menu styles in an establishment:...

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ASSESSMENT 2 – Assignment This cover sheet is to be completed by the assessor and used as a record of outcome of this assessment task

Student Name:

Lokendra Khatri

Student ID No: Unit code

SITHIND002

Unit Title

Source and use information on the hospitality industry

Date of Assessment:

12/10/2020 Student Declaration: CHEATING & PLAGARISM

In accordance with Glen Institute’s Plagiarism Policy and Procedure, I hereby acknowledge by signing this declaration that I have not cheated or plagiarised any work in all the assessment tasks undertaken in this unit of competency except where the work has been correctly acknowledged or as per the specific assessment task instructions. Student Signature: ____________________________

Assessment Criteria (did the student demonstrate their ability to do the following) Identify sources of information on the structure and operation of the hospitality industry Access specific information of relevance to the hospitality industry to assist operational duties Obtain information on features of current and emerging hospitality products and services relevant to job role Use knowledge of the hospitality industry and its products and services to enhance the quality of work performance Obtain information on laws specifically relevant to the hospitality industry, and work compliantly Seek information on industry quality assurance schemes and use it to benefit own organisation

Access information on career planning and equal employment opportunity (EEO) law Obtain information on ethical industry practices and conduct day to day hospitality activities according to those practice

Satisfactory  Yes  No  Yes  No  Yes  No  Yes  No  Yes  No  Yes  No  Yes  No  Yes  No

Source and access information on current and emerging technologies that impact on operational duties

 Yes  No

Use information on technology to suggest new and improved workplace practices

 Yes  No

Use current and emerging technology in day to day work activities

 Yes  No

Identify and use a range of opportunities to update current and emerging knowledge of the hospitality industry

 Yes  No

Five Diamonds Group Pty Ltd T/A Glen Institute

If Not Satisfactory, please comment

CRICOS Code: 03632K

Version: 1.0

RTO Code: 41380 Page 1 of 4

SITHIND002 Source and use information on the hospitality industry

Monitor current issues and trends for the industry

 Yes  No

Share updated information with colleagues

 Yes  No

source and document current and emerging industry information on the hospitality industry using at least three of the following information sources:  developers of codes of conduct or ethics      

discussions with experienced industry personnel industry accreditation operators industry associations and organisations industry journals, reference books and seminars  Yes  No

libraries and media networking with colleagues and suppliers



personal observations and experience plain English documents, issued by government regulators, that describe laws relevant to the hospitality industry training courses



unions

 

identify ways to integrate current hospitality industry information into daily work activities to enhance the quality of work performance 

Satisfactory

 Not Yet Satisfactory

 Yes  No

If Not Yet Satisfactory – Please identify the re-assessment arrangements:

(Please tick the assessment result for this task) Comments/ Feedback (If the student is deemed Not Satisfactory the Assessor MUST state the circumstances and reasons why this judgment has been made):

Student Declaration: I declare that I have been assessed in this assessment task, have been provided with feedback and I have been advised of my result. I also am aware of my appeal rights

Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback

Student name: Lokendra Khatri

Assessor Name: _____________________________

Signature: ____________________________

Signature: ____________________________

Date:

Date: ____/_____/_____

___12_/___10__/_____2020

Five Diamonds Group Pty Ltd T/A Glen Institute

CRICOS Code: 03632K

Version: 1.0

RTO Code: 41380 Page 2 of 4

SITHIND002 Source and use information on the hospitality industry

Assessment Guidelines for Student: Conditions of assessment   

 

 

you are required to complete all the tasks listed in this assessment On completion, submit your response as a word document printed on A4 paper to your assessor. You are required to answer all the questions that are outlined in this Assessment and submit your evidence to your Assessor so that you can be graded as either S – Satisfactory or NS – Not Satisfactory for this assessment. Your Assessor will provide you with feedback. Only when all your answers have been assessed as satisfactory will you be deemed S – Satisfactory for this assessment. If the evidence is graded as NS – Not Satisfactory you will be required to re-submit the evidence. In this case you will be provided with clear and constructive feedback based on the assessment decision so that you can improve your skills / knowledge prior to reassessment. If you require an allowable adjustment to this assessment procedure you should discuss this with your assessor If you are dissatisfied with an assessment decision you should make an appeal to Glen Institute in writing no longer than 10 days following advice of the assessment decision

Context of and specific resources for assessment During the assessment tasks, you will be provided with:  Printed copy of the Assignment

Five Diamonds Group Pty Ltd T/A Glen Institute

CRICOS Code: 03632K

Version: 1.0

RTO Code: 41380 Page 3 of 4

SITHIND002 Source and use information on the hospitality industry

Task to be completed by the student  This Assessment requires you research information on following topics:        

current and emerging products and services in hospitality industry current issues in hospitality industry career opportunities in hospitality industry relationship between hospitality other related industries compliance issues and quality assurance in hospitality industry new products, technology, techniques and services in hospitality industry work ethic required to work in the hospitality industry equal employment opportunity (EEO) law

 you must use at least three sources from the list below for researching information:

 

 



developers of codes of conduct or ethics

  

discussions with experienced industry personnel industry accreditation operators industry associations and organisations

 

industry journals, reference books and seminars libraries and media

 

networking with colleagues and suppliers personal observations and experience



plain English documents, issued by government regulators, that describe laws relevant to the hospitality industry

 training courses  unions you must provide a reference to the source which you have used to research the information on each topic identify ways in which you can use the information researched in (new products, technology, techniques and services in hospitality industry) to enhance quality of work performance in daily activities. The information researched must cover all the topics and be submitted in form of a printed word document on A4 size paper You must also send a copy of the document to your colleagues (students in your group) via email and submit a printed copy of the screen shot of the email showing the attachment, as an evidence.

Your assessor will be assessing you on the criteria listed in the Assessment cover sheet Evidence to be provided by the student for this assessment:  

Printed word document on A4 size paper containing the researched information on all the topics Printed copy of the screen shot of the email showing the attachment

Five Diamonds Group Pty Ltd T/A Glen Institute

CRICOS Code: 03632K

Version: 1.0

RTO Code: 41380 Page 4 of 4

SITHIND002 Source and use information on the hospitality industry...