Assignment 2 shared doc PDF

Preview

Summary

Psy 201 Psychology Of Business And Industry Molina Fall 2020...

Description

Ranges

Mo Martin -

Mick Martin -

Mistake

Action (1A): Mo had put up with Mick, letting him do whatever he wanted with the restaurant. She let Mick abuse her and her daughter, not sticking up for herself. She had gotten so used to that treatment she felt that as much as she argued with Mick, the only solution left was to walk out on him. All she felt she could do was listen to him and follow in his lead (i.e. with preparing microwave meals). Mo not sticking up for herself was a mistake in that it caused damage to her self esteem and financial security, which she later realized with the help of Gordon and changed. She knew she should have done more to stand up to him but felt there was no use because he would not listen. Mo admitted to her role in enabling her husband’s poor behavior, and poor dinner service was the result.

Action (1B): Mick cooking the trout before the steak. It’s a mistake because I don’t think he did it intentionally, or he just wasn’t thinking about it enough. However, it slows down the process of getting customers their food and could cause some foods to be served cold. It disrupted the entire flow of the restaurant.

Misconduct

Action (2A): Mo lets all the things that are wrong with the restaurant persist because she is so tired and upset with how things have gone. She knows they desperately need Gordon’s help but is unable to enact that on her own due to Mick’s stubbornness. She knows they work hard but no positive results come from it. Mo did not try to fix the misconduct on the part of her husband and in effect is responsible for it as well. Her name and money were on the line just as much as his. Mo had just as much authority to stop Mick and demand that the food be served fresh (as that was how it was advertised). Mo participates in improper behavior as a restaurant owner and the customers, along with her own business, suffer as a result of her poor work ethic and corner cutting.

Action (2B): Mick walking out to smoke a cigarette. He is supposed to be the head chef of the restaurant, so walking out mid dinner rush is obviously unacceptable behavior. You can’t leave your coworkers to take over your job and fend for themselves when they already have things to be doing. If he were not the owner, he probably would have been fired for it.

Disaster

Action (3A): Mo along with Mick sold their dream home to keep the restaurant afloat and were living in a tiny flat. This was a disaster because it only further enabled Mick and allowed him to walk all over her. The two had no communication because Mick was stubborn and this resulted in more issues for the family as a whole. Their daughter was suffering along with the restaurant and in the beginning Mo was not able to reassure her or change the situation much. It was only with Gordon’s support that Mo was able to stand more firmly against Mick.

Action (3B): The way Mick prepares the lamb chop. It’s a disaster because it is advertised falsely and appears to be really unhealthy. The lamb chops are vacuum sealed, don’t need to be refrigerated, and are loaded with so many unhealthy chemicals and preservatives. It has a shelf life of a year instead of 3-5 days like a fresh lamb chop. All of this is bad enough, but their

restaurant advertises that all of their food is freshly cooked.

Kitchen Nightmares episode link: https://www.youtube.com/watch?v=K1nZ81QeWWU...