Assignment 3 - purposeful activity PDF

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GSL200 Strategic Service Planning Assignment #3 Building Purposeful Activity Models Submitted By: Ramandeep Kaur Student Id: 147874184

Case: Sully

Two Major Entities: 

Captain Sullenberger (Sully)



National Transportation Safety Board (NTSB)

Captain Sullenberger Root Definition Sullenberger ditched the plane on Hudson stream with the assistance of his co-pilot and group members after the both engine failure of plane because of feathered creature strike which spares the lives of 155 passengers, who were supposing they are going to die in light of the fact that it was unrealistic to arrive in closest airplane terminal in brief timeframe just as in less height and risky to arrive in Hudson waterway because of cold weather. The Key verbs that I have identified in this root definition are: Ditch, Fail, Feather, Fear, Reach, Near, save, Strike. The purposeful activity model is shown in the picture below where the three Es are described as follows: E1: Are all passengers safe? As our first E(Efficacy) belongs to the process that weather transformation is working to produce its intended outcome so in this entity the owner sully is checking for the safety of passengers. E2: How quickly sully landed the plane? Our second E which means efficiency judge the ability of sully that weather he has landed on water with the use of minimum resources that he has in successful way or not? E3: Is the water landing best method?

Third E (Effectiveness) that relates with longer term goals. In this the transformation has received some longer-term goals such as they come to know about many facts about the water landing of aircraft.

The Purposeful Activity Model: Sully

The Structure discussion about this situation is described in the following table:

Elements from the Model Feathered creature strike

Exist Yes

Who Birds

How

Judged

Birds sucked into engines of plane Captain Sully & Loss of thrust in engines co-pilot

Identify engine failure

Yes

Sense fear of death in passengers

Yes

Staff

Unrealistic to reach at nearest airport Ditched the plane

NA

Captain Sully

Yes

Captain Sully

Saved lives

Yes

Nearby boats & rescue team

Damaged aircraft components Worked on checklist to engine restart Unusual noises NA by seeing flames from engines Used years of NA experience. Good Using controlled emergency landing method Good Crew & passengers evacuate safely

National Transportation Safety Board (NTSB)

Root Definition NTSB made a committee of members from FAA, EASA and some other aviation association to analyze the decision taken by captain sully that whether it was write or wrong by checking the facts, following guidelines and running dozen of simulations with the help of simulation staff who run the simulation in the same environment as sully and his team did in reality. If they find that the decision was wrong then it could have the bad impact on airline company, insurance company as well as it could also ruin the career of captain sully and his co-pilot. The Key verbs that I have identified in this root definition are: Made, Analyze, Taken, Run, Bad Impact, Ruin.

The Purposeful Activity Model: NTSB

E1: does the decision taken by captain is right? In this case our entity is NTSB so the first E is doing the decision taken by captain is right or wrong. This E help us to identity Whether this process gives us desired outcomes. E2: Does simulation results are achieved within minimum use of resources? Run the simulations within desired amount of time and by using minimum resources or setting the same environment as it was in reality. E3: Is the NTSB satisfied? This E is used as a effectiveness measure so is this whole process makes the NTSB satisfied then it can help in achieving long term goals means they can make some changes in new aircrafts to prevent these kind of accidents. The Structure discussion about this situation is described in the following table:

Elements from the Model Make board of Individuals Select simulation staff Run simulations

Analyze decision taken by captain Follow Guidelines Impact on insurance company & Aircraft company

Exist

Who

How

Judged

Yes

NTSB

Voting?

Good

Yes

Board Members Staff

Selection Process Using flight simulation devices & creating same environment Compare simulation results Good

Good

Calculate damage

Aircraft company getting compensation from insurance company for damage. Pension cancelled or termination from job.

Yes

Yes

Board Members

Yes

Board Members Reps. From insurance & aircraft company

Yes

Impact on Sully NA

Board Members

Guilty or not guilty

Getting correct results

Acceptable

Compliance...