BAD NEWS Letter PDF

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BAD NEWS Letter...

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AIR TRANSAT 6301 Silver Dart Drive Mississauga, Ontario L5P 1B2 October 27, 2019

1805 Rue du Chemin Mont Tremblant, QC J8E 0A3 Dear Ms. Genna Morris: Subject: Your 25 October,2019 Request for Refund Thankyou for writing us about the experience you had in our flight on 24 October,2019. I can understand that it is making you frustrated and tensed. According to your letter, you were gone for half-an-hour and after returning you didn’t find your reading glasses which you put up there on your seat. You tried hard to find your lost item but unable to find it. You are requesting us to reimburse your loss of $500 which is the cost of your prescription of glass. As you know, the flight attendants usually make announcements for the belongings of the passengers before continuing to another city. We will happily offer you a travel voucher which you can use in your next flight. However, the airlines have some policies and one of them is that it is not responsible for any of the items left on in the cabins by the customers. Thus, we are only responsible for the luggage you checked in while entering the flight.

We have already sent you your gift voucher by overnight delivery. It should arrive within 2-3 business days. Please contact us if you have any further questions. We will be happy to assist you. Yours sincerely,

XYZ Customer Relations Department...