Bad News Message Notes PDF

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Bad News Message Examples of bad news:   

Performance reviews Termination of employment Denials of request

Purpose    

Deliver bad news as quickly as possible Keeping the client? Keeping goodwill with former employee? Ensuring no hard feelings among co-workers?

Simply ‘ripping off the band-aid’ will not work. Purpose must include: 1. 2. 3. 4.

Ensure understanding (what is happening? why is this happening?) Minimise blame (company policy?) Maximise acceptance (get them to accept the situation) Minimise communication after the fact (no further contact)

Direct method (Not recommended) Leads with the bad news and explains it after.    

Hard to get past the bad news paragraph (first para) People commonly argue while reading Human nature to reject bad news  hard to understand why Blame factor (shocks reader)

Indirect method

Positive opening  Rationale  Bad news  Solution  Positive close

Buffer  Reason  Bad News  Alternative  Close...