Bsbldr 513 Communicate with influence PDF

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communicate with influence assignment task 1. all the written answer questions for diploma of leadership and management!...

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BSBLDR513 Communicate with influence

Assessment Task 1 Instructions Provide answers to all of the questions below:

1.

Outline key information that should be included in an organisation’s communication protocol for communicating internally, as well as externally.

The key information that should be included in an organisation’s communication protocol for communicating internally are as follows:      

Precise inference or reasoning for the communication Analysis of the urge for the audience Continuity and steadiness Clear and straight forward interaction Communication involving multiple parties Appropriate utilisation of communication methods

The key information that should be included in an organisation’s communication protocol for communicating externally are as follows:     

2.

Precise concepts and contents Communication involving multiple parties Clear and easy to understand language Proper utilisation of methods such as advertisements, conferences, annual reports etc. Facilitation of feedbacks and responses

Explain why it is important to maintain confidentiality of information at work, including at least three examples of information that must be kept confidential.

One of the most significance of maintaining confidentiality at the workplace is building of trust. It facilitates in honest and clear interaction with openmindedness among clients, staffs, and customers. It also prevents from the misuse for the inside information with an intent to commit illegal acts such as fraud or discrimination. In the event of disclosure of the sensitive employee and business information, the consequence involves loss of trust, confidence and loyalty, hassle of legal battles and eventual loss of productivity. The three examples of the confidential information are listed below: 1. Employee information such as social security numbers, addresses, personal contacts etc 2. Management Information such as employee relations issues, disciplinary actions, terminations, workplace investigations etc 3. Business Information such as manufacturing processes and methods, business plans, financial data, data compilation etc 4. Customer Information such as personal contact details, etc

3.

Discuss three ways by which a confidentiality is maintained at work.

business

can

ensure

that

The three ways by which a business can ensure that confidentiality is maintained at work are as follows.  Careful handling of the private documents such as not leaving private documents unattended, awareness of the location of the documents, proper disposal of the documents etc  Using discretion while discussing confidential matters such as awareness of the surroundings while talking of the private information, discussing only necessary details etc  Proper storage and location of the documents such as locking file rooms, cabinets, and other storage spaces, protecting from damage, etc.

4.

Explain the key principles of negotiation that should be used in the workplace to ensure that agreements are reached.

The key principles of negotiation that should be used in the workplace to ensure that agreements are reached are as below: 

Principle of reciprocity People seem to give back what they receive. For example if the other party are provided with attention, information, concessions and respects, it is highly likely that we receive the same from them.



Principle of scarcity People desire for the things they do not have. Hence, it is significant to explain the rare and unique aspects, recommendations and offers to the other parties. Principle of consistency The compulsion of people to be consistent to their prior behaviours, opinions and statements gives more opportunities for a business to press that compulsion and linking it to the current request.





Principle of authority People seem to follow the credibility and expertise aspects. So utilisation of an expert or third party to communicate with the customers about the credentials can be really helpful to get noticed or mentioned.



Principle of liking People are influenced by their likings such as people with mutual understanding or similarity. By locating shared likeness and shared interests and ideas, negotiations can be made easier as it helps to know the people meaningfully beforehand.



Principle of social proof People also depend on the social cues before generating ideas and opinions and also rely on that to act. So by presenting the testimonials from others similar to the current negotiator, we can use the principle of social proof to make our case strong.

5.

Explain the mediation process and at least three key principles that should be taken into account when mediating at work.

The initial stage of the process is a meeting between the mediator and both parties in a separate locations and settings. The objective of this is to make the parties’ understanding of mediation clear, confirm their autonomous pledge to the process, and verify what each party aims to attain by engaging in the process. The next stage of the process involves a joint meeting between both parties which is aided by the mediator. At the joint meeting, the mediator’s role is to supervise the process, facilitate communication between the parties, keep them from falling from identifying their issues and needs, and facilitate the parties to reach a mutually satisfactory agreement. The mediator administers a process that is safe for both parties and that allows them to communicate their interests and needs with each other. The parties’ role is to cooperate with each other and analyse the issues and how they could be addressed in order to find a way forward. The content of the agreement is created and agreed only by the parties themselves, not the mediator. This document will be signed by both parties and remains confidential unless both parties request otherwise. The principles of the mediation are as follow: 1. Voluntariness It is essential to have voluntary involvement of both the parties for the mediation’s success - both parties are free to leave the process at any time, at which stage the mediation will end. 2. Impartiality The mediator always remains impartial and does not take any sides or make judgements – any agreements are made by the parties themselves. 3. Confidentiality Discussions during the mediation process and any agreements always remain confidential unless both parties agree otherwise.

6.

Discuss three effective conflict resolution techniques.

The three conflict resolution techniques are:  Encourage communication One of the most important techniques conflict resolution is by promoting effective communication. Nothing can be more effective than having a proper and clear communication about the issues and problems. Encouraging people for communication can help resolve the issues and conflicts.  Being impartial As a leader, it is important to not take any sides in the conflict. So the dispute can resolved by being impartial and not display any opinions that favours one person and access the situation from all sides.

 Promote teamwork Encouraging and motivating staffs to work in a team is a very useful solution to the conflict. Reminding the staff of successful projects that required teamwork to complete might be a powerful tool for the dispute resolution.

7.

Discuss key steps to be followed to identify and resolve workplace problems.

The key steps to be followed to identify and resolve workplace problems are:  Identify the issues and be clear about the problems and the cause of the problem.  Understand the interests and views of everyone and active listening  Identifying the possible solutions through brainstorming and facilitate the analysis of the options  Evaluate the options and identify the advantages and disadvantages of the available options  Select option or solutions that are carefully evaluated and picking the best one  Document the agreements for the record and storage  Agree on the contingencies, monitoring and evaluation about the foreseeable future situations and circumstances and implement the solutions achieved after the process.

8.

Outline three effective communication techniques for de-escalation of a difficult situation

The three effective communication techniques for de-escalation of a difficult situation are as follow: 1. Raise positive kindness and expand empathy toward the other people and their situation and perspective 2. Be analytical and raise open questions to develop a clear understanding 3. Listen carefully to understand and not to respond and speak respectfully after a careful consideration of condescending or dismissive words.

9.

Outline effective strategies for cross-cultural communication.

The strategies for effective cross-cultural communication are as follows: 

Maintain etiquette and formality that depends on the culture

        

Avoid the use of slangs, idioms, or sayings Speaking at slower and normal conversational speed Keeping the conversations and the words simple Active listening, restate or summarise what another person said Take turns to talk and make the conversation flow easily and freely Writing things down to make the other person understand might help to communicate Avoiding the closed questions and ask more open-minded questions Being careful of the humour as some culture might not appreciate the use of humour and jokes in business environment Be supportive to the all the parties to make them feel comfortable about the cross-cultural communication

10.

Outline at least five important considerations in ensuring that a meeting is structured.

The five important considerations in ensuring that a meeting is structured are outlined below: I. Purpose of meeting – what is the reason for the meeting and who called the meeting and is there any agenda for the meeting II. Setting an agenda - considers the roles of that are assigned to individuals and the purpose of the meeting III. Agreeing the meeting content – on the basis of the priorities, time and management of decisions IV. Ensure great communication- use of better communication skills and modes that acknowledges the contribution and building of ideas V. Follow up – conclude the meeting by referring back to the agenda and the purpose of the meeting and agreement reached

11.

Explain at least five considerations to ensure that a meeting is inclusive.

the five considerations to ensure that a meeting is inclusive are explained below: I.

Send out your agenda items beforehand Meetings are most effective and inclusive when they are organized and designed to stay on track. Letting everyone know the central point of focus will have them more prepared to assist.

II.

Appoint a meeting facilitator. Appointing a facilitator to guide the conversation and make sure the meeting stays on point according to the agenda can help make the meeting inclusive. The facilitator creates an environment where everyone feels comfortable sharing their thoughts and opinions, even if they differ from the general consensus.

III.

Give people time to gather their thoughts. When holding a brainstorming session ,asking a question, or looking for feedback, it is essential to provide enough time for meeting attendees to think.

Giving them some time to process, write down a few notes, and share their ideas with the group can help make the meeting inclusive. IV.

Schedule appropriately. Meetings should be scheduled keeping in mind that remote employees could be working in a different time zone than us. Taking a little time to get to know these people on a more personal level can help in this situation.

V.

Be consistent. Getting the team into a routine where everyone is attending meetings at specific times during the week can be comforting to those working remotely. The meetings themselves are more productive because each team member can prepare accordingly and won't be taken by surprise....