Bsbldr 513 Communicate with Influence PDF

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BSB51918 Diploma of Leadership and Management

BSBLDR513 Communicate with influence

Student Name: Nishant Dahal Student ID: 5431 Assessor Name: Allan Parker-Benton Date: 18/11/2020

Assessment Task: 1 Instruction: In this assessment, you will be required to develop and present mission and vision for an organization of your choice in a leadership role play. Assume that your organization is a startup organization and you feel the need to establish your organization’s mission and vision to set its purpose and future direction. You many assume the role of senior manager or executive. Your class audience will play the role of your organizational stakeholders (multi-cultural) for the purpose of this task. The focus for this task is on the leadership aspect of your presentation. It is expected that. Part: A Business Overview: MICM Real Estate Housing Company Limited (MICM Real Estate) is a not-for-profit organization that provides affordable housing options for Territories. MICM Real Estate focuses on providing and managing secure, affordable housing in the Western Suburb of Melbourne

for people on a low to moderate income who are

struggling to find a home but may not qualify for public housing. There is a strong emphasis on targeting key workers vital to the Territory’s economy, such as those in the retail, hospitality and trade sectors. MICM Real Estate also provides and manages housing for seniors and is working towards innovative solutions to the provision of housing for disadvantaged groups in the community. To achieve this, MICM Real Estate works with the State Government, the private sector and other non-government organizations through partnerships to deliver housing projects. Due to the recent demand, MICM has recently opened up new business wing along with existing housing facilities. The new business of MICM Real Estate provides affordable accommodation for students. The vision for MICM is to become the market leader in student accommodation, by providing quality individual living spaces as well as communal living arrangements where students can build a community and share resources. These communal living spaces include facilities such as a library, BBQ area and a games room. This can help their tenants to form a student community where they can share books, meals and take part in fun activities. The company has constructed its first apartment building and have just completed its first year of operations.

Legislation: There are few set standard that MICM Real Estate adhere to operate its business for further business expansion and ensure maximum transparency to its stakeholders. 

Anti Discrimination Act 1977



Consumer Protection Act 1987

As a real estate agency, we have strong commitment towards the entire housing agency and towards our clients. 

Behave honestly and with integrity;

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Act with care and diligence;

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Treat others with respect and courtesy, and without coercion, bullying or harassment;



Comply with all applicable laws;

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Comply with lawful and reasonable directions given.

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Inclusiveness, choice and greater equity for our clients.

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Customers and staff being central to all things.

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Innovation in our thinking and actions.

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Collaboration and partnerships.

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Transparency, honesty and trust in all our dealings.

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Application of business-like disciplines and accountability alongside strict standards of Governance.

In adhering to these Values, MICM Real Estate is committed to: 

Ensuring equitable access to all interested people seeking affordable housing. Ensuring individual’s rights will not be discriminated against on the grounds of ethnicity, religion, gender, marital status, physical or intellectual disabilities and sexual preference in accordance with the anti-discrimination legislation.

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Ensuring full compliance with privacy legislation.

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Providing secure, affordable, appropriate and safe housing to tenants.

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Conducting regular reviews of policies and procedures, organizational structure and management information systems to ensure quality service provision.

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Ensuring policies and procedures are transparent and understood by applicants and tenants

Our Service Commitment: MICM Real Estate is committed to using the principles of Quality Customer Service and Business excellence in all its operations and interaction with customers. Our charter sets out our commitment and the standards of service we aim to provide and applies to everyone who has contact with MICM including: Provide you with friendly and timely service. 

Provide accurate details of who to contact and how to contact us

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Keeping you informed of the progress of any enquiry

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Provide details of our office location and opening hours

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Ensure that our website is easy for you to navigate

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Show, at all times, understanding and compassion in assisting to resolve your needs

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Ensure that the information we provide you is accurate and in plain English

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Respect and protect the privacy of your personal information

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Listen to you so we can address your request promptly

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Refer you on to other agencies if we are unable to help you directly

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Correct mistakes quickly with integrity and transparency

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Clearly advising on how you can complain or appeal a decision

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Use your feedback to improve our services

Mission Statement & Vision Statement: We are committed to providing a high quality professional service which satisfies all customer enquiries by giving clear, consistent, accurate and prompt information, a memorable visitor experience and a warm friendly welcome. MICM Real Estate Housing Company Limited (MICM Real Estate) is a not-for-profit organization that provides affordable housing options for Territories. MICM Real Estate focuses on providing and managing secure, affordable housing in the Western Suburb of Melbourne for people on a low to moderate income who are struggling to find a home but may not qualify for public housing. Our commitment: We are committed to: 

Maintaining a professional manner



Being courteous and helpful

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Listening carefully

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Providing clear and accurate information

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Responding to enquiries and requests promptly

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Being transparent and accountable

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Being sensitive to special needs

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Advising of all relevant timescales

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Apologizing if we make a mistake

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Continuously striving to improve our service standards

Timeliness and Courtesy

Our key pervasive theme is to provide a consistent, friendly and hospitable service that leaves our customers feeling they have had a unique and enjoyable experience. We are committed to providing our services in a polite and helpful way so that our tenants get the maximum satisfaction and rely on us.

Part: B After conducting a successful presentation, there are few feedbacks given by the audience on the company’s long term mission and vision and further expansion of the business. After the presentation, there are few findings described the audience and attendees. However, the company currently faces several problems that must be addressed, namely: 

After one year of operations, only 50% of the rooms are occupied. The company wants to increase its occupancy rate. However, the sales team don’t get any commissions for obtaining clients, so they lack motivation. The company also don’t have an advertising or marketing strategy to attract more tenants.



The company initially told students that it would provide access to a gym and swimming pool for its tenants, but later on decided not to provide these facilities due to the costs involved. Some of the tenants are now complaining that these facilities are not available to them.



As the company had lower revenues this year, it had to take out a high interest cash loan of $400,000 to help cover its operational costs. The interest payment on this loan is very high and it is now negatively impacting the cash flow position of the company.

After the first year of operations, the company can spend $100,000 to help solve the above problems.

Part: C

Basically the purpose of the presentation was to set the direction of company’s mission and its long term vision statement which could lead the company steady in long run profitability. After presenting the company’s core values and commitments to the audience, they have provided some constructive feedback on company’s long term strategies. This feedback helped to identify the major problems that the company was facing at the initial stage to now. Therefore, there are few key points from the feedback are described below. First of all, the student accommodation business is the new addition of the company; therefore, the company is not being able to make that level of profitability that was expected. After analyzing the historical data it was identified that only half of the rooms are occupied and rest are still empty, one possible reason was sales team didn’t get any commission for having new customer, so there was a gap between their performance and the motivation. Secondly, at the initial stage the company committed to its clients that they will allow all the tenants to enter into gym and swimming pool, however, they then decided not to allow all of them to gym and swimming pool due to exceeding the cost. Therefore, tenants are now complaining that they are not having all the facilities. Besides, the company has few more high interest paid loans which is impacting on company’s yearly revenue. Therefore, they need to get rid all these additional expenses to gain more profitability. Presentation Experience: On top of everything, my presentation experience was overall good as I was able to make the audience understand the purpose of the presentation. I explained all the strategies that we are going to undertake in near future clearly to the audience. I also focused on audience participation in our long term goals and visions so that they can share their constructive ideas with us to find out the better solution and innovation of new ideas. Each and every participating members took the session seriously and they were involved in the presentation. So overall, it can be said that the presentation was successful. However, there are some areas that I could improve as a leading role of the company.

Potential Barriers to organizational communication: Several barriers strike in the time of organizational communication. After performing the presentation, I have found several barriers that might arise in the time of organizational communication. The most common barriers are given below: 1. Lack of Confidence 2. Stereotypes and generalization 3. Being unclear 4. Body Language 5. Irregular conversations 6. Not listening properly 7. Dishonesty Resolving barriers to organizational communication: Few most common techniques are considered to overcome barriers of organizational communication. Few most common techniques are given below. 1. Employee orientation 2. Improving interpersonal relations 3. Using proper language 4. Lack of information feedback

Area of own development: There are few areas of mine that need to be fixed in long term leadership role. First of all, I will have to develop the interpersonal relationship with my colleagues which was observed bit less in the presentation. Secondly, employee

orientation plays vital role in achieving organizational goal. Therefore, to some extent, I realized the lack of employee orientation which needs to be improved. There are significant contributions of developing interpersonal relationship. This relationship building helped me to understand the demand and interpersonal skills of my colleagues and help to work as a team. Conclusion: This assessment task is designed to test required skills in communicating with influence as required by the unit Communicate with influence. This main purpose of this task will be assessing the ability of clear communication, present and negotiate persuasively, participating and lead meetings effectively and making presentation at meetings, forums and conferences. These abilities make a leader successful in all aspects. Therefore, according to the assessment instruction, I am playing the role of senior manager of MICM Real Estate. In this section of assessment, I have conducted a presentation regarding the future mission and vision and strategies for future growth of the company as well as described our commitments and customer service strategies to the stakeholders.

References: 1. 1. Brokaw, Stephen C. "Planning, organizing, and executing short term international exposures for US students of marketing and business: An alternative method." Marketing Education Review 6, no. 3 (1996): 87-93. 2. Brohan, Elaine, et al. "Systematic review of beliefs, behaviours and influencing factors associated with disclosure of a mental health problem in the workplace." BMC psychiatry 12.1 (2012): 11. 3. Zimmerer, T. W., &Scarboroug, N. M. (2005). Essentials of entrepreneurship and small business management. Prentice-Hall. 4. Bam, Kapil. "Research methods for business and management." (1992).

Assessment Task 2

Prepare and conduct a staff meeting

2.1 MICM Real Estate Confidentiality Agreement between meeting members I understand that, as company is forming new business wing of student accommodation, at the initial stage the company is facing some problems. Feedback/suggestions from the staff/stakeholders is recommended. As member of this project, I understand that I may have access to confidential information and about participants. By signing this statement, I am indicating my understanding of my responsibilities to maintain confidentiality and agree to the following:    

          

I understand that names and any other identifying information about new project and participants/client are completely confidential. I agree not to divulge, publish, or otherwise make known to unauthorized persons any information related to Real Estate. I understand that any information assessed by me during project work is confidential and otherwise make known to unauthorized persons, unless specifically authorized to do so by approved protocol. I understand that I am not read information about accommodation plan or participants or any other confidential documents, nor ask questions to members about personal information but only to the extent and for the purpose of performing assigned duties on Student accommodation project. I understand and agree to the following: Arrive on time to meetings punctually Complete individually assigned tasks efficiently and effectively Work in such a manner that one’s actions are not rude or disrespectful of others in the group Complete work honestly and diligently Each member should contribute equally and positively to the group Respect and listen to other members Respond to emails or phone calls as promptly as possible Attend each meeting unless there is a legitimate excuse to not come, for which at least the group leader must be informed as soon as possible Each member should take care of his/her share of the work and complete it to the best of his/her ability Each member should try to do the best they can instead of trying to fulfill minimal requirements Meetings are a time to get work done, not to discuss irrelevant matters. Staying on task is key.

Acknowledgement I hereby have read the team contract and agree to abide by its terms. If I fail to do so then I understand the group has the right to inform the instructor of my behavior which may result in my

permanent removal from the team.

1. Nishant Dahal

2. Prapya

3. Rojina

4. Prashant

2.2 MEETING AGENDA Meeting name:

Current business crisis

Date and Time:

16 NOVEMBER 2020 10:00am

Location:

1 A Almurta street, Alfredton, VIC

Purpose statement:

For improving business and tackling current problems for

Agenda item

Presented by

Duration

1. Solution Presentations

All

15 minutes

2.Sales /Marketing plan

Prapya

20 minutes

Marketing Manager 3.Gym/swimming pool facility

Prashant

17 minutes

Operation Manager 4.High interest debts

Rojina Finance Manager

Supporting Documents: Sales details Investors details Debts details 2.3 Attach the copy of correspondences (such as notes, emails etc.)

To: [email protected] Cc: General manager

25 minutes

Subject: Existing business crisis I am composing this email in order to highlight our current business crisis. The general manager assigned me the duty to arrange a meeting to find the solution regarding these problems. The company currently faces several issues that are after one year of operations, only 50% of the rooms are occupied. The company is looking forward to increasing its occupancy rate. However, the sales team don’t get any commissions for obtaining clients, which is the reason behind lacking motivation. The company also don’t have an advertising or marketing strategy to attract more tenants. The company provide no access to a gym and swimming pool, the company had to take out a high interest cash loan of $400,000 to help cover its operational cost. To find a solution of these problems meeting is held on 16 November 2020 at 10:00am.

Regards, Nishant Dahal

2.4 Attach the draft notes from the meetings

Negotiation Plan 1 Problems

My Position

Supporting Argument

No incentives for sales team

Modest business rate

only 45% of the rooms are engaged

No advertising / marketing plan

Superfluous

Highly expensive

No gym facilities / swimming pool

Pricey and not necessary

Undermines social values Heavy expensive machinery Low people’s interest Swimming pool safety issues

High interest debt

Necessary

Needs money for development

Negotiation Plan 2 Problems

Team Members’ Positions

No incentives for sales Truncated business team (Marketing) No advertising / marketing plan

Redundant

(Marketing)

Weakens social values

No gym facilities / swimming pool (Operations)

Safety issues regarding to swimming pool

Waste of money

Luxurious machinery Low people’s awareness and interest

High interest debt

Necessary for development

(Financial)

Negotiations 3 Problems

Potential Solutions

No incentives for sales Give advantages and rewards to sales team team Holidays (Marketing) Trips No advertising / marketing plan

Make a low-slung budget and cheap advertising plan Use easy way of communication to peoples

(Marketing) No gym facilities / s...