Bsbwor 502 Task 1 - Lead and Manage Team PDF

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Lead and Manage Team...

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BSBWOR502 Lead and Manage Team Effectiveness

Student Assessment Task 1

Assessment Task 1: Written Questions Task summary This is an open book test.to be completed in the classroom. A time limit of 2 hours to answer the questions is provided. You need to answer all of the written questions correctly. Required Access to textbooks/other learning materials

Timing Your assessor will advise you of the date and time of this assessment. Submit Answers to all questions

Assessment criteria All questions must be answered correctly in order for a student to be assessed as having completed the task satisfactorily.

Re-submission opportunities Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal. Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the assessment.

© J&S Learningwork 2019

Strathfield College RTO Number: 91223

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BSBWOR502 Lead and Manage Team Effectiveness

Student Assessment Task 1

Written answer question guidance T you how you should answer the question. Use the definitions below to assist you to provide the type of response expected. Note that the following guidance is the minimum level of response required. Analyse when a question asks you to analyse something, you should do so in in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long. Compare when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long. Contrast when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long. Discuss when a question asks you to discuss something, you are required to point out important issues or features, and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long. Describe when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long. Evaluate when a question asks you to evaluate something, you should do so putting forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long. Examine when a question asks you to examine something, t provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long. Explain when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long. Identify when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long. List when a question asks you to list something, this means that you are asked to briefly state information in a list format. Outline when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long. Summarise main points. Generally, you are expected to write a response a few sentences long.

© J&S Learningwork 2019

Strathfield College RTO Number: 91223

ing the

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BSBWOR502 Lead and Manage Team Effectiveness

Student Assessment Task 1

Assessment Task 1 Instructions Provide answers to all of the questions below: 1. Explain the origins and the concept of the term group dynamics.

Group dynamics is a system of behaviours and psychological processes occurring within a social group (intragroup dynamics), or between social groups (intergroup dynamics). The study of group dynamics can be useful in understanding decision-making behaviour, tracking the spread of diseases in society, creating effective therapy techniques, and following the emergence and popularity of new ideas and technologies. Group dynamics are at the core of understanding racism, sexism, and other forms of social prejudice and discrimination. These applications of the field are studied in psychology, sociology, anthropology, political science, epidemiology, education, social work, business and managerial studies, as well as communication studies

2. Explain three aspects of group dynamics that can have a negative effect on team performance. Negative dynamics create dysfunctional groups that have a difficult time accomplishing anything. In some instances, more than one person wants to be "in charge," which does not work out very well for anyone because a group should be focused on its goals, not on a power struggle. In instances in which someone is appointed as the group leader, that person's leadership style may or may not be compatible with the group's makeup or mission. A group in which the members cannot reach any consensus is not a good group. In some situations, there is not a "getting to know you" period that would allow people to explore their strengths and use them productively. When tasks are assigned by a leader who has no idea what people are capable of, this can create resentments and poor cooperation, too. Another negative aspect of the group is the situation in which one person does not carry his or her weight, for whatever the reason may be. Sometimes the rest of the members will work past this, but this often causes resentments, too.

3. Discuss in 3 to 4 paragraphs the phenomenon of social loafing in groups, its negative consequences and the effect of group size and culture. Social loafing is the phenomenon of a person exerting less effort to achieve a goal when he or she works in a group than when working alone. This is seen as one of the main groups are sometimes less productive than the combined performance of their members working as individuals but should be distinguished from the accidental coordination problems that groups sometimes experience. As the number of people in the group or team increase, people tend to feel deindividuation. This term defines both the dissociation from individual achievement and the decrease of personal accountability, resulting in lower exerted effort for individuals in collaborative environments. This phenomenon can thus decrease overall group effectiveness because it is contagious and hard to correct. Once identified by the group or team leader, it is her responsibility to reassess and put into motion new rules and expectations for everyone. Social loafing has negative consequences for both the group and the individuals in the group. The group dynamic is affected when certain individuals are weak contributors to the group purpose. It tends to split the group and fosters a lack of cohesion. For example, if only five of the eight members of a team are doing most of the work, it will often create an 'in' group (those members that are working hard) and an 'out' group (those members that are not contributing as much). Resentment can easily build between the two factions, causing less productivity and more emotional tension than a cohesive group would experience. Individuals in the group can also be affected by social loafing. While there is a disparity of effort between members of a group, individuals start to gauge their © J&S Learningwork 2019

Strathfield College RTO Number: 91223

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BSBWOR502 Lead and Manage Team Effectiveness

Student Assessment Task 1

own effort based on what others are doing instead of maintaining a standard of excellence towards achieving the goal. This lowers the level of satisfaction for the task in all members.

4. Discuss three strategies for preventing social loafing in groups. Keep the team Small. Develop the rules of engagement Assign separate and distinct contributions for every team member. 5. Discuss in a paragraph the phenomenon of Groupthink. Groupthink is a phenomenon that occurs when the desire for group consensus overrides people's commonsense desire to present alternatives, critique a position, or express an unpopular opinion. Here, the desire for group cohesion effectively drives out good decision-making and problem solving. 6. Outline three advantages and three disadvantages of group decision-making. Advantages More information Greater acceptability Expert opinions Disadvantages Time-consuming Individual domination Compromise decisions 7. Discuss three team-building techniques, using examples to illustrate your answer. Investigate: Team Building is iterative process that requires the cooperation of everyone, and that s also an ideal place to start. Get everyone on same level. Be aware that your intent is to build happier, more involved team. For example: Investigate the behaviour of team members to evaluate their personalities. Communication: Communication is the best technique that can save the team from falling apart. Everyone should present their ideas, feelings etc there should be a transparency between members For example: There is a little that can destroy a team faster than gossip and a lot of gossip is a result of speculation, let your team fall into trap. Empower your team: Give your team the tools they need to do their job well. If you re in the food service industry, give your front of house staff freedom to comp a customer for a mistaken order. If you run a marketing agency, let your writers use their voices. For Example: Provide all the resources to team to get the job done before deadline and also include some fun activities which will encourage the members and make the feel that they are part of family.

8. Explain the concept of a team consensus. Consensus means coming to an agreement. Creating consensus in a team setting means finding a proposal acceptable enough that all team members can support it, with no member opposing it Teams can reach consensus using formal and informal methods. Highly developed teams may be able to reach consensus informally. However, new teams or

© J&S Learningwork 2019

Strathfield College RTO Number: 91223

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BSBWOR502 Lead and Manage Team Effectiveness

Student Assessment Task 1

groups of employees who are not familiar with each other will need more structured methods to help them build consensus methods such as brainstorming, multi-voting, and nominal group technique.

9. Discuss two methods that can be used to assist teams to reach consensus. Brainstorming is a simple and effective method of generating ideas in a group. It begins with a facilitator defining the problem or the topic. Then, each team member suggests ideas either in turn or as ideas arise and those ideas are written on a board or flip chart. Team members should not criticize or evaluate any idea during the brainstorming session. After the team generate the ideas, the group refines the list by asking for explanations, combining ideas, and if necessary, prioritizing ideas from most effective to least effective. Multi-voting can reduce a list containing many items to a manageable few. At the beginning of the process, each member gets several votes equal to no more than one half or one third of the total number of items listed. Members cast their votes for the items they perceive as best on the list, but may cast only one vote per item. Items receiving votes from half or more of the group are circled. The process repeats, with members casting limited votes for the best of the remaining circled items. The team continues multi-voting until it reduces the list to three to five items.

10. Explain four simple steps for resolving a workplace dispute. Determine the type of investigation required The first step for all employers is to determine whether or not a complaint or concern warrants a formal or full-scale investigation, or whether the issues can instead be addressed through less formal, mediated discussions between the workers involved. Follow through on internal procedures Whatever the case, employers will need to ensure compliance with any internal grievance procedures. Ask yourself, what policies and bullying/grievance procedures are already in place and do I understand how to comply with them? Once you have the answer, make sure you apply them. Identify the core of the complaint Next, the employer should focus on identifying what is at the core of the complaint or grievance. Invariably, an employee can feel that they are wronged on one, some, or all of an emotional, practical, and even a career level, so it will be important for the employer to specifically determine what they need to investigate, and understand how any resolution will be communicated or effected. Focus on the long-term goal

resolution

The next step is to scope out the investigation to determine exactly what it might look like -level. Should the employer decide that a full-scale investigation is required, they need to appreciate that the process is, first and foremost, driven towards helping the business look after the safety and welfare of its employees. The employer has to approach this with the sole aim of meeting these duties and, where possible, resolving the complaint: driving towards the goal of reconciling the parties and getting them working together again should be a key focus. 11. Explain why is it important to have an effective dispute resolution process? Effective dispute resolution can help employers to maintain good relationships with their employees by dealing with workplace issues at an early stage. Employees will likely be more cooperative and productive if they know that their grievances will be taken seriously by the employer and there is the opportunity for an independent party to assist in resolving the dispute if it cannot be resolved at the workplace. A good dispute resolution process with a focus on effective resolution at the workplace level © J&S Learningwork 2019

Strathfield College RTO Number: 91223

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BSBWOR502 Lead and Manage Team Effectiveness

Student Assessment Task 1

may help to avoid the costs of resolving a claim externally; for instance, via arbitration before the Fair Work Commission, or through litigation in the Federal Court of Australia.

References: https://www.seek.com.au/employer/hiring-advice/4-steps-resolving-workplace-disputes https://www.fairwork.gov.au/how-we-will-help/templates-and-guides/best-practice-guides/effective-disputeresolution https://en.wikipedia.org/wiki/Group_dynamics https://www.opm.gov/policy-data-oversight/performance-management/teams/effective-teams-strive-forconsensus/

© J&S Learningwork 2019

Strathfield College RTO Number: 91223

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