Bsbpef 502 - Assessment Task 2 PDF

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Assessment Task 2

Develop and use emotional intelligence BSBPEF502

Student Declar Declaration ation To be filled out and submitted with assessment responses ◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s) ◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me ◻ I have correctly referenced all resources and reference texts throughout these assessment tasks. ◻ I have read and understood the assessment requirements for this unit ◻ I understand the rights to re-assessment ◻ I understand the right to appeal the decisions made in the assessment

Unit Title Unit Code Student name Student ID number Student signature

Date

Task Number

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BSBPEF502 - Develop and use emotional intelligence V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K

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For Trainer and Assessor to complete:

DNS

Comments

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Marking Sheet

Y

◻ Student requested reasonable adjustment for the assessment

Completed successf ully successfully The student has satisfactorily completed and submitted the following:     

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Criteria to evaluate emotional strengths and weaknesses in Task 2.1A Emotional diary entry with daily reflection in Task 2.1B1 Reflection on the emotional diary in Task 2.1B1 Reflection on past event in Task 2.1B2 Feedback on emotional strengths and weaknesses from friends/colleagues in Task 2.1B3 Outcome of tests in Task 2.1B4 Self-assessment of emotional strengths and weaknesses against established criteria in Task 2.1C Summary of emotional stressors in the workplace with strategy to respond to them in Task 2.2A List of opportunities to express thoughts and feelings in the workplace in Task 2.2B Action plan in Task 2.2B Social media post in Task 2.2B

Demonstrated ability to:  Develop evaluation criteria for assessing emotional strengths and weaknesses This is evidenced by:  Criteria to evaluate emotional strengths and weaknesses in Task 2.1A Demonstrated ability to:  Assess emotional strengths and weaknesses against evaluation criteria  Identify and analyse potential emotional stressors in the workplace  Identify methods for responding to emotional stressors This is evidenced by:

BSBPEF502 - Develop and use emotional intelligence V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K

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DNS

Comments

N

Y

Marking Sheet successfully Completed successf ully    

 

Emotional diary entry with daily reflection in Task 2.1B1 Reflection on the emotional diary in Task 2.1B1 Reflection on past event in Task 2.1B2 Feedback on emotional strengths and weaknesses from friends/colleagues in Task 2.1B3 Outcome of tests in Task 2.1B4 Self-assessment of emotional strengths and weaknesses against established criteria in Task 2.1C

Demonstrated ability to:  Identify and analyse potential emotional stressors in the workplace  Identify methods for responding to emotional stressors

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This is evidenced by:  Summary of emotional stressors in the workplace with strategy to respond to them in Task 2.2A Demonstrated ability to:  Identify workplace opportunities for others to express their thoughts and feelings This is evidenced by:  List of opportunities to express thoughts and feelings in the workplace in Task 2.2B

Task Outcome:

Satisf Satisfactory actory ☐ Not Y Yet et Satisfactory ☐

Student Name: Assessor Name Name: Assessor Signature: Date:

BSBPEF502 - Develop and use emotional intelligence V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K

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Table of Content Student Declar Declaration ation ation.............................................................................................................................2

Task 2 – Prepare to develop emotional intelligence intelligence.................................................................6 Task 2.1 Develop awareness of own emotiona emotionall intelligence intelligence....................................................................9 Task 2.2 Plan to develop emotional intelligence in the workplace workplace..........................................................14

Appendix 1 – Scenario Scenario.........................................................................................................15

BSBPEF502 - Develop and use emotional intelligence V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K

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Task 2 – Prepare tto o develop emot emotional ional intelligence Task summary and instructions What is this assessment task about?

You have been engaged as an MMI Professional Education consultant to support emotional intelligence development in departmental managers. You are required to: 1. Prepare to develop emotional intelligence 2. Develop emotional intelligence 3. Promote the development of emotional intelligence in others Task 2 focuses on preparing and planning tasks to promote and implement emotional intelligence in the workplace. Please note that the performance evidence requirements of this unit of competency require students to:  Demonstrate emotional intelligence in relation to at least two different work tasks  Promote the development of emotional intelligence in others in at least one occasion This assessment has been designed to meet those requirements. This task comprises of the following assessment methods: o Product-based ☒ o Direct observation of Role-Play ☐ o Case Study ☐ o Other (specify) ☐ It has been designed to evaluate your ability to/competency in:     

Develop evaluation criteria for assessing emotional strengths and weaknesses Assess emotional strengths and weaknesses against evaluation criteria Identify and analyse potential emotional stressors in the workplace Identify methods for responding to emotional stressors Identify and implement workplace opportunities for others to express their thoughts and feelings

Your assessor will be looking for demonstrated evidence of your

BSBPEF502 - Develop and use emotional intelligence V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K

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Task summary and instructions competency in the above. You are required to address the following:  Task 2.1 Develop awaren awareness ess of own emotional intelligence o Determine criteria to evaluate emotional strengths and weaknesses o Assess your own emotional intelligence strengths and weaknesses  Task 2.2 Plan to develop emotional intelligence in the wor workplace kplace o Identify emotional stressors in the workplace and develop strategies to respond to them o Identify opportunities to express thoughts and feelings in the workplace and implement them What do I need to do to complete this task satisfact satisfactorily? orily?

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Specifications

submit the completed assessment tasks, according to instructions, complete the tasks with sufficient detail and present them in a professional manner, use your own words and reference sources appropriately, meet the word count where required, use the scenario provided, use the templates provided where required, for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.

You must deliver/participate in: 

Request feedback to friends and colleagues about personal emotional strengths and weaknesses as part of the learning journal

You must submit to GOALS       

Criteria to evaluate emotional strengths and weaknesses Emotional diary entry with daily reflection Reflection on the emotional diary Reflection on past event Feedback on emotional strengths and weaknesses from friends/colleagues Outcome of tests Self-assessment of emotional strengths and weaknesses against

BSBPEF502 - Develop and use emotional intelligence V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K

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Task summary and instructions

 

Resou Resources rces and equipment

Re-su Re-submission bmission opportunities

  • • • • • • •

established criteria Summary of emotional stressors in the workplace with strategy to respond to them List of opportunities to express thoughts and feelings in the workplace Action Plan Social media post Computer with Internet access Access to Microsoft Office suites or similar software Learning material Scenario for assessment as provided Appendices as provided Relevant policies and procedures as provided Templates as provided

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Complete the ffollowing ollowing activities:

This task is designed to prepare you to support others in developing emotional intelligence and promote emotional intelligence in the workplace. To complete this task, you will assume that your class is the MMI's workplace, and therefore some of your classmates will play the role of MMI's departmental managers when required and as instructed.

BSBPEF502 - Develop and use emotional intelligence V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K

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Task 2.1 Develop aw awareness areness of own emotional intelligence A. Eval Evaluation uation criteria Develop four (4) criteria for assessing emotional strengths and weaknesses. Document the four criteria in the table below. Criteria Take a personality test to find out more about yourself. 1 Pay attention to your own feelings and abilities and weaknesses. 2 Personalize your study and seek input from your peers. 3 Intranet activities, competition 4 B. Learning Journal As a leader, you must lead by example. Furthermore, when supporting others in developing emotional intelligence, you should be aware of your emotional strengths and weaknesses. This task will assist you in self-assess your emotional intelligence, helping you to determine areas for improvement. Complete a learning journal (Template 1) by week 3 of class. You will use this learning journal when completing task 3.1 in Assessment Task 3. Complete the Learning Journal as instructed.

Template 1 – Learning journal

1. Emotional Diary Keep a diary for three days. For each day: 

Document events related to your current workplace, your behaviour and the behaviour of others at work

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If you have not worked that day, document significant events from your daily life and interact with others

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Reflect on your diary entry at the end of each day

Note: overall, the diary should cover both your personal and professional life. For each day, address all the following points: 

Describe the event and/or behaviour

BSBPEF502 - Develop and use emotional intelligence V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K

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

Describe any interaction with others

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Describe the feelings you felt

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Reflect on and describe the impact the event and/or behaviour had on you (positive and negative feelings)

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Reflect on and describe what impact you had on other people (positive and negative feelings)

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Reflect on what may have caused/triggered a positive and/or negative emotion in you

Day

Diary entry

Reflection Refl ection

1

Monday, November 29th: I started work at 6 p.m. in the evening, and everything went okay at first, but it became quite hectic around 7 p.m. As a floater, I had to sprint up and down the stairs. It was not my usual place of employment, but it was distinct from where I worked as a temporary employee on occasion. Dealing with a heavier client overloaded my back, and my co-workers were also new to the position, so it was difficult for me to adjust.

Because I was not used to working there, I was stressed and found the task substantially more demanding that day. I felt disorganized because I am normally so organized, and I also injured myself by not using safe physical handling skills. This made my day difficult and convinced me not to return to that location. Aside from that, I didn't exhibit any vulnerability to any of my co-workers and continued to work till I completed my task. It made me irritated, and it just affected my family members.

2

Tuesday, November 30: I started my morning shift at 8 a.m. This seemed likely to be a tough day since I was currently suffering from back discomfort and had only gotten 6 hours of sleep the night before. But, fortunately, that was my usual employment, and my co-workers were excellent. That day, I accomplished my task quickly and effectively, thanks to superb collaboration. After work, I had a three-hour training session at work on the implementation of a new information system.

Physically and mentally, I wasn't feeling well in the mornings, but I had to adapt to the changes of surroundings and my responsibilities as a diligent worker. But my attitude shifted there, and I became enthused and energized. I was able to complete my assignment without becoming exhausted because of teamwork. During training, I learned how to use new technologies and had a great time doing it.

3

Wednesday, December 1st: I was at The job was really excellent that day, but it made workplace when I learned about me a little unhappy because I had made Melbourne's increase in COVID cases. arrangements to go out on vacations, which were

BSBPEF502 - Develop and use emotional intelligence V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K

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Everyone was taken aback at first, but all abruptly canceled. But that was OK; I realize that the job went well that day. the additional regulations are in place to ensure everyone's wellbeing, but face masks and face shields must be worn at job, which is stifling.

At the end of the three days, read the diary and reflect on the following: 

What emotional strengths and weaknesses have you shown?

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What personal stressors can you identify (in both your personal and professional life)?

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What personal/emotional triggers can you identify? What caused an emotion?

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What impact did your feelings have on you, and how did you handle them?

Record your reflection in the table below: (200-250 words in total) Strengths

eaknesses Weakn esses

Adaptabilit Adaptability: y: Although being new to any job and working with new people, I demonstrated flexibility in response to changing circumstances and handled effectivel effectively y without affecting others' feelings. Patience: Despite being fatigued from being disorganized, I maintained my composure and, with the assistance of other employees, completed my task eff effective ective ectively ly and on time. Rational: At work, I was iimpartial mpartial and logical. People know they can rely on you an and d your capacit capacity y to remain objective. Passionate: I demonstrated excitement for learning new technologies since enthusiasm makes you feel supercharged and capable of accomplishing an anything. ything. Rel Reliable iable and team worker: People near you understand they can depend on you to be dependable and a team player player.. I make every eff effort ort to complete the tasks that have been allocated to me and to never disappoint othe others. rs. Does not appreciate stress stress: I am adaptable to changing circumstances, but I do not like stress all at once. It takes some time for me to adjust. Allow sentiments to express express: I try not to display my feelings in sight of others, but I can't help myself when it comes to those I trust, like my boyfriend, and I frequently influence him with my sentiments and behaviours. Afr Afraid aid aid: I behaved fearful in situations like these not because it could harm me, but as it could harm the elderly more than the youngsters.

BSBPEF502 - Develop and use emotional intelligence V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K

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Personal stressors in personal Back discomfort from heavy manual labor at work, difficulty life balancing professional and personal obligations, and concern for family at home Personal stressors in It's difficult to handle everything at the same time, such as home illness, family issues, and so on. professi onal life professional Fear of Covid19, health difficulties, and family concerns Personal/emotional triggers in workplace situations I felt a variety of feelings, including joy, grief, sadness, compassion, Impact of emotions and emotional triggers on worry, and fear, but I didn't reveal any of them to people at work, professi onal and personal life and no one else was impacted save relatives. professional My boyfriend was touched by my feelings since I feel that I can only Impact of emotions others display any feeling in presence of him and can only disclose my flaws to him. 2. Past event Think about a past event in your life that impacted you. Reflect on the event following the guidelines below: 

Describe the event

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Describe the emotions you felt; use the range https://www.healthline.com/health/list-of-emotions#sadness

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Describe how the event impacted on you

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Describe your behaviour in that situation

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Reflect on and identify any emotional strengths or weaknesses that you displayed

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Reflect on and identify any personal stressors or emotional triggers that you might have experienced in that situation

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Identify any impact that your behaviour and/or emotional response might have had on others, both during and after the event occurred

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Reflect on and describe how you could have changed your behaviour to reach a bett better er outcome
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