Business Writing- Request Claim PDF

Preview

Summary

first term major assignment...

Description

Subject Line: Refund Request for Order #2193 - Windows To Orkland: Please honor your service agreement and refund my purchase total to $2943.23 due to an error in delivery and unavailability of the ordered products. [a clear opening.] On July 10, I visited Orkland to purchase seven cream colored double-slider windows, and one cream colored casement window. Three weeks later, I received double-hung windows in the wrong color [state what color it was.], and I was able to return them with no problem. I called one of your customer service representatives, only to find out that the models I’ve requested will be out of stock for the next three months. [state why this is a problem – justify your claim.]] Attached is a copy of your response to the initial delivery and the representative’s note on the details of the call. I looked to purchase quality products from Orkland to replace my windows as soon as possible. From my experience with Orkland’s reputable customer service, I trust that a full refund and return can be issued within the next few weeks. Sincerely, Bea Taguibao [Again, you needed to be a little clearer on why the three month wait is too much – just to fully justify your claim. Beyond that, this is a solid email.]

Satisfactory

Exemplary

Mark

-Subject line is absent or not helpful. -Opening to long, contains irrelevant information. -Section is jumbled, narrative is confusing and ultimately fails to convince that the claim is valid.

-Subject is a bit vague. -Opening could be clearer or more concise.

- Clear, relevant subject line. -Opening makes a clear, concise request.

-Narrative could be clearer, either includes unnecessary information or fails to include important information.

-Provides a clear, concise explanatory narrative concerning the issues. -Validity of the request is reinforced. -Closing reinforces that a satisfactory conclusion will retain goodwill. -No major grammar issues or a few minor issues. -Email maintains professional attitude.

Needs Work Opening

Middle

Closing

Grammar and Style

37 / 40

-Closing is absent or completely inadequate to the task at hand. -Serious grammar issues. -Email is rude in some way.

- Closing is cursory or irrelevant, does little to reinforce goodwill. - Minor grammar errors.

10 /10

12 /15

5 /5

10 / 10...