Car Repair Shop Business Model Canvas PDF

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Summary

It discusses the Business Model canvas of Car repair shop using the 9 building blocks....

Description

CAR REPAIR SHOP BUSINESS MODEL CANVAS Key Partners •

Key Activities

Automotive companies/

Spare

part supplies •

Investors

•

IT Company for all

Car

Maintenance of cars

the

•

Car owners

Spare part logistics

quality repairs, Cost

regular customers with

•

Early adopters

•

Time reservation and

effective,

high quality

•

Needs convenience

• •

•

Low price and high

of

confirmation

•

Personal assistance

•

Company workers

Installment

during the first call,

•

Automated services

•

Certified female friendly

management

complete

After services

satisfaction

•

Time

•

Retention

Customer Segments

•

quoting

engineering

Customer Relationships

•

technological actions •

Value Propositions

control (such as key programming)

Key Resources •

Repair

•

Telephone

men/technicians,

•

Social

engineers,

•

support

media

(Facebook)

personnel

•

Word of mouth

Customer service

•

All cars suppliers

•

Warehouse staff

•

Bays and equipment

Cost Structure •

Channels

Customer service work (reduced)

Revenue Streams •

Time and material/ auto parts margin

•

Repair work

•

Test and evaluation fees

•

Spare parts

•

Labor fees

•

Machines, tools, building, facilities

•

Regular employees

Customer Segment

Segmentation Car Repair Shop targets the customer market by dividing it into different segments and providing high-quality, satisfying service to each segment, based on their needs. Furthermore, businesses use segmentation to improve marketing effectiveness by concentrating their efforts exclusively on a specified segment, in a way that suits the characteristics of the segment (Kotler, 2016). The consumer categories are the vehicle owners, early adopters, certified female friendly, the people who need comfort and certain company workers who use vehicles. Why there is a particular female group as they appear to be averse to male-dominated industries such as the auto repair shop. Knowing and being polite to them means you as an owner and your workers have completed a course on the best ways to discuss issues with your female clients about auto fixing. It shows you are diligent enough to understand what makes women uncomfortable in the process and it helps you to help ease those problems. If a company does not know who its customers are or what their customers want, then it cannot satisfy the needs of customers. The market is divided into segmentation of geography, demographics, psychography, and behavior. Companies use segmentation to minimize risk when determining where, when, how and to whom to sell a product or service. Furthermore, businesses use segmentation to improve marketing effectiveness by concentrating their efforts exclusively on a specified segment, in a way that suits the characteristics of the segment (Kotler, 2016). Segmentation can assist the shop in finding a group of customers with something in common. Those markets is looking for high quality quick service with the highest convenience.

Value Proposition

A value proposition describes the advantages provided to the consumer by the goods and services the business provides. Creating a clear distinction between yourself and your rivals. This not only increases the quantity but also the efficiency of the prospective leads. Gain market share in the segments you target. Improve efficiency of operation. Growing your salary. Ensure sure everybody in your company gets the same message across. The researcher preferred low price and repairs of high quality, cost efficient, time confirmation during the first call, complete satisfaction. There is greater opportunity for sales, a competitive advantage, lower costs and expenditures, greater comfort, higher return on investment (ROI), and improved performance. It is an advantage as a car repair shop that their items have low cost and there is a large range for the customers. It supports several target clients in various markets. And it gives them a sense of great importance.

Channels

After evaluating Car Repair Shop's target market, we'll learn how their clients are reaching. Channels are a way for a business to connect with and meet its consumer group in order to provide a value proposition. Marketing networks help companies expand their reach and earnings. Each marketing channel will however offer a different combination of coverage and performance, so that they can be used in combination. The researcher has chosen four networks, Mobile, Social Media / Facebook, Word of mouth, All suppliers of cars. People use cell phones and internet nowadays which make it convenient for customers. Without internet it will be difficult for them to be identified to spread their company by using word of mouth.

Customer Relationship How will the business survive without its market? When it comes to a business the customer relationship is very critical. A business should understand what matters to its clients and the development of a customer relationship would be an advantage. The researcher has selected 3 which fits into the customer relationship. Retention of high-quality loyal clients, Personal support, and automated systems. This advice will help the company to develop its products and services and allow us to know what's in the customer's mind. It is no surprise that customers want fast and reliable customer service. The better, the simpler the partnership is to conduct business and produce revenue. Vehicle owners have several choices to choose from when choosing a vehicle or auto repair store. Typically they won't go to an establishment where mechanics / technicians don't conduct themselves professionally friendly, which means they will be vigilant when dealing with customers.

Revenue Streams

Time and material / auto parts margin, test and review fees, labor fees are the revenue sources chosen by the researcher where income can be made. Car repair industry is extremely competitive and the implementation of strategic growth and revenue growth strategies is key to long-term success and we cannot deny the challenge of finding the capital to develop your business. Knowing the best ways to advertise your shop is important for so many vehicle / auto repair shops available to customers. Overall marketing has changed considerably in the last decade due to developments in technical and social media. This describe as the way your company turns the business value proposal or solution to the clients problem into a financial benefit.

Key Resources

Making the most of a car repair business's tools available can have a huge impact on revenue and profitability. The aim of an auto / car shop is to service vehicles and therefore the efficient use of professional working hours is a great deal of focus. However, concentrating on people and efficiencies and processes that improve the repair process will have a direct impact from the skilled working hours available. Making the most of all the tools will theoretically lead to the highest possible utilization of technician time. The following are the main car repair shop resources: repair men / technicians, engineers, support staff, Customer Service, Warehouse personnel, Bays and equipment. Time repair men / technicians, engineers are trying to maximize resource use in an automotive repair market. An car repair shop makes money by repairing or updating the cars. The efficiencies of technicians are often brought to the fore when determining resource use. The main task of every vehicle repair shop is to carry out repairs. However, the individuals who assist the repair process and the processes by which their work is done may have a direct impact on both the effective use of technical resources. The best way to conserve resources is, above all, by making vehicles repair quality.

Key Activities

Main operations include car repairs, spare part storage, time booking and hiring, after-service installment management. The researcher identified some main activities that will certainly provide their clients with the value proposition, and undertakes the company to achieve it. To retain loyal customers they need to provide the best product they can provide. They will use those stuff for competitive advantages. The key activities are what a business man needs to build and deliver a value proposition, target customers, create and sustain customer relationships and generate revenue. They should do their job as what it takes to please their customers and investors.

Key Partners

The key partners selected by the researcher are automobile companies / Spare part suppliers, investors, IT company for all technical behavior, car engineering control (such as main programming). If you have a good partnership with a principal partner, you increase the inherent risk of running your own company. You can guarantee your company's supply, rather than depending on vendors who aren't main partners' ads who won't value your business over others. Car companies can help your car repair shop grow and can easily obtain spare parts supplies, those investors are the one who can give the shop enough capital to start building their repair shop and for them to continue providing spare parts supplies as well as IT company for all technological actions is a good partner to be with as a car repair shop. Technological developments in an automotive repair shop continue as rivalry in other fields demands changes. Car engineering controls are they who plan, build, test and oversee the electrical equipment manufacturing process.

Cost Structure

Low cost structure can keep an automotive repair shop competitive in the industry and help the company. Customer support job (reduced) so that they can see clearly the service provided by the car repair shop and for them to be happy, repair work should be better if the mechanics or technicians are highly qualified in doing their work to be paid equally and spare parts costs would be of high quality at low cost, these are the cost structure chosen by the researcher. Affordability is one of the main factors deciding the company's performance and low cost.

Activity 2. Identify which among the Key Resources and Key Activities that you as an owner cannot comply without the help of Key Partners

Car repair shop customers are notoriously skeptical, so you have to build trust with them. As an owner of a business specifically for a Car repair shop they need partners who will help them to create alliances to optimize their business models, reduce risk, or acquire resources. It describes the network of suppliers and partners that makes the business model work. A car repair shop key resources is the Repair men/technicians, engineers, support personnel, Customer service, Warehouse staff, Bays and equipment and key activities are Maintenance of cars, Spare part logistics, Time reservation and quoting, Installment management, after services are the things that they cannot comply without the help of the key partners; Automotive companies/ Spare part supplies, Investors and car engineering control (such as key programming) without those partners, they cannot do the work they cannot stand alone because those resources and activities needs to be done by the help or use of the key partners or somehow they are the resources of the two.

Activity 3. Now that you already have Key Partner/s, discuss how they can help. What programs do they offer that is relevant for the success of your business?

The key partners is one of the significant component of the business model which has a big role for the company. Somehow, they help the business to work and grow. And without proper knowledge of your business key partners, there will be a tendency of misleading your business and will turn to bankruptcy. Those key partners also can help and share strategies for the improvement of the car repair shop. Automotive companies/ Spare part supplies, Investors and car engineering control (such as key programming) are the key partners that the researcher have chosen. You raising the inherent risk that comes with running your own business if you have a successful relationship with a main partner. You also guarantee supply to your company, rather than being reliant on suppliers that are not key partners’ ad who will not give your business priority over other. Automotive companies can help your car repair shop to grow and can easily get spare part supplies, those investors are the one who can give the shop enough capital for them to start to build their repair shop and for them to continue to provide the spare parts supplies also IT company for all technological actions is a good partners to be with as an Car repair shop. Technological advances in a car repair shop continue as competition necessitates improvements in many areas. Car engineering controls they are the one who design, develop, test, and supervise the manufacturing of electrical equipment. The programs that they offer that is relevant to the business of a car repair shop success is the Business Environment (BE) Help create an enabling environment for the establishment, development and sustainability of MSMEs. Access to Finance (A2F) Help increase MSMEs’ access to financial products, services, and support programs. Access to Markets (A2M) Help increase MSMEs access to domestic and international markets. Productivity and Efficiency (P&E) it helps increase the level of productivity and efficiency of MSMEs. And also the SME Roving Academy it is a management training program for would-be entrepreneurs, SME owners, and managers of micro and small to medium-sized business. This initiative is meant to provide a continuous learning program for entrepreneurs to help them better set up and

set up their operations and improve their competitiveness, thereby facilitating easier access to domestic and international markets.

Activity 4. Based on the ideas gathered (about the programs and policies), come up with a program of your own and present policies on how the program should be implemented.

A car repair shop is not that widely acknowledge in the business world but it gives convenient to anybody who wants to have check their vehicles. So, I come up with a program named “Teach Me Tech Me”. It is a program where those business in lined with technologies or something that deal with car repair shops should be train by those people with broad knowledge about that. They will be guided and trained on how to improved their skills and be an effective on how to run their business.

The policies on how the program should be implemented are;

•

They should be part in the SMEs business

•

Has a business permit

•

There is an existing shop (for those who will join the program)

•

There’s a basic knowledge about car repair shops...