Chapter 4 - oefeningen van toeristische software PDF

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Chapter 4

Mandatory PNR elements

4.1 Review Questions 1. The following questions are based on the Amadeus availability display.

(a) What entry books three seats in business class (’J’) on the British Airways (BA) nonstop flight from London, Heathrow to Nairobi? SS3J1 (b) What entry book two seats in "Q" class on the connection? SS2Q4 (c) How do you book one seat in ’V’ class on the first leg and one seat in ’T’ class on the second leg? SS1VT4 2. The following questions are based on the Amadeus flight sell response.

(a) What does the status code ’HK’ indicate? The reservation is confirmed by the airline (b) What does the number ’1’ after the code ’HK’ mean? One seat 19

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3. You’ve just booked a flight to Paris for you clients.

On what date will they arrive in Paris (CDG)? January 30 4. Assume that you have just started to build a PNR for your client, Mrs. Bernadette Svensen, and her 8-year-old daughter, Rhonda (birthday January 1). After the flights are booked, the next step is to add the name elements. (a) How would you add the passenger names? NM2SVENSEN/BERNADETTE MRS/RHONDA MISS(CHD/01JAN

)

(b) If Rhonda were an infant (1 year old), how would you enter the two names? NM1SVENSEN/BERNADETTE MRS(INF/RHONDA/01JAN

)

5. What entries add the names Ms. Ros Needham and Mr. Joseph Mimnagh to the name field of a PNR? Whose name would appear first in the name field an why? NM1NEEDHAM/ROS MS NM1MIMNAGH/JOSEPH MR Joseph’s will appear first. Names will be listed alphabetically by last name 6. What entry adds the business number in New York (JFK) of 212 275-2282, extension 333 to a PNR? APJFK 212 275-2282X333-B or APB-JFK 212 275-2282X333 7. What entry adds the e-mail address [email protected] to a PNR? [email protected] 8. The following questions are based on the partial Amadeus PNR.

(a) What entry adds the agency telephone number 415 469-1244 in San Francisco (SFO) for Amadeus Travel? APSFO 415 469-1244-AMADEUS TRAVEL-A or APA-SFO 415 469-1244-AMADEUS TRAVEL (b) Ms. Perkins would like her home phone number (415 676-9800) listed as the passenger contact. Because there are two passengers in the PNR, her phone number should reference her passenger number. What entry should be used? APSFO 415 676-9800-H/P2 or APH-SFO 415 676-9800/P2

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9. You’re going to issue tickets on May 15 for a trip you just booked. What entry adds this information to the PNR? TKTL15MAY 10. Your client, Mr. Wilkins, has just phone to book flights for a trip to Chicago departing this evening. What entry would you make to indicate immediate ticketing? TKOK 11. What is the purpose of a received-from element? The received-from element records who contacted you to make or change a reservation. 12. Ms Sarah Lowe has called to make a reservation for Mr. Nick Price. What is the received-from entry for this PNR? RFSARAH LOWE 13. You added all necessary elements to a PNR. (a) What is the final step in building a PNR? The final step in building a PNR is to end the transaction. (b) What are the two entries used to do this? ET ER (c) What is the difference between these two entries? ET ends the transaction, storing the PNR in the database and clearing the work area. ER ends the transaction, stores the PNR, and then retrieves it back into the work area. 14. The following question is based on the partial Amadeus PNR.

What is ’GQBAAW’? This is the Amadeus record locator, an unique identifier for the PNR in the Amadeus database.

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15. The following two questions are based on the Amadeus availability display.

(a) A zero following a class of service code means the class is sold out. What other character would indicate a sold out class of service? L (b) What entry will waitlist two seats in ’H’ class on Air Canada’s (AC) 14:00 departure? SS2H2/PE 16. The following questions are based on the partial Amadeus PNR.

(a) What does the status code ’HL’ mean. Holding Listed – The requested seats have been entered onto the waitinglist. (b) What will it become if the booking clears the waitlist? HK 17. Your client is flying to Detroit for a business meeting on March 16, but is unsure as to how long the meeting will run. He’d like an open return ticket for March 17 so he can pick up any flight that day. What entry will book an open ’Y’ class ticket on on US Airways (US) for travel from Detroit (DTW) to Minneapolis (MSP) on March 17? SOUSY17MARDTWMSP 18. This itinerary has two flight segments. The first is for travel from Auckland, New Zealand (AKL) to San Francisco, California (SFO). The second is a return segment from Los Angeles, California (LAX) back to Auckland.

(a) What is wrong with this itinerary? The itinerary needs an ARNK segment between the two flights because the arrival city of the first flight is different from the departure city of the second flight. (b) What entry will fix it? SIARNK

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4.2 Exercise Questions 1. Mr. and Mrs. Nikiforus would like to travel from San Francisco, California to Athens, Greece two weeks from Monday for a two-week stay. Book flights for them in ’Q’ class on Air France. the prefer to fly out in the mid-afternoon and return in the early morning. (a) What flights did you book for travel to Athens? Air France flight 83 and flight 1832 (AN

SFOATH1500 → MD → SS2Q1)

(b) What are the return flights? Air France flight 2333 and flight 84 (ACR

0600 → MD → SS2Q1)

(c) How many segments did you book? Four (d) What is the status code for these flights? HK (e) Ignore the flights you booked. 2. Mr. and Mrs. Willowby and their two children would like to fly from Toronto, Ontario (YYZ) to Victoria, British Columbia (YYJ). They prefer to travel in business (’J’) class. Book flights for the Willowbys for travel to Victoria two weeks from Tuesday, returning two weeks later, with connections in Vancouver on the outbound and Calgary on the return. When ’J’ class is not available, book ’Y’ class. They would like to fly out around 10:00 and return around 15:00, both times on Air Canada. (a) What airline and flight numbers did you book for the Willowbys on the flight out? Air Canada flight 181 and flight 8067 (AN

YYZYYJ1000 → MD → MD → SS4JY1)

(b) What airline and flight numbers did you book for the Willowbys on the return? Air Canada flight 8556 and flight 134 (ACR

1500 → SS4YJ1)

(c) Which segments had to be booked in ’Y’ class? segments 2 and 3 (d) Ignore the flights booked.

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3. Add the necessary name and contact elements to a PNR. (a) Make the entry to add the names Mrs. Emily Buyers and Miss Abby Buyers (age 1, birthday January 1) to a PNR. What entry did you use? NM1BUYERS/EMILY MRS(INF/ABBY/01JAN

)

(b) Add the agency telephone number 02 213 61 10 in Brussels (BRU) for Erasmus Travel. What entry did you use? APBRU 02 213 61 10-ERASMUS TRAVEL-A or APA-BRU 02 213 61 10-ERASMUS TRAVEL (c) Add Mrs. Buyers’ business number, 03 111 22 44, extension 222. in Antwerp (ANR) What entry did you use? APANR 03 111 22 44X222-B/P1 or APB-ANR 03 111 22 44X222/P1 (The passenger association is not mandatory since the other passenger isn’t an adult) (d) Now add the e-mail address [email protected]. What entry did you use? [email protected] (e) Ignore this partial PNR. 4. Your client wants to travel to France. (a) Make the entry to book one ’C’ class seat on Air France flight 2281 from London, Heathrow to Paris, Charles de Gaulle two weeks from Tuesday. SS1C3 (AN

LHRCDG)

(b) For the return, enter an open segment on Air France in ’C’ class from Nice to London, Heathrow. Use the date two weeks after the initial departure. SOAFC

NCELHR

(c) What entry should you make to maintain the segment continuity? SIARNK (d) Write down what the second and third segments look like. Segment 2: ARNK Segement 3: AFOPEN C

2 NCELHR

(e) Ignore the itinerary you booked.

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5. Make the entry to display availability for this Friday, for travel from Auckland to Los Angeles at 21:30. If today is Friday, display availability for today. (a) What classes of service are sold out on NZ flight 2? ’M’ and ’K’ class (AN

AKLLAX2130)

(b) Just for practice, try booking one seat in a sold-out class of service. What is the response? CLASS NOT AVAILABLE (SS1K4) (c) Waitlist one seat in ’K’ class. What entry did you make? SS1K4/PE (d) What is the status code of this waitlisted segment? HL (e) Ignore the flight you waitlisted.

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4.3 Practice 1. Ms. Sarah Hansen of London, England has called to make arrangements for her upcoming business trip to Vancouver, Canada. She wishes to depart from London, Heathrow to Vancouver two weeks from Saturday and return eight days later. Her seats should be booked on British Airways’ earliest direct flight in ’D’ class. Ms Hansen’s home phone number is 171 631 0967. Your London based travel agengy (Amadeus Travel) number is 171 930 1173. The fare rule states that the ticket must be issued one week prior to departure; enter a ticketing element showing this date. (a) Build this PNR and then, when you have all five mandatory fields, use the ’ER’ entry to end and retrieve the PNR to see what it looks like after end transaction.

> > > > > > > > > >

AN29MARLHRYVR SS1D5 ACR8 SS1D5 NM1HANSEN/SARAH MS APLHR 171 930 1173-A APLHR 171 631 0967-H TKTL22MAR RFSARAH ER

(b) What is the record locator for this PNR? 1NLH1M (c) Ignore the redisplayed PNR.

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2. Mr Ross Hanig has come into your Sydney travel agency (Amadeus Travel). He’s just found out that he will be able to join three of his friends a week from Saturday for a trip to New York. His friends already have reservations aboard the following flight.: • United Airlines flight 870, a week from Saturday, Sydney to New York, Kennedy airport. • United Airlines flight 863, ten days later, New York, Kennedy airport to Sydney Book Mr Hanig ’Y’ class seats on the same flights. Your agency phone number is 02 5657 8822. Mr Hanig would like to be contacted via the email address [email protected]. He will pick up the tickets six days before departure. (a) Build this PNR.

> > > > > > > > > >

AN22MARSYDJFK SS1Y1 ACR10 SS1Y1 NM1HANIG/ROSS MR APSYD 02 5657 8822-AMADEUS TRAVEL-A [email protected] TKTL18MAR RFROSS ER

(b) The ’CHG’ equipment code means the flight makes a stop en-route where the passengers will change planes. Where does each flight stop and what are the equipment codes for the aircraft used on each flight? UA 870 stops in SFO, uses 744 and 757. UA 863 stops in SFO, uses 757 and 744 (DO2, DO3) (c) On what day-of-the-week and date will Mr. Hanig return to Sydney? On Thursday April 3, two weekdays after his flight departs from JFK. (d) What record locator was assigned to the PNR? 1NLH1O (e) Ignore the PNR.

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3. Alice and Paul Rogers would like to travel from San Francisco, California to Singapore for a short vacation. They would like to fly on Singapore Airlines. Mrs. Rogers tells you that they wish to fly into Singapore one week from Friday, leaving around 13:00. They would like to return one week later around 09:00. They prefer direct flights. To qualify for the lowest fare, the flights should be booked in ’B’ class and the tickets must be issued tomorrow. Their home telephone number is 415 243 1212 and Alice’s business number is 415 244 7070. The agency (Amadeus Travel) number is 415 222 1092. Both travel agency and clients are located in San Francisco. (a) Build this PNR.

> > > > > > > > > > > >

AN21MARSFOSIN1300 SS2B1 ACR7 AC0900 SS2B1 AN2ROGERS/PAUL MR/ALICE MRS APSFO 415 222 1092-AMADEUS TRAVEL-A APSFO 415 243 1212-H APSFO 415 244 7070-B/P2 TKTL10MAR RFMRS ER

(b) Does Singapore Airlines have nonstop service from San Francisco to Singapore? No (c) Where do the flights that you booked stop? Incheon International, Seoul, South Korea (’ICN’) (DO3 → DO4) (d) What’s the PNR’s record locator? 1NLH1Q (e) Ignore the PNR.

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4. You have just won grand prize in the Vacation-of-a-Lifetime contest! You and a friend get to travel first class to any destination in the world. Build a PNR for yourself and one friend, for travel any time next month for a three-week stay, from your nearest airport to the destination of you choice. Use you own telephone number as the agency number. Set up ticket for a week from today. (a) Where are you flying?

(b) Is there direct service from you home airport?

(c) What flights did you book for yourself?

(d) What is the airline and class of service code?

(e) End the PNR to make sure you receive the correct end-transaction response and not an error message. If you receive an error message, fix the problem and try ending the PNR again. Due to the very nature of this exercise every student’s PNR will be different. You can make a print of your PNR and email the printout to the teacher. Please make sure that you email address is set up in the VIASINC software. Use the ’WRA/RT’ entry to print the current PNR. You’ll receive an email containing your PNR. You can forward this email to ’[email protected]’.

Chapter 4. Mandatory PNR elements...