CUSTOMERS SATISFACTION ON JOLLIBEE's SERVICES DOCX

Title	CUSTOMERS SATISFACTION ON JOLLIBEE's SERVICES
Author	Emmanuel Apatan
Pages	6
File Size	14.7 KB
File Type	DOCX
Total Downloads	296
Total Views	331

Summary

CUSTOMERS SATISFACTION ON JOLLIBEE’s SERVICES The behavior of the crew are resistant where they want them right and they do not mind their customers, most of the crew did not work out so well that is why sometimes misunderstanding occurs. And there are some instances that if the customers get angry ...

Description

CUSTOMERS SATISFACTION ON JOLLIBEE's SERVICES The behavior of the crew are resistant where they want them right and they do not mind their customers, most of the crew did not work out so well that is why sometimes misunderstanding occurs. And there are some instances that if the customers get angry some of the crews will also be angry and it shows disrespect since we all know that customers are always right. Satisfied the customers are with the service and the accommodation facilities. How the crews entertain their customers well. Customers will be the company's priority to make a long-term relationship giving them a good service will surely make them happy. Crew's must have joy in their heart, passion in their work to let their customers happy and enjoy in terms of the things that they are doing. Their main goal is to satisfy their customers, but it's not just to satisfy their customers but also to build a good relationship with them. The point of this study is to know if people are satisfied in the services given by Jollibee crews, the different opinions of customers about the services of Jollibee, and to make a long term relationship with the customers and to earn their trust and loyalty. Making a happy atmosphere will be a good start to let their customer be satisfied in their services offered. Reason's for conducting this study is to make sure that their communications with us/customers will not be harsh so that some of the customers will not encounter misunderstandings between the Jollibee crews. And also to know the company customers' level of satisfaction and how satisfied the customers are with the service and the accommodation facilities....