Exam 2 Study Guide PDF

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Study guide for exam 2...

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Exam 2 Study Guide As always, remember that ANYTHING covered in lecture or assigned readings is fair game for the exam, even if it is not listed on this study guide. Chapter 5: Nonverbal Messages  Principles of Nonverbal Communication o Interact with Verbal Messages o Help manage Impressions o Help form relationship o Structure conversation o Can Influence and Deceive o Crucial for Expressing Emotion  Channels of Nonverbal Communication  Nonverbal Communication Competence  Key Terms o Adaptors o Affect displays o Cultural display rules o Duchenne smile o Emblems o Expectancy Violations Theory o Eye avoidance o Illustrators o Immediacy o Intimate distance o Kinesics o Paralanguage o Protection theory o Proxemics o Regulators o Social distance o Temporal communication o Touch avoidance Chapter 6: Listening in Interpersonal Communication  The Process of Listening  Listening Barriers  Styles of Effective Listening  Culture, Gender, and Listening  Key Terms: o Active listening o Deception bias o Display rules o Empathic listening o Empathy o Evaluating o Listening

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Nonjudgmental listening Objective listening Receiving Remembering Responding Surface listening Truth bias Short-term listening Understanding

Chapter 7: Emotional Messages  Principles of Emotions and Emotional Messages  Obstacles to Communicating Emotions  Emotional Competence  Key Terms: o Anger o Blended communication o Cognitive Labeling Theory o Emotional appeals o Emotional blackmail o Emotional contagion o Gender display rules o Owning feelings o Primary Emotions o Strategic emotionality Chapter 8: Conversational Messages  Conversational Disclosure  Everyday Conversations o Small talk o Introductions o Excuses o Apologies o Compliments o Advising  Key Terms: o Advice o Backhanded compliment o Conversational maxims o Conversational turns o Cooperation o Excuses o Gossip o Manner maxim o Meta-advice o Quality maxim o Quantity maxim

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Relation maxim Self-disclosure Small talk Taboos...