Final Exam Study Guide - Summary Foundations Of Operations Management PDF

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Final Exam Study Guide for Foundations of Operations Management...

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Final Exam Study Guide BUSMGT 3130 Chapter 4: Strategic Capacity Management Capacity: The ability to hold, receive, store, absorb, process or transform inputs - Output measures: ‘units’ or resources exiting a process or system - Input measures: ‘units’ or resources that are put into or enter the process or system Measures of Capacity: Must be customized to fit specific situations - Restaurant: number of meals/day - Amusement Park: number of customers who visit/day - Delivery Company: number of packages delivered/hour - Customer Service Center: calls answered/hour - Auto Manufacturer: vehicles built/day - ALWAYS a unit of measure over some time period Improving Capacity: Be creative with what you have before investing capital - Increase Utilization - Increase up-time - Reduce changeovers and set-up times - Improve scheduling/sequencing - Improve Efficiency - Improve layout - Manage bottlenecks - Reduce or buffer variation - Increase labor productivity and flexibility - Increase Yield - Voice of the Customer (VoC) - Poka-Yoke - Increase process capability and control - Improve incoming materials quality - Long range: >1 year and strategic - Intermediate range: 6-18 months and flexible - Short range:...