Final project Bcom honours PDF

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UNOM Bcom honours final project...

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A COMPARATIVE STUDY OF POSTAL AND COURIER SERVICES Undergone at THE PROFESSIONAL COURIERS, CHENNAI Project submitted to the University Of Madras In partial fulfilment of the requirement for the degree of

B.Com (Honours) SUBMITTED BY: AJITH KUMAR P REG NO.: 321400001 SUBJECT CODE: BPH6Q

Under the guidance of MRS. D. SOWMYA Head & Assistant Professor, Dept. of B.com (Honours) Degree of Bachelor of Commerce (Honours)

DEPARTMENT OF B.COM (HONOURS) GURU NANAK COLLEGE (SHIFT – II) VELACHERY ROAD CHENNAI – 600042 ACADEMIC YEAR: 2016-2017

GURU NANAK COLLEGE (SHIFT – II) CHENNAI – 600042 DEPARTMENT OF B.COM (HONOURS)

CERTIFICATE

This project is prepared by Mr. AJITH KUMAR P under the guidance of MRS. D. SOWMYA, DEPARTMENT OF B.COM (HONOURS), GURU NANAK COLLEGE, CHENNAI – 600042 based on the project work undergone by the student in the Company. The External Examiner who has conducted the Viva – voce Examination for the award of marks as per the guidance laid down by the University of Madras has evaluated this report.

GUIDE

EXTERNAL EXAMINER

HEAD OF THE DEPARTMENT

DECLARATION I, Mr. AJITH KUMAR P hereby declare that the project work titled “A COMPARATIVE STUDY OF POSTAL AND COURIER SERVICES” undergone at “THE

PROFESSIONAL COURIERS, CHENNAI” is originally done by me, submitted to the University of Madras, in partial fulfilment of the requirements for the award of the degree of B.Com (Honours).

PLACE: CHENNAI

DATE :

SIGNATURE

ACKNOWLEDGEMENT I take this opportunity to record my sincere thanks to Dr. M. Selvaraj, Principal, Guru Nanak College who has always been a source of inspiration in all our endeavours. I am grateful to Dr. Gunita Arun Chandhok, Director, Guru Nanak College Shift-II for her constant support and valuable suggestions. I would like to offer my sincere gratitude to Mrs. D. Sowmya, Head of the Department and other faculty members of Department of B.Com Honours whose guidance, inspiration and encouragement has helped a lot. I express my heartfelt thanks to them. I would like to express my heartfelt thanks to Mrs, D. Sowmya, for guiding me throughout the process in successful completion of my project. I would like to express my sincere thanks to “THE PROFESSIONAL

COURIERS” for their cooperation and encouragement extended throughout the successful completion of the project. Last but not the least; I thank God for the blessings in completing my project successfully.

TABLE OF CONTENTS Content

S. No.

Page No.

1.

Background of the study

1-8

2.

About the company

9 - 12

3.

Review of literature

13 – 16

4.

Objectives of the study

17 – 18

5.

Research methodology

19 – 20

6.

Limitations of the study

21 – 22

7.

Conceptual framework

23 – 29

8.

Presentation, analysis and findings

30 - 60

9.

Conclusion

61 – 62

10.

References

63 – 65

11.

Annexure

66

List of Tables

S. No.

Table No.

Content

Page No.

1

Table 1

CUSTOMER QUERIES ADDRESSED PROPERLY IN POSTAL SERVICES

31

2

Table 2

POSTAL SERVICES PROVIDE CORRECT DELIVERY

32

3

Table 3

LOCATION IS EASY TO FIND FOR POST OFFICE

33

4

Table 4

THE POST PROVIDES WIDE RANGE OF PRODUCTS

34

5

Table 5

COST IN POSTAL SERVICES IS REASONABLE

35

6

Table 6

I REFER MY FRIENDS OR RELATIVES TO OPT FOR POSTAL SERVICES

36

7

Table 7

OVERALL SATISFACTION OF POSTAL SERVICES

37

8

Table 8

CUSTOMER QUERIES ADDRESSED PROPERLY IN COURIER SERVICES

38

9

Table 9

COURIER SERVICES PROVIDE PROMPT DELIVERY

39

10

Table 10

THE COURIER PROVIDES WIDE RANGE OF PRODUCTS

40

11

Table 11

LOCATION IS EASY TO FIND FOR COURIER OFFICE

41

12

Table 12

COST IN COURIER SERVICES IS REASONABLE

42

13

Table 13

I REFER MY FRIENDS OR RELATIVES TO OPT FOR COURIER SERVICES

43

14

Table 14

OVERALL SATISFACTION OF COURIER SERVICES

44

15

Table 15

USAGE FOR LETTERS OR DOCUMENTS

45

16

Table 16

MODE OF SERVICE CHOSEN BY YOU

46

17

Table 17

PURPOSE OF MAILING SERVICE

47

18

Table 18

CHEAPER SERVICE

48

19

Table 19

BETTER SERVICE

49

20

Table 20

SAFEST MODE OF SERVICE

50

21

Table 21

SERVICES USED FREQUENTLY – GENERAL

51

22

Table 22

SERVICES USED FREQUENTLY IN POSTAL SERVICES

52

23

Table 23

VISIT OF POST OFFICE

53

24

Table 24

VISIT OF COURIER OFFICE

54

25

Table 25

EASY FOR BULK BOOKING IN POSTAL

55

26

Table 26

EASY FOR BULK BOOKING IN COURIER

56

27

Table 27

SPEED POST IN POSTAL SERVICES USEFUL TO YOU

57

28

Table 28

SPECIAL BOOKINGS OF COURIER USEFUL TO YOU

58

29

Table 29

COURIER IS USEFUL FOR INTERNATIONAL SERVICES

59

30

Table 30

COURIER IS USEFUL FOR PARCEL AND PACKAGES

60

List of Diagrams

S. No.

Diagram No.

Content

Page No.

1

Diagram 1

CUSTOMER QUERIES ADDRESSED PROPERLY IN POSTAL SERVICES

31

2

Diagram 2

POSTAL SERVICES PROVIDE CORRECT DELIVERY

32

3

Diagram 3

LOCATION IS EASY TO FIND FOR POST OFFICE

33

4

Diagram 4

THE POST PROVIDES WIDE RANGE OF PRODUCTS

34

5

Diagram 5

COST IN POSTAL SERVICES IS REASONABLE

35

6

Diagram 6

I REFER MY FRIENDS OR RELATIVES TO OPT FOR POSTAL SERVICES

36

7

Diagram 7

OVERALL SATISFACTION OF POSTAL SERVICES

37

8

Diagram 8

CUSTOMER QUERIES ADDRESSED PROPERLY IN COURIER SERVICES

38

9

Diagram 9

COURIER SERVICES PROVIDE PROMPT DELIVERY

39

10

Diagram 10

THE COURIER PROVIDES WIDE RANGE OF PRODUCTS

40

11

Diagram 11

LOCATION IS EASY TO FIND FOR COURIER OFFICE

41

12

Diagram 12

COST IN COURIER SERVICES IS REASONABLE

42

13

Diagram 13

I REFER MY FRIENDS OR RELATIVES TO OPT FOR COURIER SERVICES

43

14

Diagram 14

OVERALL SATISFACTION OF COURIER SERVICES

44

15

Diagram 15

USAGE FOR LETTERS OR DOCUMENTS

45

16

Diagram 16

MODE OF SERVICE CHOSEN BY YOU

46

17

Diagram 17

PURPOSE OF MAILING SERVICE

47

18

Diagram 18

CHEAPER SERVICE

48

19

Diagram 19

BETTER SERVICE

49

20

Diagram 20

SAFEST MODE OF SERVICE

50

21

Diagram 21

SERVICES USED FREQUENTLY – GENERAL

51

22

Diagram 22

SERVICES USED FREQUENTLY IN POSTAL SERVICES

52

23

Diagram 23

VISIT OF POST OFFICE

53

24

Diagram 24

VISIT OF COURIER OFFICE

54

25

Diagram 25

EASY FOR BULK BOOKING IN POSTAL

55

26

Diagram 26

EASY FOR BULK BOOKING IN COURIER

56

27

Diagram 27

SPEED POST IN POSTAL SERVICES USEFUL TO YOU

57

28

Diagram 28

SPECIAL BOOKINGS OF COURIER USEFUL TO YOU

58

29

Diagram 29

COURIER IS USEFUL FOR INTERNATIONAL SERVICES

59

30

Diagram 30

COURIER IS USEFUL FOR PARCEL AND PACKAGES

60

BACKGROUND OF THE STUDY

1

BACKGROUND OF THE STUDY: 1. POSTAL SERVICES • MEANING • HISTORY • ADVANTAGES • DISADVANTAGES • TYPES

2. COURIER SERVICES • MEANING • HISTORY • ADVANTAGES • DISADVANTAGES

3. DIFFERENCE

BETWEEN

SERVICES

2

POSTAL

AND

COURIER

POSTAL SERVICES

MEANING The mail or post is a system for physically transporting documents and other small packages; or, the postcards, letters, and parcels themselves. A postal service can be private or public, though many governments place restrictions on private systems. Since the mid-19th century national postal systems have generally been established as government monopolies with a fee on the article prepaid. Proof of payment is often in the form of adhesive postage stamps, but postage meters are also used for bulk mailing. Modern private postal systems are typically distinguished from national postal agencies by the names "courier" or "delivery service".

HISTORY The economic growth and political stability under the Mauryan empire (322–185 BC) saw the development of impressive civil infrastructure in ancient India. The Mauryans developed early Indian mail service as well as public wells, rest houses, and other facilities for the common public. Common chariots called Dagana were sometimes used as mail chariots in ancient India. In South India, the Wodeyar dynasty (1399—1947) of the Kingdom of Mysore used mail service for espionage purposes thereby acquiring knowledge related to matters that took place at great distances.

3

ADVANTAGES •

Strong Network & Infrastructure

•

Cost Effective

•

Security / Safety with respect to deposits

•

Efficient Manpower

•

Vast business experience

•

Established redressal machinery

•

Technological Advancement

•

Growing number of International transactions

DISADVANTAGES •

Unchanged working culture

•

Lack of feedback in communication process

•

No Job Rotation

•

Job Stress among employees

•

Increased rate of Customer Dissatisfaction

•

Increasing market share of competitors

•

Internet Penetration TYPES

•

Mail services

•

Premium products

•

Financial services

•

Retail services

4

COURIER SERVICES MEANING A Courier company is one which delivers messages, packages and mail and is known for their speed, security, tracking service and specialization.” A courier service was developed to offer a faster and more secure alternative to the usual mail service that had been the only delivery service for so long. Traditional mail services are known for having slow delivery times and can incur expenses if items are large or heavy; couriers seemed to be the perfect alternative and despite it being slightly more expensive than normal postage it is beneficial for certain deliveries. Courier services became increasingly popular with the arrival of Internet shopping. Being able to order large and multiple items from online sellers required specialist delivery services that would enable customers to not only receive their items but also enable online sellers to offer things such as next day delivery. Something that is only possible with a courier service.

HISTORY In ancient history, runners, homing pigeons and riders on horseback used to deliver timely messages. Before the introduction of mechanized courier services, foot messengers physically ran miles to their destinations. In the Middle Ages, royal courts maintained their own messengers who were paid little more than common labourers.

5

ADVANTAGES •

Fast means of communication.

•

Helps national and international communication.

•

Used to send all items except gold and jewellery.

•

They give safe and timely delivery of goods.

•

They collect items from senders and delivery it to the receivers.

•

They use railways, roadways and airways.

•

Some couriers also use telephone, telex and fax services. DISADVANTAGES •

Impractical for many organizations

•

Cost

•

Support

•

Maintenance

•

Verification of the best locations TYPES

▪

Delivery of large and heavy items

▪

Safely and Securely transported

▪

Signature required delivery for important items

▪

Worldwide delivery

▪

Next day delivery

▪

Fast track delivery

▪

Ability to track your delivery

6

DIFFERENCE BETWEEN POSTAL AND COURIER SERVICES

MEANING: Courier: Courier is a type of faster postal service. Regular Mail: Regular mail is the normal postal service that takes more time.

PICKUP SERVICE: Courier: Courier services offer pick up facilities where they come and take the package that you want to mail from your home. Regular Mail: Regular mail does not offer pick up services.

COST: Courier: Courier costs are slightly higher. Regular Mail: Regular mail cost is slightly lower.

DELIVERY OPTIONS: Courier: Courier offers a number of delivery options such as holding the package for some time if you want to, telling even the exact time of delivery, etc. Regular Mail: Regular mail only comes with standard delivery options such as telling the day of delivering the package, etc.

7

RELIABILITY: Courier: Reliability is high in courier services. Regular Mail: Reliability of regular mail is lower than courier as sometimes items get lost during the postal process.

COMPETITION: Courier: Courier services have a competition among themselves as they offer similar facilities. Regular Mail: Regular mail does not have a competition.

8

ABOUT THE COMPANY:

With the rapid strides in technology and telecommunication, the world has shrunk to such an extent that what was unheard of or incommunicado has become possible. However technological advancements without effective backing ends, infrastructure, leave a wide gap in effective communication. Incepted in the year 1987 with a sole mission of catering effective written messages, documents and cargo "The Professional Couriers” (TPC) have reached the pinnacle of being a truly professional courier company, having today the infrastructure for bulk cargo both nationally and internationally, with a strong work force and a network of offices spread globally. TPC have come a long way in providing total solutions for a broad spectrum from individuals to leading Public Sector Undertakings, Government Bodies, Corporates, MNCs, Educational and Financial Institutions. The real attribute to the success of TPC is its willingness to upgrade the systems with changing times and also to incorporate fresh and innovative ideas to make its presence felt. At Professional couriers, the sophisticated Hub-and-spoke system with ware housing and storage facilities, modern communication network and large fleet of transportation vehicles backed by dedicated team of professionals truly proves that their claim “We care…. for your valuables” is the quintessence of their business philosophy.

9

The beginning: 1986 - A year of glory for the Directors of this company because it was the year in which they were united and ventured in to Courier Business.

The Professional Couriers (TPC) was incorporated on 1st November 1987. The founders were young, qualified and could have sought employment anywhere. But they were made of different stuff. They decided that they should build their own fortunes with their own hand and had visions of creating an organization, which could provide employment to thousands of youngsters, like them but perhaps with lesser chances of being winners in the rat race. This is a daring venture indeed, but they jumped headlong into it. Thus, was born TPC with a purpose.

The Octo Professionals: The eight Directors of this company had a high ideology of excellence in service and employment creation for the young and ambitious, thus a company was born with an ideology of Rural Employment & Rural Empowerment. In its infant stages TPC was nurtured with tender care by them. This involved a great sacrifice choosing a road full of obstacles while one with clear passage, routine though was gaping at them, tempting them to take. Those were also the days when the concept of courier was pretty vague. Therefore, they had to pioneer a path for their organization - TPC and impart to it a culture of its own with an accent on ethics and excellence.

10

TPC gives employment to thousands of people. It has turned hundreds of ambitious aspiring youngsters to be the proud Managers of an elite company. Much more, it is today a Courier organization which is being looked upon by the others as a role model of what a courier should be.

Today TPC in India has 20 Regional Offices, over 2485 Offices, over 5000 Collection Centers and easily well over 25,000 destinations, where delivery is possible, by far, the biggest Courier Network in India. Its organization paved the way for a reliable and an economically affordable express courier service which was considered a luxury in India prior to its incorporation. “

11

In its ambition to grow from strength to strength, it has launched in 1999, its International Subsidiary Company M/s The Professional International Couriers Pvt. Ltd. and had opened its International Hub Operations at Chennai, Delhi, Kolkata & Mumbai. Its B...