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1.2.(p.6)Whatisanycomputer-basedtoolthatpeopleusetoworkwithinformationandsupporttheinformationandinformation-processingneedsofanorganization? A.Informationsystems B.Managementinformationsystems C.Technology'sroleinbusiness D.Technology'simpactonbusiness 2.(p.7)Whatisthefunctionthatplansfor,develops,implements,andmaintainsIThardware,software,andapplicationsthatpeopleusetosupportthegoalsofanorganization? A.Informationtechnology B.Managementinformationsystems C.Technology'sroleinbusiness D.Technology'simpactonbusiness 3.(p.5)WhatcanITenableanorganizationtoaccomplish? A.Reducecosts B.Improveproductivity C.Generategrowth D.Alloftheabove 4.(p.8)Whichofthefollowingrepresentstheorderofpriorityforthethreeprimaryorganizationalkeyresources? A.Informationsystems,People,Processes B.People,Processes,Informationsystems C.Informationsystems,Processes,People D.People,processes,profit

5.(p.6)Whichofthefollowingstatementsistrue? A.ISequalsbusinesssuccess B.ISequalsbusinessinnovation C.ISrepresentsbusinesssuccessandinnovation D.ISenablesbusinesssuccessandinnovation

6.(p.7)Whatisdatathathasbeenconvertedintomeaningfulandusefulcontext? A.Information B.Knowledge C.Informationsystems D.Alloftheabove 7.(p.7)Whichofthefollowingisconsideredinformation? A.Quantitysold B.Datesold C.Bestsellingitembymonth D.Alloftheabove

8.(p.9)Whichinformationcultureallowsemployeesacrossdepartmentstouseinformation(especiallyaboutproblemsandfailures)toimproveperformance? A.Information-functionalculture B.Information-sharingculture C.Information-inquiringculture D.Information-discoveryculture 9.(p.13)Whatisacompetitiveadvantage?

A.Aproductthatanorganization'scustomersplacealesservalueonthansimilarofferingsfromacompetitor B.Aproductorservicethatanorganization'scustomersvaluemorehighlythansimilarofferingsfromasupplier C.Aservicethatanorganization'scustomersplacealesservalueonthansimilarofferingsfromasupplier D.Aproductorservicethatanorganization'scustomersplaceagreatervalueonthansimilarofferingsfromacompetitor 10.(p.14)Allofthefollowingarecommontoolsusedinindustrytoanalyzeanddevelopcompetitiveadvantages,except: A.FiveForcesModel B.ThreeGenericStrategies C.Competitiveanalysismodel D.Valuechainanalysis 11.(p.15)Whatisabusiness-to-businessmarketplace? A.AnInternet-basedservicethatbringstogethermanybuyers B.Apersonalbusinessthatbringstogethermanysellers C.AnInternet-basedservicethatbringstogethermanybuyersandsellers D.Apersonalbusinessthatbringstogethermanybuyersandsellers 12.(p.15)Whatisabusiness-to-business(B2B)marketplaceinwhichasinglebuyerpostsitsneedsandthenopensthebiddingtoanysupplierwhowouldcaretobid? A.Reverseauction B.Privateexchange C.Privateauction D.Reverseexchange 13.(p.15)Whichofthefollowingisanexampleofthewaythatinformationtechnologycanreducesupplierpowerforanorganization? A.Switchingcosts B.Reverseauction C.Entrybarrier D.Loyaltyprogram 14.(p.16)Whatisanentrybarrier? A.Aproductfeaturethatcustomershavecometoexpectfromorganizationsinaparticularindustryandmustbeofferedbyanenteringorganizationtocompeteandsurvive B.Aservicefeaturethatcustomershavecometoexpectfromorganizationsinaparticularindustryandmustbeofferedbyanenteringorganizationtocompeteandsurvive C.Aproductorservicefeaturethatcustomershavecometoexpectfromorganizationsinaparticularindustryandmustbeofferedbyanenteringorganizationtocompeteand survive D.Aproductorservicefeaturethatcustomersnolongerexpectfromorganizationsinaparticularindustryanddonotneedtobeofferedbyanenteringorganizationtocompeteand survive 15.(p.18-19)Whichpartofthevaluechainacquiresrawmaterialsandmanufactures,delivers,markets,sells,andprovidesafter-salesservices? A.Primaryvalueactivities B.Secondaryvalueactivities C.Supportvalueactivities D.Noneoftheabove

16.(p.18-19)Whichofthefollowingsupportstheprimaryvalueactivitiesinthevaluechain? A.Primaryvalueactivities B.Secondaryvalueactivities C.Supportvalueactivities D.Noneoftheabove 17.(p.20)Informationsystemsareimplementedtosupportacompany'scompetitivebusiness______________________. A.Marketshare B.Technology

C.Profitability D.Strategy 18.(p.14)TheFiveForcesModel,thethreegenericstrategies,andvaluechainanalysisareallmethodsbywhichorganizationscanassesstheir_________________________. A.Marketshare B.Informationsystems C.Profitability D.Competitiveadvantage 19.(p.29)WhatistheprimaryreasonforgrowthofDecision-MakingInformationSystems? A.Peopleneedtoanalyzelargeamountsofinformation B.Peoplemustmakedecisionsquickly C.Peoplemustapplysophisticatedanalysistechniques,suchasmodelingandforecastingtomakegooddecisions D.Peoplemustprotectthecorporateassetoforganizationalinformation E.Alloftheabove 20.(p.30)Whichofthefollowingrepresentsatop-downstructurefordecision-makinginatypicalorganization? A.Operational,Managerial,andStrategic B.Managerial,Operational,andStrategic C.Strategic,Operational,andManagerial D.Strategic,Managerial,andOperational 21.(p.35)Whereisthedatastoredthatisoftenusedtosourcethedataandinformationcontainedindecisionsupportandexecutiveinformationsystems? A.Transactionprocessingsystems B.AIsystems C.Expertsystems D.CRMsystem 22.(p.39)Whichsystemisusedforday-to-daybusinessoperationaldecisions? A.TransactionalProcessingSystem(TPS) B.DecisionSupportSystem(DSS) C.ExecutiveInformationSystem(EIS) D.Noneoftheabove

23.(p.39)TheExecutiveInformationSystemanalyzesinformationtohelpexecutivesinmaking_____businessdecisions. A.Operational B.Managerial C.Strategic D.Noneoftheabove 24.(p.48)Whatisagraphicdescriptionofaprocess,showingthesequenceofprocesstasks,whichisdevelopedforaspecificpurposeandfromaselectedviewpoint? A.Informationprocessmodel B.Leadershipprocessmodel C.Businessprocessmodel D.Graphicprocessmodel 25.(p.49)Whatrepresentsthecurrentstateoftheoperationthathasbeenmapped,withoutanyspecificimprovementsorchangestoexistingprocesses. A.As-Isprocessmodels B.To-Beprocessmodels C.Pastprocessmodels

D.Futureprocessmodels 26.(p.44)Whatisabusinessprocess? A.Theanalysisandredesignofworkflowwithinandbetweenenterprises B.Astandardizedsetofactivitiesthataccomplishasspecifictask,suchasprocessingacustomer'sorder C.IntegratesalldepartmentsandfunctionsthroughoutanorganizationintoasingleTIsystemsothatemployeescanmakedecisionsbyviewingenterprisewideinformationonall businessoperations D.Noneoftheabove 27.(p.46)Whatisbusinessprocessreengineering? A.Theanalysisandredesignofworkflowwithinandbetweenenterprises B.Astandardizedsetofactivitiesthataccomplishasspecifictask,suchasprocessingacustomer'sorder C.IntegratesalldepartmentsandfunctionsthroughoutanorganizationintoasingleTIsystemsothatemployeescanmakedecisionsbyviewingenterprisewideinformationonall businessoperations D.Noneoftheabove 28.(p.46)Whatisthepurposeofbusinessprocessreengineering? A.Tomakeallbusinessprocessesbest-in-class B.Tomakeallemployeesbest-in-class C.Tomakeallbusinesspartnersbest-in-class D.Alloftheabove 29.(p.35-36)WhichofthefollowingisaquantitativemodeltypicallyusedbyaDSS? A.Sensitivityanalysis B.What-ifanalysis C.Goal-seekinganalysis D.Alloftheabove 30.(p.36)Whatfindstheinputsnecessarytoachieveagoal,suchasadesiredlevelofoutput? A.Drill-down B.Sensitivityanalysis C.What-ifanalysis D.Goal-seekinganalysis 31.(p.32)Whatisconsolidation? A.Involvestheaggregationofinformationandfeaturessimpleroll-upstocomplexgroupingsofinterrelatedinformation. B.Theabilitytolookatinformationfromdifferentperspectives C.Enablesuserstogetdetails,anddetailsofdetails,ofinformation D.Findstheinputsnecessarytoachieveagoalsuchasadesiredlevelofoutput 32.(p.32)Whatisslice-and-dicecapability? A.Involvestheaggregationofinformationandfeaturessimpleroll-upstocomplexgroupingsofinterrelatedinformation. B.Theabilitytolookatinformationfromdifferentperspectives C.Enablesuserstogetdetails,anddetailsofdetails,ofinformation D.Findstheinputsnecessarytoachieveagoalsuchasadesiredlevelofoutput 33.(p.34)WhichofthefollowingisnotameasureofefficiencyISmetric? A.Throughput B.Usability C.Transactionspeed D.Responsetime 34.(p.34)WhichofthefollowingisnotameasureofeffectivenessISmetric?

A.Usability B.Customersatisfaction C.FinancialReturnonInvestment D.Systemavailability 35.(p.37)Whatintegratesinformationfrommultiplecomponentsandtailorstheinformationtoindividualpreferences? A.Drill-down B.Sensitivityanalysis C.What-ifanalysis D.Digitaldashboard 36.(p.40)WhichofthefollowingisthemostcommonlyusedformofAIinthebusinessarena? A.Intelligentsystem B.Artificialintelligence C.Expertsystem D.Neuralnetwork 37.(p.42)Whatisaspecial-purposeknowledge-basedinformationsystemthataccomplishesspecifictasksonbehalfofitsusers? A.Intelligentsystem B.Artificialintelligence C.Neuralnetwork D.Intelligentagent 38.(p.41)Whatisanartificialintelligencesystemthatmimicstheevolutionary,survival-of-the-fittestprocesstogenerateincreasinglybettersolutionstoaproblem? A.Intelligentsystem B.Artificialintelligence C.Neuralnetwork D.Geneticalgorithm 39.(p.31)Whichofthefollowingrepresentsthetop-down(executivestoanalysts)organizationallevelsofinformationtechnologysystems? A.TPS,DSS,EIS B.DSS,TPS,EIS C.EIS,DSS,TPS D.Noneoftheabove,itvariesfromorganizationtoorganization 40.(p.35)Whichofthefollowingisatypeofdecisionsupportsystem? A.Orderprocessing B.Inventorytracking C.Manufacturing D.Alloftheabove 41.(p.37)Whichsystemdifferentiatesanexecutiveinformationsystemfromadecisionsupportsystemandatransactionprocessingsystem? A.Orderprocessingsystem B.Manufacturingsystem C.Stockmarketinformationsystem D.Transportationsystem 42.(p.41)Whichofthefollowingrepresentsamathematicalmethodofhandlingimpreciseorsubjectiveinformation? A.Geneticalgorithm B.Fuzzylogic C.Marketbasketanalysis D.Statisticalanalysis

43.(p.67)Whichofthefollowingisanexampleofadisruptivetechnology? A.Oracle'sdatabasesoftware B.Sony'stransistor-basedconsumerelectronics(transistorradio) C.Intel'slow-endmicroprocessor D.Alloftheabove 44.(p.67)Whichofthefollowingisanexampleofasustainingtechnology? A.Porsche'sfastercar B.Intel'slow-endmicroprocessor C.Sony'stransistor-basedconsumerelectronics(transistorradio) D.Alloftheabove

45.(p.69)Whatisaglobalpublicnetworkofcomputernetworksthatpassinformationfromonetoanotherusingcommoncomputerprotocols? A.Protocol B.Internet C.WorldWideWeb D.Hypertexttransportprotocol 46.(p.70)WhatisaglobalhypertextsystemthatusestheInternetasitstransportmechanism? A.Protocol B.Internet C.WorldWideWeb D.Hypertexttransportprotocol 47.(p.69)Whatarethestandardsthatspecifytheformatofdataaswellastherulestobefollowedduringtransmission? A.Protocol B.Internet C.WorldWideWeb D.Hypertexttransportprotocol 48.(p.70)WhatistheInternetstandardthatsupportstheexchangeofinformationontheWWW? A.Protocol B.Internet C.WorldWideWeb D.Hypertexttransportprotocol 49.(p.70)WhichofthefollowingisareasonforthegrowthoftheWorldWideWeb? A.Themicrocomputerrevolution B.Advancementsinnetworkinghardware C.Webpagesbeingeasytocreateandflexible D.Alloftheabove

50.(p.69)WhichofthefollowingentitiesissolelyresponsibleforoverseeingtheInternetandsettingstandards? A.InternetEngineeringTaskForce(IETF) B.InternetArchitectureBoard(IAB) C.InternetEngineeringSteeringGroup(IESG) D.Alloftheabove 52.(p.79)Whatareagents,software,orbusinessesthatbringbuyersandsellerstogetherthatprovideatradinginfrastructuretoenhancee-business?

A.Pureplays B.Intermediaries C.Contentproviders D.Reintermediation

53.(p.88)Whatise-procurement? A.TheB2BpurchaseandsaleofsuppliesandservicesovertheInternet B.Involvesbuyingthroughprenegotiatedcontractswithqualifiedsuppliers C.Buyingcommodity-likeproductswhichistransaction-oriented,andrarelyinvolvesalong-termorongoingrelationshipbetweenbuyersandsellers D.Noneoftheabove 54.(p.76)WhatisanISP? A.TheB2BpurchaseandsaleofsuppliesandservicesovertheInternet B.Involvesbuyingthroughprenegotiatedcontractswithqualifiedsuppliers C.Buyingcommodity-likeproductswhichistransaction-oriented,andrarelyinvolvesalong-termorongoingrelationshipbetweenbuyersandsellers D.AcompanythatprovidesindividualsandothercompaniesaccesstotheInternetalongwithadditionalrelatedservices,suchasWebsitebuilding 55.(p.77)WhichofthefollowingoffersanextensivearrayofuniqueservicessuchasitsownversionofaWebbrowser? A.Internetserviceprovider(ISP) B.Onlineserviceprovider(OSP) C.Applicationserviceprovider(ASP) D.WirelessInternetserviceprovider(WISP) 56.(p.76)Whatallowssubscriberstoconnecttoaserveratdesignatedhotspotsoraccesspointsusingawirelessconnection? A.Internetserviceprovider(ISP) B.Onlineserviceprovider(OSP) C.Applicationserviceprovider(ASP) D.WirelessInternetserviceprovider(WISP) 57.(p.77)WhatisacompanythatoffersanorganizationaccessovertheInternettosystemsandrelatedservicesthatwouldotherwisehavetobelocatedinpersonalor organizationalcomputers? A.Internetserviceprovider(ISP) B.Onlineserviceprovider(OSP) C.Applicationserviceprovider(ASP) D.WirelessInternetserviceprovider(WISP)

58.(p.75)Whichofthefollowingisnotacommonformofserviceprovider? A.ISP B.RSS C.OSP D.ASP 59.(p.76)WhichofthefollowingisnotacommonISPservice? A.Webhosting B.Availability C.Realsimplesyndication D.Hard-diskstoragespace 60.(p.68)Thefollowingtechnologytendstoprovidecustomerswithbetter,faster,andcheaperproductsinestablishedmarkets. A.Disruptivetechnology B.Sustainingtechnology

C.Entertainingtechnology D.Alloftheabove 61.(p.79)Whatisalongtailstrategy? A.Sellingalargenumberofuniqueitemswithrelativelysmallquantitiessoldofeach,inadditiontothepopularitemsinlargequantitiesaswell. B.Sellingasmallnumberofuniqueitemswithrelativelysmallquantitiessoldofeach,inadditiontothepopularitemsinlargequantitiesaswell C.ASellingalargenumberofpopularitemsinlargequantities D.Noneoftheabove 62.(p.82)Whatisanassociateprogram? A.AboxrunningacrossaWebpagethatisoftenusedtocontainadvertisements B.AllowsbusinessestogeneratecommissionsorroyaltiesfromanInternetsite C.AtechniquethatinducesWebsitesoruserstopassonamarketingmessagetootherWebsitesorusers D.Theabilityofanorganizationtogiveitscustomerstheopportunitytotailorproductsorservicestocustomer'sspecifications

63.(p.82)Whatisviralmarketing? A.AboxrunningacrossaWebpagethatisoftenusedtocontainadvertisements B.AllowsbusinessestogeneratecommissionsorroyaltiesfromanInternetsite C.AtechniquethatinducesWebsitesoruserstopassonamarketingmessagetootherWebsitesorusers D.Theabilityofanorganizationtogiveitscustomerstheopportunitytotailorproductsorservicestocustomer'sspecifications 64.(p.79)Whatismasscustomization? A.AboxrunningacrossaWebpagethatisoftenusedtocontainadvertisements B.AllowsbusinessestogeneratecommissionsorroyaltiesfromanInternetsite C.AtechniquethatinducesWebsitesoruserstopassonamarketingmessagetootherWebsitesorusers D.Theabilityofanorganizationtogiveitscustomerstheopportunitytotailorproductsorservicestocustomer'sspecifications 65.(p.87)Whatiselectronicbillpresentationandpayment? A.AnInternet-basedcompanythatfacilitatespaymentsovertheInternet B.Amechanismforsendingapaymentfromacheckingorsavingsaccount C.AsystemthatsendsbillsovertheInternetandprovidesaneasy-to-usemechanismtopaythebill D.Bothsoftwareandinformation-thesoftwareprovidessecurityforthetransactionandtheinformationincludespaymentanddeliveryinformation 66.(p.87)Whatisadigitalwallet? A.AnInternet-basedcompanythatfacilitatespaymentsovertheInternet B.Amechanismforsendingapaymentfromacheckingorsavingsaccount C.AsystemthatsendsbillsovertheInternetandprovidesaneasy-to-usemechanismtopaythebill D.Bothsoftwareandinformation-thesoftwareprovidessecurityforthetransactionandtheinformationincludespaymentanddeliveryinformation 67.(p.87)Whichofthefollowingisnotanonlineconsumerpaymentmethod? A.EBPP B.Digitalwallet C.ElectronicDataInterchange D.Financialcybermediary 68.(p.87)WhatisastandardelectronicprocessforB2Bmarketpurchasepayments? A.FinancialEDI B.Financialcybermediary C.EDI D.Noneoftheabove

69.(p.89)Whichofthefollowingisnotane-businesssecuritytechnology? A.Encryption B.SEO C.SET D.SSL 70.(p.92)Whichofthefollowingisnotavalidtypeofe-governmente-businessmodel? A.G2G B.G2B C.M2G D.C2G 71.(p.85)WhichofthefollowingrepresentsanybusinessthatsellsitsproductsorservicestoconsumersovertheInternet? A.B2B B.B2C C.C2B D.C2C 72.(p.84)WhichofthefollowingrepresentsbusinessesbuyingfromandsellingtoeachotherovertheInternet? A.B2B B.B2C C.C2B D.C2C 73.(p.86)WhichofthefollowingrepresentssitesprimarilyofferinggoodsandservicestoassistconsumersinteractingwitheachotherovertheInternet? A.B2B B.B2C C.C2B D.C2C 74.(p.86)WhichofthefollowingrepresentsanyconsumerthatsellsaproductorservicetoabusinessovertheInternet? A.B2B B.B2C C.C2B D.C2C 75.(p.84-85)Whatisanelectronicmarketplace? A.Interactivebusinesscommunitiesprovidingacentralmarketspacewheremultiplebuyersandsellerscanengageine-businessactivities B.Versionofaretailstorewherecustomerscanshopatanyhourofthedaywithoutleavingtheirhomeoroffice C.Servesasagatewaythroughwhichavisitorcanaccessothere-shops D.Noneoftheabove

76.(p.90)Whichofthefollowingisane-businesschallenge? A.Improvedinformationcontent B.Increasedconvenience C.Decreasedcost D.Increasingliability 77.(p.90)Whichofthefollowingisane-businessbenefit? A.Adheringtotaxationrules B.Protectingcustomers

C.Decreasedcost D.Increasingliability 78.(p.90-91)Whichofthefollowingisnotavalidtypeofe-marketplacerevenuemodel? A.Loyaltyfee B.Subscriptionfee C.Advertisingfee D.Feesforvalue-addedservices 79.(p.72)WhatisaWebsiteorWebapplicationthatusescontentfrommorethanonesourcetocr...