GMS401-41 overview PDF

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Operations Management (GMS401-Section 41) – Fall 2021

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STUDENT COURSE INFORMATION SHEET GMS401 - Operations Management – Fall 2021 Professor: Payman Ahi, Ph.D., P.Eng.

Class time: As indicated in RAMSS

Email: [email protected]

Office time: Mondays 9-10AM (by appointment)

PREREQUISITE: GMS/MGT200 AND QMS102 or Direct Entry METHODS OF POSTING GRADES: The Professor posts all grades on D2L Brightspace. EMAIL REQUIREMENTS: All email communications with the Professor must be from your Ryerson email address and your registered “Section Number” MUST also be displayed in the Subject line of such emails. COURSE DESCRIPTION: Global Management Studies: Production and operations management are activities that relate to the creation of goods and services through the transformation of inputs into outputs. Topics include what is production and operations management; productivity, competitiveness, and strategy; quality management, product and service design; process selection; design of work systems; learning curves; inventory management: Supply Chain Management, JIT; maintenance and reliability; project management: P.E.R.T. and C.P.M.; JIT; maintenance and reliability; quality. Student groups are required to conduct an online research on a manufacturing or service company, and prepare an electronic report covering the course topics investigated in the research. COURSE OVERVIEW: What happens inside a firm as they deliver products or services to their customers? This course will provide answers. COURSE OBJECTIVE: Upon completion of the course, students will be able to develop an understanding of the operation of the manufacturing and/or service delivery side of a business enterprise and the interrelationships which must exist in a competitive and dynamic firm. Further, student shall begin: 1. 2. 3.

To develop an understanding of the operation of the manufacturing and/or service delivery side of a business enterprise and the interrelationships which must exist in a competitive and dynamic firm. To develop an understanding of the essential nature of Operations Management to students in all majors. To understand why Operations Management is important to all business students for greater success in their future careers.

Operations Management (GMS401-Section 41) – Fall 2021

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COURSE EVALUATION: The grade for this course is composed of the mark received for each of the following components: INDIVIDUAL EVALUATION ITEMS Term Test #1 Term Test #2 Final Examination GROUP EVALUATION ITEM Case Company Project (Manufacturing/Service) COURSE TOTAL

20 % 20 % 40 % 20 % 100 %

COURSE EVALUATION NOTES: 1. In order to pass GMS401, a student MUST obtain a minimum of 40 of the 80 marks allocated to individual evaluation items AND also obtain a MINIMUM of 50% overall. 2. The "Group Evaluation Item" above requires a fair and equal contribution by all members of the group. Groups are required to manage the participation of all group members. The membership of these groups is purely voluntary. Failure to contribute to the group effort may result in student(s) being asked to withdraw from the group. This withdrawal will be at the request of fellow group members. Any student in such a situation must find another group willing to accept him/her or alternatively must complete the project alone. NOTES TO STUDENTS: 1. CALCULATOR: A “Scientific” style calculator is required for this course. Such a calculator must include LOG, and Yx functions at a minimum. Please use the calculator recommended by the QMS Department. (Shop around as calculator prices vary significantly store-to-store). 2. Term Tests and the Final Examination are “closed-book”. Any required charts or formula sheets will be provided. The Final Examination covers the entire course. 3. Missed term tests and the Final Examination are scored ZERO unless the student provides satisfactory documentation as instructed in this document. In the case a student misses a term test, the Professor (i.e., with his discretion) may arrange a make-up test or re-weigh the final exam mark. 4. It is the student’s responsibility to learn the course material as outlined by the Professor. 5. “HANDOUTS” There are none – everything will be provided to you electronically on Brightspace including copies of the weekly lectures, chapter summaries and other useful material. Students should check such weekly. 6. Every effort will be made to manage the course as stated; however, if changes become necessary, they will be announced in the class prior to implementation and on Brightspace. 7. A “Faculty/Course Survey” will be conducted during the term. 8. Cell phones and similar electronic devices may NOT be used during tests and examinations.

Operations Management (GMS401-Section 41) – Fall 2021

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9. GMS401 FINAL EXAMINATION is CUMULATIVE and covers the materials covered during the entire semester. The FINAL EXAMINATION will consist of approximately 100 - 130 questions in a multiple-choice format. All sections of GMS401 will complete their final exam on the same date/time, unless otherwise different instructions communicated by the Professor. Further Notes to Students: 1.

Missed Term Work or Examinations: Exemption or deferral of a term test or final examination is not permitted except for a medical or personal emergency. The Professor must be notified by email PRIOR to the test or examination and appropriate documentation submitted. For absence on medical grounds an official student medical certificate MUST be provided. This may be downloaded from the Ryerson website at www.ryerson.ca/rr or picked up from the Continuing Education Office, Room JOR-100.

2.

Absence from midterm examinations or tests: • Professor MUST be notified by email BEFORE the test. • Supporting documentation MUST be provided within 3 working days (as instructed in this document). • Depending on course policy, the Professor may arrange a make-up or re-weigh the course requirement.

3.

Absence from Final Examinations: The Professor MUST be notified BEFORE the examination. Documentation MUST be provided within 3 working days. If the majority of the course work has been completed with a passing performance, and the documentation is acceptable, a grade of “INC" or incomplete will be entered by the instructor. An "INC" grade will NOT be granted if term work is missing or failed. The final examination MUST be written within four months after the submission of the "INC" grade. Failure to do so will result in an "F" (failure) grade.

4.

Course repeats: Recent changes to Ryerson University's GPA policy prevents a student from taking a course more than three times. Please note that: "The grade earned for a repeated course is substituted for the previous grade in calculating subsequent grade point averages (GPA's) even if the latter grade is lower, but both attempts are recorded on the transcripts. No course can be repeated more than twice." If a student fails a required course for the third time, he/she will be assigned an academic standing of "WITHDRAWN" and will be ineligible to continue in that program.

TEXTS & READING LISTS: Operations Management, Second Custom Edition for Ryerson University, based on Operations Management: Sustainability and Supply Chain Management, Third Canadian Edition (2019) by Jay Heizer, Barry Render, Chuck Munson, and Paul Griffin. Pearson ISBN 978-0-136-46397-9. This "Custom Published" version is carried by the university bookstore. Previous editions to this Custom edition are obsolete and out of date and it is recommended they not be used. RECOMMENDED ADDITIONAL READING: Why and How to Take a Plant Tour by D.M. Upton & S.E. MacAdam (May/June 1997 Harvard Business Review Reprint #97310). This can be downloaded from the Ryerson University Library website. Additional materials by Thomas J. Peters, famous for “In Search of Excellence”. Additional materials by Michael E. Porter of the Harvard Business School; c.f., “Competitive Advantage”. Additional materials by Richard J. Schonberger; c.f., “World Class Manufacturing” Additional materials by: W. Edwards Deming, Joseph Juran, Philip Crosby, Armand Feigenbaum, and Genichi Taguchi

Operations Management (GMS401-Section 41) – Fall 2021

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TOPICS – TENTATIVE SEQUENCE & SCHEDULE Weekly Topic (Date) Lecture 1 (Sep 10) Lecture 2 (Sep 17) Lecture 3 (Sep 24) Lecture 4 (Oct 1) Lecture 5 (Oct 8) Lecture 6 (Oct 22) Lecture 7 (Oct 29) Lecture 8 (Nov 5) Lecture 9 (Nov 12) Lecture 10 (Nov 19) Lecture 11 (Nov 26)

Required Readings

(inclusive)

The Challenge of Operations Management

H&R Chapter 1

1 – 27

Productivity and Operations Strategy in a Global Environment

H&R Chapter 2

28 – 50

Maintenance and Reliability

H&R Chapter 3

51 – 62

Design of Goods and Service

H&R Chapter 4

63 – 91

Process Strategy and Sustainability

H&R Chapter 5

92 – 154

Learning Curves Test # 1 - Chapters 1, 2, 3, 4, and 5

H&R Chapter 6

155 – 168

Managing Quality

H&R Chapter 7

169 – 196

Quality Control

H&R Chapter 8

197 – 222

Supply Chain Management

H&R Chapter 9

223 – 263

H&R Chapter 10

264 – 306

H&R Chapter 11 H&R Chapter 12

307 – 332 333 – 343

Description

Inventory Management Test # 2 - Chapters 6, 7, 8, and 9 JIT and Lean Operations Maintenance Group Project – Due at 5:00 PM

Pages

Lecture 12 Project Management (includes C.P.M. and P.E.R.T.) H&R Chapter 13 344 – 385 (Dec 3) H&R = Operations Management, Second Custom Edition for Ryerson University, based on Operations Management: Sustainability and Supply Chain Management, Third Canadian Edition (2019) by Jay Heizer, Barry Render, Chuck Munson and Paul Griffin. See notes on Text and Reading list.

Group Project Presentation: Term Value 20% You are required to form a self-selected group of 8 students and conduct an online research on a manufacturing or service business. Student groups are required to select their own case-company. Instructions on group formation and case-company selection will be provided on a separate page published on D2L Brightspace. Your case-company choice MUST be approved by the Professor. An Electronic Presentation on your group project research is required. This is to be a joint effort by all of the students in each group. The Presentation is to be in the form of an electronic PowerPoint or similar presentation package. No printed submissions will be accepted. The technology used for the presentation should convey your core messaging in an engaging manner. The presentation is to be submitted to the Professor electronically enabling the Professor to see your presentation on a computer screen or in a Ryerson Technology Classroom. Ensure that you identify your electronic submission properly. Please ensure that a title slide in the presentation lists all student group member full names, student numbers, and section number. The presentation should be playable on Ryerson’s Presentation Technology equipment or on a computer as a full and proper presentation to an audience. As such, "VOICE OVER" is required as a MANDATORY part of this Group Project Presentation.

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Case-Company Notes: Mandatory Requirements: 1. Only ONE group may select the same case-company (manufacturing/service). 2. Obtaining the Professor’s approval is required for the case-company selected. 3. Deadline for finalizing self-selected group formations will be at the end of lecture Four date. BASIC GUIDELINES: 1. Company Profile: Name, locations, subsidiaries, number of employees, etc. 2. Main Product or Service: What products and/or services does this company provide? Related graphic images can be presented here. Who are their clients/customers? Do they sell only in specific area (e.g., Canada, US, etc.) or do they have export sales or solely export? Where to? 3. Competitors: Who are the company’s major competitors in the market(s) they are operating in? What competitive advantage strategies (i.e., as discussed in the course) is the company pursuing? 4. Manufacturing Process: What type of manufacturing process(es) the company is using (e.g., job shop, batch, worker-paced line flow, machine-paced, continuous flow, hybrid, or other). 5. Service Practices: Is the company a service providing business (i.e., provides only services to their clients/customers) or a manufacturing establishment that also provides services as part of their operations? What and how do they provide service(s) to their respective customers? How do they ensure that their customers will receive the service(s) they were promised? What types of scheduling techniques they use to ensure the timely and profitable delivery of services to their clients (e.g., some companies schedule customer deliveries by postal code). Is there any cost to deliver services? (i.e., such delivery must be profitable or the company will fail). Provide recommendations on how the company may improve their service performance(s). 6. Inventory Control/Management: What inventory control system(s) is the company using? How do they manage their inventory (e.g., using any JIT and/or lean operation techniques or any other practices)? 7. Quality Control/Management: How does the company control and manage the quality of their products and/or services? What quality control/management techniques and procedures (i.e., as introduced in the course) does this company use? What quality-related certification(s) does the company have? (e.g., is the company ISO 9000 or otherwise certified?) 8. Supply Chain Management: What strategies does the company use for managing their supply chain(s)? What practices does the company undertake to mitigate the supply chain risks? Who are their major suppliers? How does the company evaluate and select their suppliers? What operational and/or managerial certification(s) does the company require from their suppliers? (e.g., ISO 9000, ISO14000, APICS, etc.). Provide recommendations on how the company may improve the management of their supply chain(s). 9. Sustainability: What efforts is this company making to achieve sustainability goals? What kind of sustainability criteria do they use addressing sustainability issues? What type of information dose the company highlight in their sustainability report? (e.g., health & safety, community/stakeholder engagement, pollution prevention practices, resource/energy conservations, procurement practices, etc.). Provide recommendations on how the company may improve their sustainability efforts. 10. Unexpected: What did you learn about the case-company in this exercise that was unexpected?

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Recommendations for Your Presentation: 1. Your group presentation MUST cover all of the above guidelines, but you are free to vary the sequence of the topics in your electronic report. 2. Use a computerized “presentation graphics package” such as MS-PowerPoint or any other Professional software package. Voice Over is absolutely required. 3. You can incorporate appropriate graphics or “YouTube” links to enhance your presentation. Appropriate sounds are acceptable, but do NOT use “canned applause”. 4. This is an online research project and presentation of a proper citation (i.e., in the APA format) is absolutely required. 5. It is paramount that all members are fully collaborating with their groups for the on-time completion of their Group Project requirements. 6. Most important: begin NOW to make arrangements among your group members for their prompt participations/contributions.

Term Tests and the Final Examination Term Tests: There are TWO: held at approximately 1/3 of the way through the semester and 2/3rds of the way through the semester, and both tests are completed online via Brightspace. Test # 2 is NOT cumulative. The tests may be any combination of essay questions, quantitative questions, and multiple-choice questions in any proportion. This may vary by instructor and will be advised in advance of the term test format.

Final Examination: The Final Exam is CUMULATIVE i.e., it will include material from the entire course, but may have a little more emphasis on the final 1/3rd of the course not covered during the two term tests. The final examination will consist of 100-130 MULTIPLE-CHOICE questions each valued at 1-3 marks each. Such questions will include quantitative material as well as chapter/lecture material. The final exam is completed online via Brightspace and all sections of GMS401 will complete their final exam on the same date/time, unless otherwise different settings instructed by the university, which will be communicated by the Professor ahead of time. TEACHING METHODS: Lectures, in-class discussions, audio-visual materials, student presentations, PowerPoint and/or Pdf chapter notes, Brightspace supplemental material and instructor’s commentaries may be covered on all tests and the final examination. OTHER COURSE ISSUES: Turn-It-In: Students who DO NOT want their work submitted to this plagiarism detection service must, by the end of the second week of classes, consult with the instructor to make alternate arrangements. It is expected that the materials presented by the students during presentations will be authored by the student group presenting such materials. Materials obtained from the internet or elsewhere may be used, provided that the source of such materials is credited properly during the presentation. VARIATIONS WITHIN THE COURSE: Different instructors may cover course topics in a different sequence than that shown and using different delivery methods. By course completion, all topics will have been covered.

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COVID-19 PROTOCOL FOR ONLINE LECTURES AND MEETINGS 1. Zoom technology is used for any online lecture and/or meeting arranged in the course, and the online link will be provided by the course instructor via D2L Brightspace and/or email. 2. Only students who are officially registered in the course may attend the course’s online lectures/meetings arranged. All others will be removed from the arranged session(s). 3. Zoom lectures/meetings are not to be recorded or shared without the Professor’s permission. Failure to obtain permission ahead of time will be considered a violation of Policy 61. 4. Any inappropriate student behaviour online (e.g., Zoom “bombing”) that violates Policy 60 and/or 61 will result in disciplinary actions being taken. 5. Students are expected to attend all the arranged Zoom lectures/meetings fully prepared in advance and be able to contribute knowledgably to the lecture/meeting discussions when called upon by the Professor. 6. Students must join the arranged Zoom lectures/meetings with their microphones muted. Unmuting microphones can occur when the Professor refers to an individual by name or asks them a question. 7. Students are asked to join the arranged Zoom lectures/meetings with their video camera turned off. However, students have the option to turn on their camera when they are called upon and/or responding to a question posed by the Professor.

POLICIES & COURSE PRACTICES: Course Management • Every effort will be made to manage the course as stated. However, adjustments may be necessary during the term at the discretion of the instructor. If so, students will be advised during class verbally or in the form of a written handout, and such alterations will be discussed prior to implementation.

University Policies: Missed Classes and/or Evaluations • When possible...