GMS528 F21\' Aacsb W Whistance- Smith PDF

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gms 528 - course outline wally smith 2020-2021...

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GMS 528 ISSUES IN OPERATIONS MANAGEMENT Course Outline – Fall 2021 PROFESSOR:

PHONE: E-MAIL: WEB:

Dr. Wallace John Whistance-Smith, B.A. (Hons.), M.A., B.A., D.B.A., PhD AMC., AFA., ChE., C. Mgr., FCSMP Six Sigma Master Black Belt Business Office: RBB 3-083 (Office Hours as Posted) (416) 979-5000 ext. 7689 [email protected] All lecture material posted on Brightspace

PREREQUISITES: RBB Administration:

CGMS/GMS 401, Operations Management (or Direct Entry) Hours: Mon-Fri, 8:00am – 4:00pm; (416) 979-5121 (virtual)

OFFICE:

METHODS OF POSTING GRADES: Dr. Whistance-Smith posts all grades in the grades section of Brightspace. E-MAIL USAGE & LIMITS: correspondence.

Students are asked to use their Ryerson email accounts for all

COURSE DESCRIPTION This course will provide an evolving survey of leading-edge topics in operations management focused around the concepts of designing, developing and implementing new products. Current topics include: The Science Of Manufacturing And Competing In The 21st Century, Manufacturing Information Technology, Manufacturing Strategy Pertaining To New Product Development, Best Practices In The Manufacture Of New Products, Process Choice And Selection, New Product Design & Development, Development Processes, Product Planning, Product Specifications, Concept Generation, Concept Selection, Concept Testing, Product Architecture, Industrial Design, Design For Manufacturing, Prototyping, Patents And Intellectual Property. Student groups are required to prepare and present a major project. Lecture: 3 hours. COURSE OVERVIEW To develop an understanding of contemporary issues and challenges that will affect the operations component of a business (either manufacturing or service). “Operations” is the daily delivery of a product or service. Managing operations effectively and efficiently can make the difference between profit and loss. Operations is simply the largest cost in most companies, so any reduction in waste will 1

dramatically increase profit relative to a marketing or finance initiative. The topics surveyed and case studies in this course will demonstrate to the student multiple opportunities for continuous improvement in a business to sustain competitiveness. Such concepts will be reinforced through a major term project involving the complete design and manufacturing implementation of a new product. COURSE OBJECTIVES Upon completion of the course, students will be able to: 1. Use current methodologies to recognize, apply, and evaluate opportunities within various operations management models. 2. Understand the importance of globalization, manufacturing strategy, and diversity, within the operations management function. 3. Identify competitive advantages within various operations management models and their impact on competing in today's economy. 4. Competently utilize a set of tools and methods for product design and development. 5. Create a new product. 6. Identify the role of multiple functions in creating a new product (e.g. marketing, finance, industrial design, engineering, production). 7. Coordinate multiple, interdisciplinary tasks in order to achieve a common objective. TEXT (Select any one format from the following): (1) Ulrich, Karl, Steven Eppinger, and Maria C. Yang. Product Design and Development. 7th ed. New York, NY: McGraw-Hill, 2021. ISBN 978-1-260-04365-5 (bound edition) MHID 1-260-04365-7 (bound edition) ISBN 978-1-260-13444-5 (loose-leaf edition) MHID 1-260-13444-X (loose-leaf edition) (2) Digital edition available, ISBN10: 1260043657, ISBN13: 9781260043655 Copyright: 2021 https://www.mheducation.com/highered/product/1260043657.html#buying-options (3) Kindle edition, via Amazon https://www.amazon.ca/Product-Design-Development-Karl-Ulrichebook/dp/B07TC9LZCD/ref=sr_1_2?dchild=1&keywords=Product+Design+and+Development+7t h+Edition&qid=1597080494&s=books&sr=1-2 Previous editions to these editions are obsolete and out of date and it is recommended they not be used. OTHER MATERIALS: Supplemental handouts provided by the instructor on Brightspace. The student is responsible for the contents of all supplemental materials on tests. TEACHING METHODS: In compliance with the objectives, various teaching techniques will be used. These may include lectures, classroom discussion, student case-study presentations in groups, documentary movies and videos, and other materials posted weekly. If absent, students are still accountable for all materials, changes, and announcements discussed during class and as posted in the weekly lectures. Brightspace supplemental material and instructor commentaries may be covered on the midterm tests. 2

METHOD OF STUDENT EVALUATION: a. b. c. d. e.

Product Design & Development Assignment (written) Product Design & Development Presentation (PowerPoint) Term Test I Term Test II Weekly attendance, participation, and breakout contribution

20% 20% 25% 25% 10%

Note: Final presentation will be submitted using PowerPoint with Voiceovers. Any submission, using any alternative software will be given a grade of zero. Do not use Google Documents for this group assignment due to the limitations associated with software and embedded objects such as Voiceovers. Students may choose their own groups in this course; however, once in a group, this is your group. Remember this is a management course, you are expected to demonstrate good management practises throughout the course eventually contributing to your final submissions.

Failure to contribute to the efforts of your group will result in a lower or ZERO mark for group activities. In the event of a dispute amongst members, a peer assessment form may be taken into consideration with respect to the final determination of assigned grades. Every effort will be made to conduct the course as stated; however adjustments may be necessary at the discretion of the professor. If so, students will be advised and alterations will be discussed in class prior to implementation. MISSED TERM WORK OR EXAMINATIONS: Exemption or deferral of a term test is not permitted except for a medical or personal emergency. The professor must be notified by e-mail prior to the test and appropriate documentation submitted. For absence on medical grounds an official student medical certificate must be provided. This may be downloaded from the Ryerson website at www.ryerson.ca/rr or picked up from the Continuing Education Office, Room JOR-100. Absence from term test: ▪ Instructor must be notified by e-mail before the test ▪ Documentation must be presented at the next class ▪ Depending on course policy, the instructor may arrange a makeup or re-weigh the course requirements Students are responsible for checking the Ryerson calendar for the most current information on all academic issues.

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COURSE CONTENT (TENTATIVE SEQUENCE & SCHEDULE): Week 1

Lecture Lecture 1

Required Reading from Product Design & Development Text Chapter 1. Introduction

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Lecture 2

Chapter 2. Development Processes and Organizations

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Lecture 3

Chapter 3. Opportunity Identification

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Lecture 4

Chapter 16. Patents and Intellectual Property

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Lecture 5

Chapter 4. Product Planning

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Lecture 6

Chapter 5. Identifying Customer Needs

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Lecture 7

Chapter 7. Concept Generation

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Lecture 8

Chapter 8. Concept Selection

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Lecture 9

Chapter 6. Product Specifications

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Lecture 10

Chapter 9. Concept Testing

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Lecture 11

Chapter 11. Industrial Design

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Lecture 12

Chapter 14. Prototyping

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Final 13

Notes & Comments

Term Test I - Online

Term Test II - Online

Final report and presentation due one week after lecture 12

Submit Online

POLICIES & COURSE PRACTICES: Course Management Every effort will be made to manage the course as stated. However, adjustments may be necessary during the term at the discretion of the instructor. If so, students will be advised during class verbally or in the form of a written handout, and such alterations will be discussed prior to implementation. University Policies: Missed Classes and/or Evaluations • When possible, students are required to inform their instructors of any situation which arises during the semester which may have an adverse effect upon their academic performance, and must request any consideration and accommodation according to the relevant policies as far in advance as possible. Failure to do so may jeopardize any academic appeals. • Health certificates – If a student misses the deadline for submitting an assignment, or the date of an exam or other evaluation component for health reasons, they should notify their instructor as soon as possible, and submit a Ryerson Student Health Certificate AND an Academic Consideration Request form within 3 working days of the missed date. Both documents are available at www.ryerson.ca/senate/forms/medical.pdf. • Religious, Aboriginal and Spiritual observance – If a student needs accommodation because of religious, Aboriginal or spiritual observance, they must submit a Request for Accommodation of Student Religious, Aboriginal and Spiritual Observance AND an Academic Consideration Request form within the first 2 weeks of the class or, for a final examination, within 2 weeks of the posting of the examination schedule. If the requested absence occurs within the first 2 weeks of classes, or the dates are not known well in advance as they are linked to other 4

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conditions, these forms should be submitted with as much lead time as possible in advance of the absence. Both documents are available at http://www.ryerson.ca/senate/forms/relobservforminstr.pdf. Academic Accommodation Support – Before the first graded work is due, students registered with the Academic Accommodation Support office (AAS) should provide their instructors with an Academic Accommodation letter that describes their academic accommodation plan.

Academic Integrity Ryerson’s Policy 60 (the Academic Integrity policy) applies to all students at the University. Forms of academic misconduct include plagiarism, cheating, supplying false information to the University, and other acts. The most common form of academic misconduct is plagiarism – a serious academic offence, with potentially severe penalties and other consequences. It is expected, therefore, that all examinations and work submitted for evaluation and course credit will be the product of each student’s individual effort (or an authorized group of students). Submitting the same work for credit to more than one course, without instructor approval, can also be considered a form of plagiarism. • Suspicions of academic misconduct may be referred to the Academic Integrity Office (AIO). Students who are found to have committed academic misconduct will have a Disciplinary Notation (DN) placed on their academic record (not on their transcript) and will normally be assigned one or more of the following penalties: • A grade reduction for the work, ranging up to an including a zero on the work (minimum penalty for graduate work is a zero on the work) • A grade reduction in the course greater than a zero on the work. (Note that this penalty can only be applied to course components worth 10% or less, and any additional penalty cannot exceed 10% of the final course grade. Students must be given prior notice that such a penalty will be assigned (e.g. in the course outline or on the assignment handout) • An F in the course • More serious penalties up to and including expulsion from the University • The unauthorized use of intellectual property of others, including your professor, for distribution, sale, or profit is expressly prohibited, in accordance with Policy 60 (Sections 2.8 and 2.10). • Intellectual property includes, but is not limited to: •Slides •Lecture notes •Presentation materials used in and outside of class •Lab manuals •Course packs •Exams • For more detailed information on these issues, please refer to the Academic Integrity policy and to the Academic Integrity Office website. •

It is assumed that all examinations and work submitted for evaluation and course credit will be the product of individual effort, except in the case of team projects arranged for and approved by the 5

course instructor. Submitting the same work to more than one course, without instructor’s approval, is also considered plagiarism. •

NOTE: Students may not drop a course when they have been notified of the suspicion of academic misconduct. If a student attempts to drop the course, the Registrar’s office will reregister the student in that course until a decision is reached.

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When an instructor has reason to suspect that an individual piece of work has been plagiarized, the instructor shall be permitted to submit that work to any plagiarism detection service.

Academic Appeals: Appeals forms and instructions are available on www.ryerson.ca/acadcouncil. Appeal deadlines are published in Ryerson University academic calendars. Students may seek advice from a RyeSac or CESAR student advocate, the Counseling Center or consult the Ombudsperson.

Email Accounts • Students are required to activate and maintain a Ryerson Matrix email account. This shall be the official means by which you will receive university communications. See www.ryerson.ca/acadcouncil/current/pol157.pdf Accommodation of Students with Disabilities • In order to facilitate the academic success and access of students with disabilities, these students should register with the Access Centre http://www.ryerson.ca/accesscentre/index.html . They should also inform their instructor through an “Accommodation Form for Professors” that they are registered with the Access Centre and what accommodations are required. Access Centre term tests are to be scheduled in parallel with in class tests the same day of, starting at the same time. Student Responsibilities in Academic Appeals • Students should read the Undergraduate Academic Consideration and Appeals policy at (www.ryerson.ca/acadcouncil/current/pol134.pdf) •

It is the student’s responsibility to notify and consult with either the instructor, or the Chair/Director of the teaching department/school, depending on the situation, as soon as circumstances arise that are likely to affect academic performance. It is also the student’s responsibility to attempt to resolve all course related issues with the instructor and then, if necessary, with the Chair/Director of the teaching department/school as soon as they arise. An appeal may be filed only if the issue cannot be resolved appropriately. Failure to deal with a situation as soon as it arises will jeopardize any appeal.

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Students who believe that an assignment, test, or exam, has not been appropriately graded must review their concerns with their instructor within 10 working days of the date when the graded work is returned to the class. 6

Standard for Written Work • Students are expected to use an acceptable standard of business communication for all assignments. You are encouraged to obtain assistance from the Writing Centre (http://www.ryerson.ca/writingcentre) for help with your written communications as needed. (See the Ryerson Library for APA style guide references: http://www.ryerson.ca/library/ref/style.html) •

The Writing Centre: offers FREE help. The main centre is at LIB (formerly L) 266A. Contact the writing Centre for assistance in this regard. Late Assignments

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Will not be accepted. All term tests submitted for grading will be graded within a 1-week time frame), except for the final exam. Such will be posted on Brightspace. •

You need to inform your instructor of any situation which arises during the semester, which has an adverse effect on your academic performance and you must request any necessary considerations or accommodations. A doctor’s certificate is required to substantiate illness and should be submitted within 3 working days of a missed exam, See http://www.ryerson.ca/acadcouncil/Other.html/medical.pdf for the required certificate. Religious Observance requests are to be made formally within the first two weeks of class (see www.ryerson.ca/acadcouncil/current/pol150.pdf). Other valid reasons must be approved by the instructor in advance.

Electronic Communications from Students: “Ryerson requires that any official or formal electronic communication from students be sent from their official Ryerson Email account”. • You can access your Ryerson email from another computer via the internet by accessing http://my.ryerson.ca and typing in your email address and Ryerson password. Maintaining a Professional Learning Environment • Laptop computers, cell phones, or other devices should not be used for non-classroom activities as they are distracting to other students, speakers and your instructor (Offending students will be asked to leave the classroom. Subsequent infractions MAY result in the student be withdrawn from the course. Ryerson University Mental Health Statement At Ryerson, we recognize that things can come up throughout the term that may interfere with a student’s ability to succeed in their coursework. These circumstances are outside of one’s control and can have a serious impact on physical and mental well-being. Seeking help can be

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a challenge, especially in those times of crisis. Below are resources we encourage all Ryerson community members to access to ensure support is reachable. https://www.ryerson.ca/mental-health-wellbeing If support is needed immediately, you can access these outside resources at anytime: • Distress Line — 24/7 line for if you are in crisis, feeling suicidal or in need of emotional support (phone: 416–408–4357) • Good2Talk- 24/7 hour line for postsecondary students (phone: 1-866-925-5454) COVID-19 Statement re Academic Consideration Requests from Students Policy 167: Academic Consideration for Fall 2021 due to COVID-19: Students who miss an assessment due to cold or flu-like symptoms, or due to self-isolation, are currently not required to provide a health certificate. Other absences must follow Senate Policy 167: Academic Consideration. Also NOTE: Outside of COVID-19 symptoms, the new Policy 167: Academic Consideration does allow for a once per term academic consideration request without supporting documentation if the absence is less than 3 days in duration and is not for a final exam/final assessment. In both of those instances, documentation is required. For more information please see Senate Policy 167: Academic Consideration.

COVID 19 Protocol for Online Lectures and Group Meetings All lectures will be conducted online using synchronous and asynchronous technologies as the instructor notes through announcements etc., and in the case of the former, the online link will be provided by the course instructor through D2L. 1. Only students who are officially registered in the course may attend the course’s online lectures. All others will be removed from the shell or ensuing digital meeting technology. 2. Zoom lectures are not to be recorded or shared without the Professor’s permission. Failure to obtain permission ahead of time will be considered a violation of Policy 61 3. Any inappropriate student behaviour online (eg. Zoom “bombing”) that violates Policy 60 and/or 61 will result in disciplinary actions being taken. 4. Students must join the Zoom lecture with their microphones muted. 5. The students are asked to join the Zoom lecture with their video camera turned off. However, students have the option to turn on their camera when responding to a questi...