HIS Lesson 13 Change Management IN Health Informatics PDF

Preview

Summary

CHANGE MANAGEMENT INHEALTH INFORMATICSCHANGE MANAGEMENT Systematic approach to dealing with the transition or transformation of an organization’s goals, processes or technologiesKINDS OF ORGANIZATIONAL CHANGE1. OPERATIONAL CHANGES  Influence the way dynamic business tasks are led  Highest impact ...

Description

CHANGE MANAGEMENT IN HEALTH INFORMATICS CHANGE MANAGEMENT  Systematic approach to dealing with the transition or transformation of an organization’s goals, processes or technologies KINDS OF ORGANIZATIONAL CHANGE 1. 

OPERATIONAL CHANGES Influence the way dynamic business tasks are led  Highest impact on lower levels  Affects frontline employees 2. STRATEGIC CHANGES  Business direction, in relation to its vision,mission & philosophy is altered 3. CULTURAL CHANGES  Influence internal organizational culture, the way the business is conducted(attitude)  Actualizing CQI (continuous quality improvement) framework 4. POLITICAL CHANGES  Occur primarily in human resources  Changes in organization’s leadership



WHY DO ORGANIZATIONS CHANGE? Reasons why organizations implement or plan change:

CHANGES IN HEALTH CARE INDUSTRY  Need to adapt more innovative technology to drive better patient experiences  Factors that contribute to change: 1. Regulatory adjustments 2. Shifts in consumer behavior patterns 3. Accelerated pace of IT development

  A.  1. 2.

MODELS OF CHANGE MANAGEMENT Managers needs direct, control & monitor chages Model with own strategic approach: Kurt-lewin’s Unfreeze-changerefreeze model 3 step model(1950): Unfreeze- create awareness of how status quo is hindering the organization Change- “transistion” or moving

3.

Refreeze- reinforce, stabilizing, solidifying the new state after change with positive rewards

B. Prosci’s ADKAR model  Developed by Jeff Hiatt in 2003  Practical tool for Prosci  ADKAR means Awareness of business reasons Desire to engage & participate Knowledge about how to change Ability ti implement chang(“) Reinforcement to ensure “ sticks C. Kotter’s Change model  8 steps developed by John Kotter of Harvard Business in “ Leading change”-1995

WORKING WITH PHYSICIANS

TRAINING AND EDUCATION IN HEALTH INFORMATICS

APPLICATION OF CHANGE MANAGEMENT CHANGE MANAGEMENT  Series of tools, techniques & process aimed at successful effecting change  Supports 6 sigma, customer relationship management (CRM), Tota Quality management (TQM) or Enterprise Resource Planning (ERP)  Common tool & techniques:

KEY PERFORMANCE INDICATORS (KPI)  Objectives must be place to measure progress of the change  Objectives measured by KPI:

KEY SUCCESS FACTORS

HEALTH INFORMATION PROFESSION  Provides access to and deliveries important information that provides patient care & support education, research & publication ROLE OF HEALTH INFORMATION MANAGEMENT PROFESSIONALS  Assume the role of privacy and security offficers who take charge of the storage, protection & maintenance of the information in the health care institution  Credentials: *Academic preparations *Experiences in the advocacy of patient *commitment to the advocacy of patient care & professionals code of ethics JOB CATEGORIES FOR HIM PROFESSIONALS  Various job categories with varied titles

LEADERSHIP LEVEL

PROGRAM LEVEL

ASEAN REGION INFORMATION & COMMUNICATION TECHNOLOGY (ICT) ADVANCEMENTS  Malaysia- hospital implementation system (1993), telemedicine project (1996)  Singapore-national electronic health record (2009)

stage



Thailandnational health information committee (2010)...