HRD2 - Lecture notes 4 PDF

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HRD 276-001 Dr. Graham Exercise #2 Chapter Four: 1. Which of the following is NOT one of the sixteen skills and competencies of performance oriented practitioners? Pg. 101 A. Determine appropriateness of project B. Assess performer characteristics C. Evaluate the consequences of decisions- correct D. Analyze the characteristics of a setting 2. Essay: Describe the roles and responsibilities of a HRD Professional pg. 123 The responsibilities of an HRD professional include encouraging employees to get involved and participate in performance management and measuring satisfaction levels. They also create competency maps that can be used for training and development, and comparing performance to performance standards. Lastly, they are responsible for creating an awarding system for employees to feel appreciated. 3. Essay: Why is it important to be aware of the Seven Performance Killers? Pg. 116 It is important to be aware of the Seven Performance Killers because at times, people do not realize the effect that their comments can have on other’s self-esteem. Even if the comment was made in good spirits, one could be unintentionally discouraging someone from their aspirations and could even make someone shut down completely. 4. True or False: Trainers become performance consultants. Pg. 98 The answer is true. Trainers partner with learners to help them improve their performance. 5. Fill in the blank- One common misbehavior of managers is: failing to delegate work assignments. Pg.112 6. True or False: Employees are ultimately responsible for their own development. Pg. 122

The answer is true. Employees much accept responsibility for making it happen. 7. Select all that apply: what are the results of Self-Esteeming? Pg. 131 Openness- correct Caring- correct Sharing- correct Cooperation-correct Job Satisfaction Growth-correct Learning Personal Security-correct Mindfulness Chapter Five: 1. Essay: why is organizational development important? Pg. 137 Employees want better work places and are wanting to become more involved in decision making. Also, the economy and competition between companies has forced them to change their methods to conform to what is expected by consumers. They cannot do any of this without organization development. 2. Short Answer: What kind of attitude does the “revolving door” philosophy foster? Pg. 139 It fosters an attitude that employees exist for an organization and that employees have no control over their growth in the work place. 3. Discuss two goals of organizational development. Pg. 141 One main goal is to improve efficiency. This requires companies to re-think the ways that they are producing, communicating, and performing. This is important because finding better ways to run a company can make tasks run more quickly and smoothly. Improving health is also a main goal. By improving health, the morale, creativity, and climate can become more positive, thus creating a healthier and happier work place.

4. Multiple choice: Which is NOT a part of the organizational development process? Pg. 145

A. The relationship phase B. Problem identification C. The progress phase- correct D. The diagnostic phase 5. Fill in the blank: The change agent can be viewed as the problem solver or the monitor of the organizational development process. 6. True or false: organizations cannot actually improve unless the employees in respective management and leadership positions improve. Pg. 154 True: organizations are perceived as more efficient when employee performance improves. 7. Fill in the blank: successful change requires a catalyst, or change agent. Pg. 150 Chapter six: 1. Multiple choice: which is NOT a sub role of a learning agent? Pg. 164 A. Evaluator B. Activity facilitator - correct C. Task analyst D. Instructor 2. Essay: Describe the process of Evaluation in terms of learning agents. Pg. 170 The primary purpose is to determine if the learning activity was effective for the learner. This often includes tests and questionnaires that are meant to measure learning levels. The learning agent usually administers this test and determines which type of test will show the most effective results. 3. Essay: why is needs assessment important? Why is it important for learning agents to perform this? Pg. 167 Constructing questionnaires to determine what a group needs to learn is important because learning agents do not want to waste their time going over material that the group already knows. By finding out what needs to be learned, they can determine how much time needs to be spent on certain subjects. It is important that the learning agents conduct these tests because they will be with the group the entire time during their learning process. It is up to the learning agent to ensure that the group has learned what they need to know.

4. True or false: technical skills are used to determine desired accomplishments and to measure the opportunities for improvement. Pg. 180 True: technical skills help performance engineers evaluate employee’s performances. 5. Fill in the blank: in HRD, several roles are critical; however, none more so than the role of the learning agent. Pg. 164 6. Short answer: Name three areas that learning agents should include in evaluations. Pg. 177 Interpersonal skills, instructor’s credibility, and presentation expertise. 7. True or false: one of the newest and fastest growing HRD roles is that of performance engineer. Pg. 179 True: they improve performance in organizations....