ITMCase Simulation - CRG mplementation Guide 1.0 Fall 2009 PDF

Preview

Summary

This is the guidelines on how to complete the case simulation on ametros which is needed for the course. This is a relatively easy mark but make sure to watch all the videos....

Description

Implementation Guide: ITM: Customer Relations Management Ametros Learning is a learning technology company that uses artificial intelligence, specifically NLU, to deliver high-impact, active, online experiential learning. Experiential learning provides a safe environment that effectively grounds theory in real-life practice. Application through experience increases retention, proficiency, as well as encourages collaboration.

Institution:

Ryerson University

Registration Open Date:

October 18th 2021

Learning Experience:

ITM: e-commerce

Registration Close Date:

November 1st 2021

Instructor Name:

Ron Babin

Learning Experience Start Date:

October 18th 2021

Section Code:

ITM-CRM-RBabin-RUF21

Learning Experience End Date:

November 13th, 2021

Learning Experience Overview You will take on the role of a senior manager of the customer acquisition team at a large grocery store chain. The company is one of the largest food retailers in the country and continues to expand its services in food retail, nutrition, clothing, cosmetics, and pharmaceuticals. The company is working to understand its customers better as the pandemic has shifted the way people shop for essentials like food and groceries. You will need to help the company better serve its customers and continue to grow its market share across diverse segments of the population. As you progress in the experience, you will encounter a challenge in the supply chain management of the grocery store and will need to identify the root cause of the issue and evaluate solutions to address it.

Learning Objectives ● ● ●

Demonstrate an understanding of the competitive advantage Demonstrate an understanding of CRM strategies and techniques Demonstrate an understanding of supply-chain management systems

Learning Experience Outcome

The ITM Customer Relationship Management experiential learning module will provide you with an opportunity to develop and apply the knowledge and skills that they have learned in ITM 100 course at the undergraduate level.

Feedback The Ametros platform will provide you with feedback on key interactions and activities. You can view this feedback by clicking “See Feedback” on interaction learning objects, or “See Final Feedback” when you have completed the experience. You may also receive messages from your instructor in the form of yellow sticky notes, or chat messages.

Ametros Registration and Login Please go to https://student.ametroslearning.com/#/register Enter the registration (PIN) code for your class section in the space provided and follow the instructions for registration. Your registration (PIN) code is: ITM-CRM-RBabin-RUF21 Copy the codes exactly and please ensure there are no spaces at either end of the code. Make sure that your password is secure, and uses 6 characters or more. To log in to the platform after you have registered, go to https://student.ametroslearning.com/#/login If you encounter any registration issues please contact Ametros Learning directly at [email protected].

Support Ametros Learning is accessible to people with disabilities and compliant with the WCAG, ADA, and other accessibility legislation. Academic Support is available for questions regarding: 1. 2. 3. 4.

The course learning objectives and outcomes Project or task instructions in the learning experience The content and supporting videos in the learning experience The learning experience debriefs

For academic support, please refer to your instructor. Technical Support is available Monday through Friday from 8 am to 6 pm EDT. Technical support issues include but are not limited to: 1. Errors when registering for a course 2. The inability to log into the platform

3. Errors while sending messages 4. More than 24hrs delay in character email responses To submit a technical support request, please email us at [email protected]. We will provide an online response to any reported issue or question within 24 hours during published support hours. Ametros Learning is accessible to people with disabilities and compliant with the WCAG, ADA, and other accessibility legislation. When signed into the Ametros platform, click the blue and white icon on the bottom of the page to use a range of accessibility settings....