Job Analysis - Timothy Ludwig PDF

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Timothy Ludwig...

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RUNNING HEAD: DOG GROOMER JOB ANALYSIS The evaluation of your paper will be graded with the following criteria: 1.0 2.0

CONTENT (was valid) Worth 10 points

8

PRESENTATION (was professional) 5

Worth 5 points 3.0

QUALITY OF WORK (clear and few errors) 4

Worth 5 points 4.0

COMPLETION (all points completed) 5

Worth 5 points 5.0

THOROUGHNESS and ACCURACY (precisely covered all aspects of the job) Worth 5 points

Total Score

3

25/30

GENERALLY GOOD JOB ON AN ALGORTHMIC SET OF TASKS. HOWEVER, THE WORKER JA AND SYSTEM JA MENTION PAPERWORK AND CUSTOMER INTERACTIONS THAT DO NOT APPEAR IN THE FUNCTIONAL JA. THE SUMMARY WAS POORLY WRITTEN AND COULD USE EDITING FOR SENTENCE STRUCTURE AND ACCURACY.

DOG GROOMER JOB ANALYSIS

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DOG GROOMER JOB ANALYSIS

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Groomindale’s Natural Dog Salon of Boone, NC Nice logo – adds to the professionalism

Dog Groomer Job Analysis

Appalachian State University Selena Montagno, Taylor Bumgarner, Alphonso Dunston, & Erika Conley

DOG GROOMER JOB ANALYSIS

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Outline I.

Introduction……………………………………………………………………………3

II.

Dictionary of Occupational Titles (ONET)……………………………………….…..3

III.

Sources of Information……..………………………………………………………....3

IV.

Functional Job Analysis…………….………..…………………...…………………..4

V.

Worker Analysis…………………………..…………………………………………..8

VI.

Systems Analysis.……….…………………………………………………………...12

VII.

Dog Grooming Video Source………………………....…………………….……….14

VIII.

Summary of Dog Groomer Analysis...……………………..........…………………..14

DOG GROOMER JOB ANALYSIS

I.

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Introduction Groomindale’s Natural Dog Salon is a full service grooming and self service bathing establishment. It is located on Shadowline Drive in Boone, NC. Groomingdale’s provides locals with a plethora of grooming and bathing services encompassing a variety of dog breeds. Dog groomers are a very crucial part in the completion of this job and the overall satisfaction of the customers. It is important for a groomer to know all the different approaches to the many breeds of dogs in order to effectively cut and wash them. TELL US WHAT A JOB ANALYSIS IS AND WHAT IS CAN BE USED FOR In order to compile this job analysis, which is a breakdown of the components of a particular job, we used a functional job analysis, worker-oriented analysis, and a systems analysis. The use of a functional job analysis allowed us to delve deeper into the daily tasks associated with the responsibilities of being a groomer at Groomindale’s. The worker-oriented analysis determines which traits are needed to perform the job. The systems analysis identifies who is served by this job, the outputs of the job, the necessary tasks and materials for the job, and who supplies these materials. By using these analyses, we are able to better assess who would be an adequate candidate for a groomer position at Groomindale’s.

II.

Definition from ONET

As listed in the Dictionary of Occupational Titles, the position of a nonfarm animal caretaker is someone who may perform any of the following tasks: Feed, water, groom, bathe, exercise, or otherwise care for pets and other nonfarm animals, such as dogs, cats, ornamental fish or birds, zoo animals, and mice. Work in settings such as kennels, animal shelters, zoos, circuses, and aquariums. May keep records of feedings, treatments, and animals received or discharged. May clean, disinfect, and repair cages, pens, or fish tanks. http://www.onetonline.org/link/summary/39-2021.00

III.

Sources of Information

To learn more about the grooming process, we gathered information from three individuals employed at Groomindale’s Natural Dog Salon. The first person we observed was the owner, Amanda Kalman. She has been working there for seven years. The other two people observed were groomers named Melba Ashley and Michelle Nines. Melba has been working there for six years, and Michelle, three months. We also recorded the washing and grooming process of one of the dogs as an additional source of information.

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IV. Functional Job Analysis The table below exhibits a functional job analysis of a Groomer at Groomindale’s Natural Dog Salon in Boone, NC. This table exemplifies the intricacies of the daily tasks a Groomer has to perform. The information gathered for this table is based off of observation of the job and interviews. Performs what action?

1) Remove

2) Lif

To whom or what?

To produce or achieve what?

Using what tools, equipment, or work aids?

Upon what instructions?

Dog from kennel

To move to washing station

Leash and hands

Dog grooming procedures

To get the dog into the washing tub

Tub, hands, and strength

Dog grooming procedures

Dog

3) Place

Dog

Into the tub

Tub and hands

Dog grooming procedures

4) Check

Dog’s ears

To make sure there are not any infections

Hands, eyes

Upon the groomer’s knowledge and discretion

5) Apply (Optional)

Ear drops

To reduce and prevent further infection spreading

Hands, cotton balls

Upon the groomer’s knowledge and discretion

DOG GROOMER JOB ANALYSIS

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6) Turn on

Water

Running water at an appropriate temperature

Water hose and hands

Past grooming experience

7) Saturate

Dog’s fur

Prepare the fur for shampoo

Tub, hose, water, and hands

Dog breed and coat type guidelines NICE

8) Apply

Shampoo

Prepare dog’s fur for lathering

Shampoo, tub, hose, water, and hands

Dog breed and coat type guidelines

9) Massage

Dog’s fur

Fully absorb shampoo into fur

Tub and hands

Past grooming experience

10) Rinse

Dog’s fur

Remove shampoo from dog’s body until the dog is no longer soapy

Tub, hose, water, and hands

Past grooming experience

11) Remove

Dog from tub

Place on drying table

Tub, towel, drying table, and hands

Dog grooming procedures

12) Obtain AND USE

Double Speed Dryer

Dry the dog

Drying table, Double Speed Dryer, and hands

Dog grooming procedures

Hands and strength

Dog grooming procedures

Harness, grooming table, and hands

Dog grooming procedures

13) Lif

14) Secure

Dog

Dog’s harness

Transfer to grooming table

To attach dog to grooming table

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15) Brush

Dog’s fur

To detangle fur

Wire brush/comb and hands

Dog breed and coat type guidelines

16) Shave/cut

Dog’s body fur

To remove excess fur

Clippers, clipper guards, Cool Care Plus For Clipper Blades, and hands

Dog breed and coat type guidelines

17) Cut

Dog’s face fur

To remove excess fur

Scissors and hands

Dog breed and coat type guidelines

18) Grind/cut

Dog’s nails

To shorten and smooth the nails

Nail sander/toenail clippers, and hands

Owner’s preference and groomer’s experience

19) Tie (Upon Request)

Bandana/ Ribbon

To add aesthetics to the dog

Bandana/ribbon and hands

Owner’s preference

20) Spray (Upon Request)

Spa Renew Pet Cologne

To freshen up the dog

Spa Renew Pet Cologne and hands

Owner’s preference

Hands and strength

Dog grooming procedures

21) Lif

Dog

To place back into kennel

22) Give A treat (Upon Request)

Dog

To reward behavior

Doggy Delirious treats and hands

Owner’s preference

23) Vacuum

Dog fur on the ground and grooming table

To clean work station

Shop vac and hands

Health code standards

25) Sanitize

Dog grooming station, dog

To prepare the store for next day’s clientele

Clorox bleach, mop, water, and hands

Health code standards

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washing station, and kennel room 26) Dilute

Shampoo

To prepare for the next day

Shampoo, water, and hands

Diluting guidelines on bottle

NICE JOB DESCRIBING THE ALGORITHMIC JOB. ARE THEIR OTHER ACTIVITIES SUCH AS PAPERWORK OR CUSTOMER COMMUNICATION TO ADD? YOU SAID THIS IN THE WORKER ANALYSIS: Keep up-to-date files on each dog to be prepared for future visits. THERE IS NO MENTION OF THIS. HOW DO THEY KNOW WHAT DOGS TO GROOM, IN WHAT ORDER, AND CUSTOMER REQUESTS? DO THEY DO ANYTHING WITH THE DOG HAIR AT END OF DAY?

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V. Worker-Oriented Analysis The following table is a worker-oriented analysis. This table identifies the physical, mental, learned, motivational, and social traits, as well as the knowledge skills and abilities needed for a successful dog groomer at Groomindale’s in Boone, NC on a rating scale from 1 to 5. Area

Job Function

Trait

Physical

Physical Exertion

1. Strength

Mental

DescriptionCAN:

Rating

How it applies to the job

Lif, pull or push physical objects.

3

Lif up to 100 pounds depending on breed of dog

2. Stamina

Expend physical energy for long periods of time.

2

Bodily Activity

3. Agility

React quickly; has dexterity, coordination.

3

Sensory Inputs

4. Vision

See details and colors of objects.

2

5. Hearing

Recognize sound, tone and pitch.

1

6. Perception

Observe and differentiate details.

2

Vigilance & Attention

Ability to precisely cut around sensitive areas of the dogs

DOG GROOMER JOB ANALYSIS

Information Processing

Area

Learned

Job Function

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7. Concentration

Attend to details amid distraction.

3

Being able to remain focused on current tasks while in the presence of boisterous dogs

8. Memory

Retain and recall ideas.

3

Each breed of dog has a standard haircut that they must recall, in addition to owner’s preferences

9. Comprehension

Understand spoken and written ideas.

2

10. ProblemSolving

Reason and analyze abstract information.

2

11. Creativity

Produce new ideas and products.

1

Trait

Description-CAN:

Rating

Quantitative Computation

12. Numerical Computation

Solve arithmetic and numerical problems.

1

Communications

13. Oral Expression

Speak clearly and effectively.

2

14. Written Expression

Write clearly and effectively.

2

15. Planning

Project a course of action.

3

Action Selection & Projection

How it applies to te job

Keep up-todate files on each dog to be prepared for future visits. Needs to plan

DOG GROOMER JOB ANALYSIS

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Application of Information & Skill

16. DecisionMaking

Choose a course of action.

2

17. Craf Knowledge

Apply specialized information.

3

Needs to understand the individual nuances between each dog breed’s hair styles.

4 TOO HIGH BUT GOOD INFO

Precision cutting of hair on large and small dogs, proper procedure for bathing

18. Craf Skill

Motivational

Perform a complex set of activities.

Unprogrammed

19. AdaptabilityChange

Adjust to interruptions and changes.

2

Cycled

20. Adaptability-

Adjust to repetitive activities.

3

Repetition

StressedWorking

21. AdaptabilityPressure

Adjust to critical and demanding work.

2

SecludedConditions

22. AdaptabilityIsolation

Work alone or with little personal contact.

2

Unpleasant

23. Adaptability-

Work in hot, cold, noisy work

2

Repeat similar steps in washing and cutting with every dog

DOG GROOMER JOB ANALYSIS

Dangerous

Area Motivational, continued

Social

Job Function

13

Discomfort

places.

24. AdaptabilityHazards

Work in dangerous situations.

Trait

DescriptionCAN:

1

Rating

How it applies to the job

Absence of direct supervision

25. ControlDependability

Work with minimum of supervision.

3

Mostly work alone at their groomer station with assigned dogs

Presence of difficulties

26. ControlPerseverance

Stick to a task until completed.

4 TOO HIGH

Once task has been initiated, they must complete it before moving onto the next dog-grooming step

Unstructured conditions

27. ControlInitiative

Act on own, take charge when needed.

2

Access to valuables

28. ControlIntegrity

Observe regular ethical and moral codes.

2

Limited mobility

29. ControlAspirations

Limit desire for promotion.

4

Interpersonal contact

30. Personal appearance

Meet appropriate standards of dress.

2

31. Tolerance

Deal with people

2

Fewer opportunities for upward movement

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in tense situations. 32. Influence

Get people to cooperate.

1

33. Cooperation

Work as a member of a team.

2

GENERALLY GOOD – PROBABLY TOO HIGH IN SOME PLACES

VI. Systems Analysis The table below is a systems analysis that identifies who is served by this job, the outputs of the job, the necessary tasks and materials for the job, and who supplies these materials. As demonstrated by this table, this groomer position is an integral part of Groomindale’s much larger system.

WHO ARE THE DIRECT INTERNAL CUSTOMERS OF THIS JOB? - Customers - Groomers - Store Manager

WHAT OUTPUTS ARE PROVIDED TO THESE CUSTOMERS? -A dog that is properly bathed and groomed based on the breed’s standard or owner’s request -Inform owner of possible issues concerning dog’s behavior or medical ailments THIS WAS NOT IN THE FUNCTIONAL JA -Reliable customer base for all employees – NOT AN OUTPUT

DOG GROOMER JOB ANALYSIS CLEANED EQUIPMENT

WHAT JOB TASKS ARE INVOLVED TO PRODUCE THESE OUTPUTS? -

-

- Wash the dogs - Groom dogs - Keep up to date records on clientele NOT IN FUNCTIONAL JA - Check eyes and ears for infections CLEAN UP?

WHAT INPUTS (materials, information, services) ARE NEEDED TO DO THESE TASKS? -

-

- Shampoo - Conditioner - Towels - Dryer - Clippers - Scissors - Wire brushes - Toenail clippers/Nail Sander - Paper/Pencils IS THERE ANY INPUT FROM THE DOG CHECK-IN PROCESS OR PAST FILES

WHO PROVIDES THESE INPUTS (i.e., internal suppliers)?

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DOG GROOMER JOB ANALYSIS -

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- Store Manager - Employees WHAT ABOUT CUSTOMERS WHO PROVIDE REQUESTS?

VII. Other methodology Our additional methodology to gaining information was taking videos of our experience at Groomindale’s. We recorded the bathing and cutting process of one of the dogs. This was helpful to our research because it allowed us to look back and analyze the grooming process in closer detail. Grooming is a very hands-on professional, and it would be difficult to capture the intricacy of the tasks in just words. While working on the Functional Job section of the Job Analysis, it was very helpful to return to the video to find specific details that we may have missed. Videos 1: Bathing and drying process Video 2 & 3: Standard grooming process WHAT ABOUT THINGS THEY DO TO LEARN ABOUT NEW STYLES AND METHODS?

VIII. Summary of Dog Groomer Analysis A groomer must be prepared for the repetition involved in this position, as well as the limited opportunities for upward growth within the company. The grooming process is a combination of two different elements consisting of washing and cutting. Even though each dog

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involves a different approach, their task tends to remain relatively constant. They begin the process by washing the dog. This involves such tasks as checking their ears for infection and if needed, administering ear drops, which is applying specialized information they must learn in order to care for the dogs. After shampooing, lathering, and rinsing the dog, they dry them with the dual speed blow dryer. They then take them to the groomer station where they can begin the cutting process. This task exemplifies the importance of high mental topics needed for this position such as memory and concentration BAD SENTENCE AND I DOUBT THAT THE MENTAL ASPECT OF THE JOB IS THIS IMPORTANT. The groomer must recall the different breed and coat types to precisely groom the dog. Another important aspect of a proficient groomer is keeping a clean work station by vacuuming and sanitizing after each dog. By the end of the process, the customer is provided with a properly bathed and groomed dog.

MISSING CUSTOMER INTERACTIONS AND KEEPING RECORDS....