Mangement chapter 3 quiz PDF

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Pre-quiz Chapter 3 1. The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the: economic dimension 2. Abraham's Applesauce is in the process of hiring 60 new workers. The personnel department has a large pool of unskilled labor to draw from because of the high unemployment rate in the local area. Which dimension of the external environment is involved here? Labor market 3. Which statement below is correct? A dynamic environment has more uncertainty than a stable environment 4. Which of the following links to and coordinates the organization with key elements in the external environment? Boundary span 5. Which of these is associated with the surface level of organizational culture? Manner of dress 6. In a corporate culture the internal culture must fit the needs of the external culture and company __________. strategy 7. An object, act, or event that conveys meaning to others is referred to as a: symbol 8. Which of the following can help symbolize the organization's values and vision and help employees to personalize and absorb them? Story 9. An achievement culture is suited to organizations that are concerned with serving specific customers in the external environment but without the intense need for flexibility and rapid change. True 10. Which culture would place high value on meeting employee needs? involvement 11. Companies should pay attention to both cultural values and business performance. True 12. Which quadrant puts high emphasis on both culture and business performance? Quadrant B 13. The cultural leader upholds the organization's values, vision, and mission that they communicate through their actions. True 14. Which is the best example of a cultural leader using a sign or symbol to influence the organization's culture? Telling employees a story to inspire change APALIA – CH. 3 1. Originating in other countries, this dimension can influence all other dimensions in the general environment. International dimension 2. When government regulates the way industries do business, this dimension is at play. Legal-political dimension 3. This occurs when two or more companies agree to cooperate to achieve a strategic goal. Joint venture 4. This information is gained by scanning both internal and external environmental trends with sophisticated software to find relationships that might influence a company’s performance. Business intelligence

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Rayovac produces batteries in special Disney packaging for sale at all Disney theme parks. This is an interorganizational partnership because Rayovac and Disney maintain their separate identities—people still buy Rayovac batteries, not Disney batteries. The batteries are just in different packaging. International Paper Company, MeadWestvaco, and Rubicon, Ltd. Work together and found ArborGen, a new biotechnology company that creates genetically modified trees. This is an example of a joint venture because ArborGen is a new company, founded based on inputs from three other companies. United Airlines buys Continental Airlines to create one airline company with more than 87,000 employees. This is a merger because when United bought Continental, they joined together to become one company. Pharmaceutical companies such as AstraZeneca monitor the research going on in university laboratories to speed up the development of new drugs. When AstraZeneca employees look at university research, they gather information spanning several boundaries, including technological, customers, competitors, and suppliers. Supermarket chains Kroger, Albertsons, and Safeway banded together to negotiate with labor unions. This is an interorganizational partnership because Kroger, Albertsons, and Safeway maintained their separate identities while they negotiated with the labor unions. Harley-Davidson hires an outside research firm to search through massive amounts of data to reveal patterns that help decipher and predict competitors’ actions. Data mining helps managers span the boundary between the internal environment, customers, and sociocultural trends. Wells Fargo combined with Wachovia to form the nation’s fourth largest banking corporation. This is a merger because Wells Fargo and Wachovia joined together to become one company. Walmart recently teamed with Bharti Enterprises, Inc. to create a new wholesale business that supplies restaurants, hospitals, vegetable vendors, and hotels. This is an example of a joint venture because Walmart and Bharti Enterprises, Inc. created a new company together.

POST QUIZ 1. The current employees of a company are part of what type of environment for the organization? Internal 2. Starbucks expanded into the European market with packed stores in Germany and the U.K., but its sales and profits in French stores were disappointing. Some of the reasons for this were a sluggish economy, more expensive rent, and higher labor costs in France; furthermore, instead of grabbing a coffee to go, the French prefer to linger over coffee. Relate what was affecting Starbucks ability to thrive in France.

Starbucks did not consider their competitors when opening stores throughout France.

3. Constantine's jewelry shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing? Boundary-spanning roles 4. Managers at Nintendo are faced with uncertainty due to the large amount of downloadable, inexpensive games for smartphones and tablets. Nintendo is traditionally a console game maker and is confronting changes in technologies and consumer tastes. In 2012, Nintendo posted the first loss in its history. Which of the strategies below would help Nintendo modify its operation to increase sales? Using business

intelligence to be aware of what is going on externally 5. The set of key values, beliefs, understandings, and norms that are shared by employees of an organization are called the organization's: culture 6. Menlo Innovations creates custom software for organizations. The company's founders wanted to create a unique environment that embraced teamwork, learning, and fun to infusehappiness into what is often lonely, grueling work. Identify how Alejandra can use this same type of culture in the programming department she manages. She can

encourage her employees to pull together and help bring out the best in one another. 7. A __________ is a planned activity at a special event that is conducted for the benefit of an audience. Ceremony 8. The hotel chain Ritz-Carlton advertises that they are "Ladies and gentlemen taking care of ladies and gentleman" as a way to convey special meaning to its employees. This is said to demonstrate the cultural commitment to take care of both employees and customers. What tool is Ritz-Carlton demonstrating to express its corporate culture? The company expressing a key corporate value with a slogan 9. Which type of organizational culture supports a rational and orderly way of doing business? Consistency culture 10. Devon owns a realty company. He is conscious of a decline in the housing market and realizes the need to encourage the realtors working for him to adapt to this change in their external environment. Devon decides that bimonthly he will meet with all his employees to discuss their concerns and ideas, showing how highly he values their needs. Identify which type of corporate culture Devon is using. He is using involvement culture that focuses on employee participation to adapt to change. 11. Companies that are successful in a turbulent world have managers who pay attention to cultural values and business performance. True 12. Johnson & Johnson, makers of a wide range of consumer, health, and prescription products are considered a high-performance workplace while also cultivating a culture that encourages employees to work in teams and remain open to change. At Aadrika's company the focus is on business performance and employees frequently complain about long hours and aggressive deadlines. Analyze how Aadrika's company can follow the

example of Johnson & Johnson's internal environment. They

can shift some of the focus to building a positive culture and binding people together. 13. The cultural leader articulates a vision for the organizational culture that the employees can believe in. true 14. Feng owns a restaurant chain that has recently opened locations in several areas. He wants his company to succeed and realizes that, in a rapidly changing world, he needs to pay careful attention to business performance and to cultural values. Relate how Feng, as a cultural leader, can demonstrate the importance of both business performance and cultural value. Feng can overcommunicate the company's values by use of symbols and signals, and reinforce the values by his own examples....