MGT 380 1 24 - Akanksha Bedhi PDF

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Akanksha Bedhi...

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Employment Life Cycle ● Workforce Planning → Job Analysis → Sourcing (Candidates) → Screening/Testing → Onboarding → Training →succession plan ← Performance → Promotion/Termination ● Leaves ○ Vacation ○ Sick ○ FMLA ● Total Rewards ○ Worker’s Comp ○ Bonuses ○ Benefits ○ Union ● OSHA/safety issues ● 70% unengaged in the workplace Strategic Implementation ● Every organization has a strategy ● Once that strategy is in place, you have to identify the structure ● Skills -training, selection, performance management ● In the middle we have shared values- culture, ethics ○ Me too ● Systems- Needed to have strategy and structure ○ Performance Management (Performance Appraisals/Reviews) ○ Raises/ Compensation ● Staf ○ Hiring, recruitment ● Style ○ Formal, Casual

Job Analysis Assignment ● Job Observation ● Observe barista to see what they do ● Create a task statement: 1. Performs what action (verb) a. Greets 2. To whom or what? (object of the verb) a. Customers 3. To produce what? Or Why is it necessary? (expected output) a. To acknowledge presence 4. Using what tools, equipment, work aids processes? a. Using friendly demeanor Makes drinks according to recipes using equipment ● 5 task statements about the barista ● 5-6 knowledge, skill, ability, and other characteristics ○ What do they need to know, acquire through learning/training ■ Knowledge of recipes ■ Physical, cognitive, customer service, managerial ability, oral communication, reading comprehension- the capacity to do a specific skill, something that we just have ■ Skill- verbal behavior

Task Statements 1. Greets customers to acknowledge presence using a friendly demeanor 2. Takes orders from customers to fulfill their needs using the P.O.S system 3. Makes drinks according to recipes using equipment 4. Maintains inventory to ensure efficiency by replenishing supplies 5. Makes sales to generate revenues by attracting new customers Knowledge, Skill, Ability, and Other Characteristics ● Knowledge of recipes ● Verbal Communication ● Customer Service ● Action-Oriented ● Organizational Skills ● Client Relationships

A job analysis is the foundation for many human resource activities: selection, training, performance management, compensation and so on.

There are many ways to conduct a job analysis including job observation, questionnaires, focus groups, and so on. For this exercise you will use the job observation method to generate five task statements and five knowledge, skill, ability, and other characteristic statements. For the task statements please make sure they are written in the proper format. 1. Performs what action? (verb) 2. To whom or what? (object of the verb) 3. To produce what? or Why is it necessary? (expected output) 4. Using what tools, equipment, work aids, processes? Knowledge, skill, and ability statements can be written in a different format: knowledge of ...; ability to ... or written communication; skill to ... or cash handling skills....