OB Video Questions for Final PDF

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These are practice questions that were included in Professor Bilian Lin's lectures. She included them on quizzes and tests....

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Chap. 7 Video: 1. When trust is rooted in a rational assessment of the authority’s trustworthiness, it is called ____ trust. a. Cognition-based 2. Raheem recently hired a new assistant, Cathay. At his office, he often receives confidential letters and docs regarding work, as well as some personal mail, including financial stmts….When Cathy gives him the mail, Raheem trusts that she hasn’t stolen or opened any of it. Raheem has a high degree of a. Trust propensity 3. Just a week into their new jobs in the marketing and advertising division of a cell phone company, Alexa, Nigel, and Larain were given the task of creating an advertising campaign for the company’s new phone….Although they know little about Laraine’s skills in this area, they believe she’ll do a good job. Which of the following is true w/ regard to Alexa & Nigel? a. They have a high degree of disposition-based trust 4. Manuela and Noor were incensed when their company decided to get rid of its onsite childcare center & expand its gym & sports facilities instead….Manuela and Noor feel that ____ justice was not served. a. procedural 5. ____ reflects the degree to which the behaviors of an authority are in accordance with generally accepted moral norms. a. Ethics 6. ___ is the 3rd step in the 4-component model of ethical decision making and reflects an authority’s degree of commitment to the moral course of action. a. Moral intent Chap. 8 Video: 7. Wes’s employer has established a course of learning for him. From the standpoint of organizational behavior, this is particularly important b/c learning will help him to a. Become a better decision maker 8. True learning only occurs when a. Changes in behavior become relatively permanent 9. In her job as a research analyst for a stock brokerage, Caroline spends a lot of time at her computer….Soon she had a dossier on the subject, gleaned from her research on the Internet. The information Caroline acquired in this way is an example of ___ knowledge. a. Explicit

10. When employees observe the actions of others, learn from what they observe, and then repeat what they have observed, they are engaging in a. Behavioral modeling 11. Tracy and Tonya’s business has enjoyed enormous growth, and they are not sure how to handle the growing list of back orders, so they sit down together to figure out what they should do….Lastly, having made a decision, they set out to implement it. This is an example of: a. The rational decision-making model 12. The concept of bounded rationality suggests that we are likely to a. Not have the ability or resources to process all available information and alternatives to make an optimal decision 13. ___ defines the tendency of people to see their environment only as it affects them and as it is consistent with their expectations a. Selective perception Chap. 9 Video: 14. Personality traits are a function of both your a. Environment and genes 15. Which of the following is a dimension of the Big 5 taxonomy? a. Extraversion 16. Herb’s office is impeccably organized. Herb always shows up on time….Herb exemplifies the personality trait of: a. Conscientiousness 17. The Source, an engineering company, introduced a 360-degree feedback system….In the context of the Big Five taxonomy, the personality dimension ___ best describes Lou. a. Openness to experience 18. Compton and Lula are successful stockbrokers working with the Market Beat Brokerage Firm. According to the Myers-Briggs Type Indicator, the ____ type best describes Compton, and the ___ type best describes Lula. a. Sensing; intuition 19. Which of the following scenarios represents the most appropriate use of the Myers-Briggs Type Indicator? a. Stu applies it to build understanding of the different approaches used on his team

20. Volkwear Ltd., a German clothing manufacturer, is known as a company that focuses on improving its customers’ quality of life. In the context of Hofstede’s dimensions, the cultural values dimension of ___ best describes Volkwear Ltd. a. Femininity 21. Cooper, a trainer at D&J Inc., preaches the company’s policy of prudence to all his new trainees. In the context of Hofstede’s dimensions, this cultural value followed a D&J Inc. is an example of: a. Long-term orientation Chap. 10 Video: 22. Which of the following are the strongest determinants of one’s abilities? a. Genes and the environment 23. Daylen and Daven had totally different childhoods….Now, five years later, what would be the most likely result if they both took a cognitive ability test? a. Daven would narrow the scoring gap with Daylen because environmental influences on cognitive ability tend to decrease as people age 24. Eagle is a human resources coordinator for a large firm dealing with a range of products….What can she do when she administers the test to Pablo, and he scores very well on both of them? a. Hire Pablo because people tend to score similarly across all types of cognitive ability 25. Which of the following people described below has a high degree of reasoning ability? a. Barry is a judge who uses laws and rules to guide him in making decisions 26. A group of friends decided to start their own custom clothing firm with the resources and abilities they have….From the information given, it can be concluded that Steven has high ability in the area of? a. Mathematical reasoning b. How about Bobby? i. Inductive reasoning 27. Aaron leads a sales team….How can Aaron best help Ralph in this situation? a. By reminding Ralph to keep working on his goal because it will get harder to reach if he wastes time worrying about it 28. On the third day teaching at a public school, Tiffany, who is used to teaching at a small private school, has become very frustrated with the larger class size and louder behavior than she is accustomed to….Tiffany has just displayed a. self-awareness

29. Which of the following scenarios depicts someone using other awareness? a. Angie can tell that Lewis is overwhelmed and lets him switch places with another worker 30. When Matt was driving to work, a car sped past him, and its passengers began throwing trash out of the car window….From the scenario, it can be concluded that Matt has a high degree of a. Emotion regulation Chap. 11 Video: 31. Which of the following is true of teams? a. A team works interdependently over some time period to accomplish common goals related to some task-oriented purpose 32. While ___ teams focus on the accomplishment of core operational-level production and service tasks, ___ teams focus on integrating the activities of subunits across business functions. a. Work, management 33. An example of a management team would be a a. Team that oversees the functioning of all the teams in an organization and coordinates activities among teams. b. An action team would be a i. Band traveling around the country for six months, playing shows at different venues. c. A work team would be a i. Group of four workers making a specific part on the production line of an automobile factory. d. A project team would be a i. Team composed of interior designers, architects, and builders involved in designing and creating the layout of a new hotel. e. A parallel team would be a i. Quality control team at a factory that oversees the quality of the goods produced and recommends changes in production techniques. 34. Alyssa works for an engineering firm that has been hired to design and supervise the construction of a highway bridge over a major river….How should Alyssa deal with designing and overseeing the building of the bridge? a. She should gather a group of people with a wide range of specialized talents to work on the bridge until it is completed 35. Paul, Brian, and Jeff work in different teams at Lake Mattresses….Paul is part of a(n) ___ team. a. Management

b. Brian works in a ___ team. i. Work c. Jeff is in a ___ team. i. Parallel 36. Parkdale Windows utilizes a classic assembly line in manufacturing its window components. Which type of interdependence is depicted? a. Sequential 37. The highest level of interaction and coordination among members is required in ___ interdependence. a. Comprehensive 38. Every day at Coat Tech, Bill sands down cars and then Brian removes the dust….Coat Tech’s workers have ___ interdependence. a. Sequential 39. According to the value in diversity problem-solving approach a. Diversity in teams is beneficial b/c it provides for a larger pool of knowledge from which a team can draw as it carries out its work 40. Milo has assembled a diverse team of leaders to carry out major initiatives within his company….How can Milo address this problem? a. Instruct the team to reflect on its goals and progress Chap. 12 Video: 41. Which of the following examples best exemplifies the concept of process gain? a. Tim, Eloise, and Mia, through their combined efforts to improve efficiency as shipping and receiving clerks, achieve a higher on-time delivery rate than their coworkers working individually 42. A team of highly skilled and qualified members of an organization failed to perform the team objective assigned to them….Which of the following explains the reason for process loss in this case? a. Production blocking 43. A psychology class has been assigned an individual case study project as well as a group project….Ben and Julia’s behavior is an example of a. Social loafing 44. Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc.(WII), and are responsible for generating ideas for new marketing strategies….Sila’s action would contribute to which factor in effective decision making at WII? a. Decision informity

b. Alvaro’s tendency to listen to Sasha and ignore Jerome reflects which factor in effective decision making? i. Hierarchical sensitivity 45. Leslie, a marketing manager at the Sunshine Spa, is consulting with Tess, a dermatologist at the spa, to explore the possibility of incorporating certain treatments as part of the spa’s package schemes. Leslie is engaging in a(n) ___ activity of the boundary-spanning process. a. Task coordinator 46. Matt, a training coordinator at ARC Technologies, and his team are organizing a workshop for the employees….Matt, in this case, is performing a(n) ___ activity of the boundary-spanning process. a. Ambassador 47. ___ can be beneficial to teams if it stimulates conversations that result in the development and expression of new ideas. a. Task conflict 48. Jasmine is promoted to a position in marketing after 2 years in customer service at the upscale clothiers Blanston Brothers….This team is demonstrating ___ conflict. a. relationship 49. Many years ago, Spring Telecommunicators aired an advertisement intended to demonstrate the clarity of reception Spring customers could expect….The mix-up was probably due to the presence of ___ in the communication process. a. noise 50. Which type of network structure in communication has the lowest degree of centralization? a. All-channel network 51. A small outdoor athletic footwear company, Choose-to-Reuse Shoes, prides itself on its “green” image….If she were to use the principles of network structure, which approach would Jenna take to maximize the efficiency of the charitable effort? a. Name one employee to coordinate the effort and have the group channel all its communications through that person 52. John F. Kennedy’s decision to go forward with the Bay of Pigs invasion of Cuba, NASA’s decision to launch the space shuttle challenger in unusually cold weather, and Enron’s board of directors’ decisions to ignore illegal accounting practices are famous examples of: a. groupthink

53. Rachel, Emily, and Dravos are new product development specialists at the athletic footwear company Sole Success….A team such as this is said to have a. High potency 54. A special surveillance and rescue team is being deployed to counter the menace of pirates in the Indian Ocean….The team’s high level of common understanding refers to which of the following? a. Mental models 55. In a project team at Kaizen International, everyone focuses on his or her specialty and what they do best….This shows that the project team at Kaizen has an effective a. Transactive memory Chap. 13 Video: 56. Paolo calls in his sales team and says “Okay, everybody, listen up: we’re going to increase our sales across the board 30 percent next quarter. Here’s how we’re going to do it, and here’s what I’m going to do to help us get there.” Paolo is demonstrating a. Leadership 57. Lynette is the new head of operations for ShurWay, a nationwide corporation with offices in several major cities….The best way for Lynette to set the right tone is to let everyone know that she is ready to a. Do everything she can, both in terms of her position and her knowledge and other abilities, to help each employee do what they need to do to help the company meet its objectives 58. As manager and team leader, Sandra calls her subordinates together and says, “Okay, this week I’ll need each of you to work a few extra hours because we need to get out those brochures that were back-ordered.” She is exercising her ____ power. a. Legitimate 59. As head of the sales team, Kevin has the power to dispense sales leads to the members of the team….He possesses ____ power. a. reward 60. As one of the most experienced medical doctors in the world when it comes to a particular rare but serious rheumatological condition, Serena possesses enormous ___ power within the medical community. a. Expert 61. Michael Jordan is an icon in basketball. Many people buy shirts with his name on them. Jordan’s iconic status gives him ___ power. a. Referent

62. Noted for his flamboyant ties and his outspoken opinions, Billy is no ordinary vice president within the gigantic Mulray Corporation…..Everyone, it seems, wants to be around Billy, who possesses a great deal of ___ power within the organization. a. Referent 63. As the head of overseas operations for FoodCo., an international conglomerate supplying more than 60 countries, Devon has access to resources beyond the reach of most people--- even the company president--- and this in turn has made him very influential within the company. Devon holds the authority that is an example of the contingency factor a. Substitutability 64. The up-and-coming presidential candidate has an ability to make voters feel that they are helping decide the future….The candidate is adept at using the influence tactic known as a. Consultation 65. A few minutes before the grand opening of the newest store in the chain, Chanel from the corporate office gave the whole team a rousing speech in which she told them that they had the power to make things better for the entire community. This is an example of a. Inspirational appeal 66. In a conflict situation, Pat attempts to get his needs met without any concern for the needs of the other party. He utilizes ___, a conflict resolution style. a. Competing 67. Diane and Tia had two conflicting ideas regarding how to relaunch their restaurant to a new market….Diane used the ___ style of conflict resolution. a. Accommodating 68. In the mid-1800s, Senator Henry Clay was known as “The Great Compromiser” for his ability to strike compromises on the hot-button issues of the day, most notably slavery. In reaching such agreements as the Missouri Compromise, Clay and others of like mind most likely believed that a. Arriving at an interim solution would allow more time to study the problem 69. The board was split over a fundamental question of the company’s future direction, but Mr. Gillespie declared himself neutral in the conflict….His behavior exemplifies an approach to conflict resolution known as a. Avoiding

70. Erin has just concluded another case in which she lived up to the slogan posted on billboards all over the city: “The number-one choice for women facing divorce!”....However, Erin may have missed one thing, which is that she should have a. Let the other side win on some small point, so they would walk away feeling they had won at least something Chap. 14 Video: 71. Ji-Eun is in charge of selecting an intern for the HR department at her company….After interviewing five candidates, who do you think she chooses? a. Qasim, who did not have quite as much experience but was sharp and outgoing and showed an extreme willingness to learn 72. Brady looks up to his boss, Malik, who has a business degree from Yale and, like Brady, is ambitious, successful, and extroverted….Malik often tells Brady “you remind me of me ten years ago.” Brady is likely to be a member of Malik’s a. ingroup 73. Which of the following is the style of decision making whereby the leader plays no role in deliberations unless asked? a. Delegative 74. Alisha is the manager of Fresh Marketplace, an organic cafe, juice bar, and supermarket….After the meeting, she weighs their ideas before making a decision. Alisha’s leadership style is a. Consultative 75. Claire has built her company by giving special attention to details….Claire makes use of the ___ style of decision making. a. Autocratic 76. Chang is the art director at Idlewild Graphic Design….Designers bring prototypes and everyone votes on them. Chang’s leadership style is a. Facilitative 77. Julio has been newly appointed as the CEO of SmartSystems, Inc….It can be said that Julio has adopted a(n) ___ style of decision making. a. Delegative 78. Jackson’s boss, Samira, is excited about a new project management system she learned about at a weekend seminar, which purports to increase accountability and efficiency by 30 percent….What dimension of day-to-day leadership is Samira demonstrating? a. Initiating structure

79. Orrin, the manager of Nordic Kitchen and Bath, has always been supportive toward the employees and understands their feelings….Orrin would score high on a. Consideration 80. Bianca has just hired five new people for her startup, Inspirex, which has been in business for a few years and recently received a large sum of money from an angel investor….Based on this, what else did Rashad and Xavier most likely take note of regarding Bianca’s behavior? a. In a meeting the first week, she solicited Rashad’s and Xavier’s opinions, instead of just making them sit and listen. 81. Technically, Vinh’s direct supervisor is Leila, but his de facto boss is his colleague Mark, who has been with the company for several years….Leila is demonstrating a. Laissez-faire leadership 82. Over lunch, Daniela and Hassan are discussing their managers….Daniela’s boss can be described as a(n) ___ leader. a. Transformational 83. Craig, the CEO of ShopRite, Inc., has noticed that one of his store locations has consistently through-the-roof sales numbers….What else did the survey most likely reveal about Jamal’s employees? a. They demonstrated citizenship behaviors, such as volunteering after work Chap. 15 Video: 84. Eileen is the leader of a small compost facility that caters to organic farmers. She has to decide how many employees each supervisor will oversee, and how closely they will watch over them. This is an example of Eileen shaping her company’s a. Organizational structure 85. Dana is the CEO of a large technology company. She has some very talented employees, but the company keeps falling behind its competitors. When Dana observes what is going on, she finds some cases where managers are micromanaging good employees, while other managers cannot address all the needs of their employees. Dana needs to address how her talent is a. Organized 86. Shane is the project manager of the organizational development team at Solid Hardwoods….Shane divided the tasks among the team members to collect preliminary information on different elements of Solid Hardwoods’ structure. Meg was asked to collect information on the degree to which tasks are divided into separate jobs. Andrea was asked to collect info on formal authority relationships. Francine started looking into how many employees each manager has responsibility for, and Carol was asked to collect evidence on the degree to which rules and procedures are used to standardize

behaviors at Solid Hardwoods….Meg was given the job of collecting info on which of the following elements of the organizational structure? a. Work specialization b. Andrea was asked to collect information on which of the following elements of the organizati...