OB Video Questions for Midterm PDF

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These are practice questions that were included in Professor Bilian Lin's lectures. She included them on quizzes and tests....

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Chap. 2 Video: Mini Case 1: Answer: Normally, Teresa’s job involves routine task performance, but this situation required adaptability. Mini Case 2: Talking behind her supervisor, she has a lack of E. Sportsmanship Chap. 3 Video: 1. As the manager of the local Express Pkg Services, a retail shipping facility, DeAnna is evaluating the employees who work at the counter. She looks at such factors as (+) or (-) customer comments about each employee, their sales relative to those of their coworkers, the amt of time they spend w/ each customer, & so forth. DeAnna is evaluating each of these employees in terms of their: a. Task performance 2. Hector works as an assistant coach for the Boise Geysers in the U.S. Basketball Assoc. Recently, he was offered the position of head coaching duties with the Boulder Mtn. Goats. Though their offer was very attractive, & it would’ve been a huge career move for Hector, he declined the offer. He felt it was w/ Geysers that he had learned & developed as a coach & that staying w/ the team was the right thing to do. This is ex. of ___ commitment. a. Normative 3. Mohammad’s Co. recently began offering series of free leadership seminars aimed at helping lower-level employees enter a mgmt track. It has been very successful, & Mohammad’s dept. manager remarks to his colleague that he has seen a marked increase in ____ among the employees who’ve taken it. a. Normative commitment 4. Priya is sitting at her desk. On her computer screen are several docs for a project due at 2 pm. She is staring at the screen & has her hand on her mouth, but she’s thinking about an after-work party she’s invited to. Her colleague Damien walks by & snaps his fingers. “Earth to Priya!” He says. Priya is engaged in: a. Daydreaming 5. ___ is an intentional desire on the part of employees to appear like they’re working, even when they’re not performing work tasks. a. Looking busy Chap. 4 Video: 6. Saki feels strongly that she wants to be able to make a diff. & help ppl when they’re in trouble. Jake worries deeply about expenses. He has a large load of student debt to

pay off & his wife is expecting their 2nd child. Tamar tolerates teamwork but isn’t thrilled by it & she also has mild anxiety about germs. Which of the following stmts is most likely true? a. Saki has the highest level of job satisfaction Which of the following stmts is most likely true? a. Jake most likely has the lowest job satisfaction 7. Which of the following is true regarding value-percept theory? a. V-P theory suggests that ppl evaluate job satisfaction according to specific “facets” of the job 8. According to value-percept theory, the relation between dissatisfaction, value (imptnce) & value (want) is given by the following: a. Dissatisfaction = (Vwant - Vhave) x (Vimportance) 9. According to job characteristics theory, the degree to which the job provides freedom, independence, & discretion to the individual performing the work is known as: a. autonomy Chap. 5 Video: 10. Nobuko is a customer service rep. at Call Center Central. She thought a job answering phones all day would be easy & at first, it seemed to be. But over time, the large daily call volume & the number of angry or aggressive callers made her edgy & she found herself being short w/ customers for no reason. She started having muscle spasms & began to get headaches while at work. N’s physical symptoms are ex’s of: a. Strains 11. Judy has just started a new job as a checker at Farmer’s Grocery....She finds herself feeling anxious about going into breakroom b/c she’s reluctant to find out her days off are again diff. than she requested. According to the transactional theory of stress, what’s Judy’s next step? a. To realize the importance of spending time w/ her bf & understand that a variable work schedule will negatively impact her personal life 12. ____ are stressful demands that are perceived as opportunities for learning, growth, & achievement. a. Challenge stressors 13. ____ are stressful demands that are perceived as hindering progress toward personal accomplishments or goal attainment. a. Hindrance stressors 14. Which of these is a work hindrance stressor? a. Role overload

15. Angela is working as the head of sales at Blue Mtn. Cola. Her work requires her to travel extensively & meet customers in various countries. However, Angela’s role also requires her to mentor several sales reps who work under her & keep track of their progress. B/c Angela stays away from her office most of the time, she finds it hard to manage both types of work responsibilities. Angela faces which of the following challenges? a. Role conflict 16. Kwanae, Rosalinda, & Sven work at Security 1st Trust & National Reserve, a medium-sized bank w/ 240 branches in 8 states….Sven has been given very few instructions/guidelines about how things are supposed to be done. Instead, the bank expects him to learn on the job. Sven is encountering stress resulting from: a. Role ambiguity 17. Coping strategies can be viewed as either ___ focused. a. Problem or emotion 18. Alisha and Carolina work at the Flash-frozen Vegetables Factory….Alisha decides to work longer hours to meet the deadline, whereas Carolina tries to distance herself from problems at work by thinking about the positive things in her life. Which coping strategy is Carolina utilizing? a. Emotion-focused cognitive coping 19. Charene is a product development manager for Unique Automotive Accessories….Lately, Charene’s supervisor, Ivan, has noticed that her productivity is slipping from its previous high point….Ivan decides to hire Charene an assistant to ease her workload and improve her work-life balance. Ivan’s approach to alleviating Charene’s stressors is an ex. of: a. Instrumental support 20. Mohammed, who managed an IT dept at the Corporate Headquarters of the retail clothing chain Real Cheap Shirts, noticed one of his best technicians, Mia, was often coming in late and when she’s on time, she was distracted and harried….Mohammed proposed to alter Mia’s work requirements such that she could work whatever hours she wanted to….In allowing Mia to have altered work hours, Mohammed was utilizing: a. Supportive practices Chap. 6 Video: 21. Wallace just got a new batch of articles to edit. He is enthused about starting something new. He decides to put all other distractions aside and focus on this task. He gets a great deal done, but after 3 hours, he’s ready for something else. Deciding to quit after a few hours demonstrates the effect of Wallace’s motivation on his ___ of effort. a. Persistence 22. Expectancy theory focuses on describing:

a. The cognitive process that employees go through to make choices among different voluntary responses 23. Alvin is the leader of a team of counselors at a camp for recovering addicts….What is the 1st thing Alvin should do in his speech? a. Remind the team of how they worked hard to successfully overcome challenges in the past 24. Which of the following scenarios demonstrates how workers determine efficacy levels through vicarious experiences a. Bill, just named Sales manager, asks Fred what his job was like when he was the sales manager 25. Evander has been asked to lead a team of educators….Evander’s efficacy is moderated by his fear and anxieties, as well as his pride and enthusiasm, which are all examples of: a. Emotional cues 26. Employees at Carpet Lot were given a survey about the workplace. One of the questions asked them about their wages. Which of the following respondents gave a response that shows a belief in a high level of instrumentality at Carpet Lot? a. Irvin, who said wages are determined by employee job performance 27. The “A” in the S.M.A.R.T goals acronym stands for a. Achievable 28. Bill lays out a goal for Larry, the head of his printing dept….What does Bill need to add to make this a S.M.A.R.T goal? a. A deadline for when the books should be printed 29. Noticing her reduced performance at work, Sabrina enrolled herself in training sessions offered by the company and saw her productivity improve. This helped restore her balance of comparison ratios. Prior to enrolling in the training session, Sabrina was most likely experiencing: a. Overreward inequity...