Operations Practise Questions PDF

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Operations Practise Questions – Topic TestConsists mostly of HSC past paper questions (2011 – 2015)MULTIPLE CHOICE SECTIONQ1. Which of the following is an output from the operations processes of a business? a) Gantt Charts b) Customer service c) Human resources d) Sequencing and schedulingQ2. A fact...

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Operations Practise Questions – Topic Test Consists mostly of HSC past paper questions (2011 – 2015)

MULTIPLE CHOICE SECTION Q1. Which of the following is an output from the operations processes of a business? a) Gantt Charts b) Customer service c) Human resources d) Sequencing and scheduling Q2. A factory manager is deciding the best order in which to complete tasks. Which operations process is being carried out? a) Monitoring b) Scheduling c) Sequencing d) Task design Q3. Which of the following is the correct sequence for an operations process? a) Facilities – controls – waste b) Materials – design – product c) Information – services – improvement d) Human resources – planning – customers Q4. In winter, the number of beach lifeguards employed by a local council is reduced. What has influenced the transformation process in this situation? a) Variation in demand b) Variation in visibility c) Variety d) Volume Q5. Which of the following is an essential aspect of logistics? a) Undertaking a skills audit b) Checking the quality of all outputs c) Materials handling and packaging d) The creation of a budget for new machinery Q6. The diagram below shows a critical path analysis for a project.

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What is the minimum number of days needed to complete the project? a) 10 b) 12 c) 17 d) 33 Q7. Which business function transforms raw materials and resources into finished goods or products a) Finance b) Human resources c) Marketing d) Operations Q8. A company’s policy is to purchase from lowest-cost suppliers regardless of their location. What is this policy an example of? a) Global sourcing b) Global branding c) Economies of scale d) Research and development Q9. What does a critical path identify? a) The lowest cost path to complete all tasks in a project b) The highest cost path to complete all tasks in a project c) The longest time required to complete all tasks in a project d) The shortest time required to complete all tasks in a project Q10. A business is experiencing increasing costs for its stock over time. It is seeking to maximise its profit for the current financial period. Which strategy should it adopt to value its inventory? a) First-in-first-out b) Just-in-case c) Just-in-time d) Last-in-first-out Q11. Which of the following are all examples of operations performance objectives? a) Choice, flexibility, profit, speed b) Cost, dependability, quality, speed c) Customisation, flexibility, profit, quality d) Choice, customisation, dependability, dependability, profit Q12. A car assembly plant had to shut down operations for a day because tyres had not been delivered. What inventory management strategy at the car assembly plant may have caused this situation? a) Just-in-case b) Just-in-time c) First-in-first-out d) Last-in-first-out

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Q13. What is the most likely result of a business achieving economies of scale? a) Greater flexibility b) Higher sales price per unit c) Greater efficiencies in production d) Higher average costs of production Q14. Which of the following includes two examples of transforming resources? a) Facilities and customers b) Materials and customers c) Facilities and human resources d) Materials and human resources Q15. Which of the following is the best method for managing the stock of fresh milk in a supermarket? a) Just-in-time b) First-in-last-out c) Last-in-first-out d) First-in-first-out Q16. A business wants to minimise the volume of its waste. Which performance objective is the business trying to achieve? a) Cost b) Customisation c) Flexibility d) Speed Q17. The term ‘compliance costs’ refers to expenses associated with meeting a) Competitor prices. b) Legal requirements. c) Consumer demands. d) Supplier constraints. Refer to the critical path diagram to answer questions 18-19.

Q18. What is the length of the critical path for this project? a) 9 days b) 14 days c) 18 days d) 27 days

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Q19. If activity EC is delayed and it takes 6 days, by how long will the project be delayed? a) 0 days b) 3 days c) 6 days d) 17 days Q20. By purchasing a major competitor, a manufacturing company says they can achieve cost leadership through the increased size of the new operation. To which concept are they referring? a) Global sourcing b) Economies of scale c) Critical path analysis d) Differentiation Q21. Which of the following may be classified as a disadvantage of outsourcing? a) Reduced costs b) Greater production capacity c) Higher tax d) Loss of control Q22. The operations department would like to purchase a new machine for use on the factory floor. Seven employees will need extensive training to be able to operate the machine, which will cost $3 million. Which other key business functions will need to be involved in this process? a) Finance and Marketing b) Finance and Human Resources c) Marketing and Human Resources d) Finance, Marketing and Human Resources Q23. Wollongong Widgets check the quality of their output only at the end of the production line. How can this activity be described? a) Quality control b) Quality circles c) Quality assurance d) Quality training Q24. A business offers a 12-month warranty on all products. What part of the operations process is this? a) Speed b) Input c) Transformation d) Output Q25. A factory has recently changed the order in which production takes place in the factory? What have they changed? a) Control b) Process layout c) Task design d) Inventory method

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SHORT ANSWER SECTION Q1. (8 marks) a) How might a business benefit when an operations manager acts in an ethically and socially responsible manner? Support your answer with relevant examples. (4 marks)

b) Why might a business be resistant to meeting its corporate social responsibilities? (4 marks)

Q2. (9 marks) Casey owns and operates an independent discount fuel and convenience store. a) Outline ONE way that e-commerce could assist Casey with supply chain management. (2 marks)

b) Explain ONE performance objective that is relevant to the operations function of the business. (3 marks)

c) Is supply chain management important to Casey’s business? Justify your answer. (4 marks)

Q3. (10 marks) a) Explain why managers may be resistant to change. (4 marks)

b) Analyse the use of sequencing and scheduling to improve business operations. (6 marks)

Q4. (8 marks) North Coast Manufacturing makes customised furniture for its clients. a) How could technology influence the transformation process at North Coast Manufacturing? (2 marks)

b) North Coast Manufacturing is currently planning a new factory. Explain TWO factors that it should consider when designing the process layout. (4 marks) c) Recommend a method of monitoring the effectiveness of the process layout. (2 marks)

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THE FOLLOWING SHORT ANSWER QUESTIONS ARE NOT FROM HSC PAST PAPERS. Q5. (10 marks) – can also be used as extended response/business report. Mike has just started an educational retail book selling and printing business in Sydney’s west. He is hoping to make the business as efficient as possible in terms of its operations and make it different to other similar businesses. He has asked you a series of questions. a) Define operations management (2 marks)

b) Explain the concept of cost leadership and describe TWO cost leadership strategies (6 marks)

c) Suggest TWO ways that Mike could differentiate his goods and services from other similar businesses.

Q6. Describe the influences that globalisation and technology have had on the operations process. (4 marks)

Q7. Describe and analyse the difference between legal compliance and social responsibility in business. (5 marks)

Q8. (10 marks) As a builder, Peter has to make sure that he completes jobs on time and make sure that he gets the scheduling of each task in order. In order to do this, he uses a Gantt chart and critical path analysis tool. a) Explain what Gantt chart and critical path analysis are. (4 marks)

b) Explain how those tools can help with monitoring, controlling, and improving his operations process.

Q9. (8 marks) Quality management is important to the operations of a business. a) Define quality management. (2 marks)

b) What is a management control system? (2 marks)

c) Define quality assurance. (2 marks)

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d) What is meant by continuous improvement? (2 marks)

Q10. (8 marks) Bronwyn and Elizabeth have decided to purchase some new and expensive computerised machinery in order to improve the operations of their business. They notice that some of their other partners and some staff are resisting the change to their working environment that this purchase will bring. a) Outline TWO possible reasons for this resistance to the change. (2 marks)

b) Describe and analyse TWO global factors that may have influenced Bronwyn and Elizabeth’s decision. (6 marks)

EXTENDED RESPONSE QUESTIONS All three of these are worth 20 marks. Q1. How does an understanding of the influences on operations contribute to business success?

Q2. Assess strategies that management may use to respond to influences on operations.

Q3. Evaluate the importance of operations strategies in achieving competitive advantage....