PSYC 324-6927, 10 - Professor Edward Rudow PDF

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Professor Edward Rudow...

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PSYC 324 – 10/2/2017 Chapter 3 Open questions- very broad…  

Highly open example: “Tell me about yourself” Moderately open ex: “Tell me about your education”

Closed questions- narrow   

Moderately closed questions- Ask for specific, limited pieces of information Highly closed questions- Very restrictive and ask respondents for a single piece of information Bipolar questions- Limit respondents to two polar choices

Primary Questions 

introduce topics within a topic

Probing Q’s  

attempt to discover additional info make sense only when connected to the previous series of questions

Silent probes    

used when an answer is incomplete…. Nonverbal signals included eye contact, a head nod, or gesture to encourage the person to continue Silence shows interest in what is being said “most powerful” probe … inevitably the respondent will give in before you do.

Nudging probes  

Used when silent probe fails Nudge the respondent to continue

Clearinghouse probes   

Discover whether a series of questions has uncovered everything of importance “Is there anything I should have asked that I didn’t ask?” “…is there anything more that you have to add?” You can also summarize what you understood and ask them to fill in gaps

Informational probing questions 

Used to get additional info

Reflective probing questions 

Used to verify or clarify an answer

Mirror probes 

Used to summarize

Be patient & persistent. Listen carefully. Don’t judge (with facial expressions, nonverbal, or verbally or respondent will stop responding) Takes time and effort. Neutral Questions 

Enable respondents to decide upon answers without pressure… does not give away opinion of interviewer

Leading questions  

Directs interviewees to specific answers Leads interviewee to believe you have a preferred answer

Interviewer bias- leads to dictated responses Loaded questions 

Extreme form of leading questions that virtually dictates a desired answer

Common pitfalls…          

Unintentional bipolar question Yes/no question Tell me everything question (too broad) Open to closed question double-barreled question unintentional leading question the guessing question the curious question- asks info you don’t need too high or too low question - Questioning above or below a respondent’s information level don’t ask don’t tell question- interviewee can’t answer because of social, psychological or situational constraints...