Relevancy, Deficiency, and Contamination PDF

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Relevancy, Deficiency, and Contamination...

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Effe c t i vePe r f or ma nc eMe as ur e s Onc eweha vei de nt i fie dt hema j orpe r f or ma nc edi me ns i ons ,t hene xts t e pi st o me as ur ee mpl oye epe r f or ma nc eont hos edi me ns i ons .Be f or ewec a nme as ur e pe r f or ma nc eonanyj obdi me ns i on,weha vet ode finet ha tdi me ns i oni nt e r msof s pe c i fic ,me as ur a bl ea c t i vi t i e sorbe ha vi our s . Fore xa mpl e , t hej obdi me ns i onof s upe r vi s i onmi ghti nc l udegi vi ngor de r st os ubor di na t e s , ac c ompl i s hi ng or gani za t i ona lgoal s ,a ndt e a c hi nge mpl oye e st hepr ope rwa yt odoaj ob ,among ma nyot he rt hi ngs .Onepe r s onma ybebe t t e ra t“ gi vi ngor de r st os ubor di na t e s ” t ha n“ t e a c hi ngs ubor di na t e s ” ;ourvi e w ont ha tpe r s on’ ss upe r vi s or y pe r f or ma nc ewi l lde pe ndonwhi c hoft he s ebe ha vi our swei nc l udei nour me as ur eofs upe r vi s or ype r f or ma nc e . Smi t h( 197 6)e s t abl i s he dge ne r a lgui de l i ne s t ohe l pi de nt i f ye ffe c t i veandappr opr i a t epe r f or ma nc eme as ur e s .Shei de nt i fie d r e l e vanc y ,r e l i abi l i t y ,a ndpr ac t i c al i t ya ske yc ompone nt sofa nype r f or manc e me as ur eorc r i t e r i on.Re l e vanc yr e qui r e st ha tac r i t e r i onme a s ur ebeaval i d me as ur eoft hepe r f or ma nc edi me ns i oni nque s t i on.Suppos ewede ve l opa me as ur eofas al e sas s oc i a t e ’ spe r f or manc ebas e donanove r a l lr a t i ngas s i gne dby as upe r vi s or .Thi sme a s ur emi ghtber e l e vantt os a l e spe r f or ma nc ei nt ha ti t c apt ur e sbe ha vi our sr e l a t e dt ot hej obr e l a t e dc ompe t e nc i e sofs e r vi c eor i e nt a t i on, c ommuni c a t i on,a ndi nt e r pe r s ona lr e l a t i ons .Theme a s ur ema ybede fic i e nti nnot me as ur i ngc ompe t e nc i e ss uc hasa c hi e ve me nt ,bus i ne s sor i e nt a t i on,s e l f di s c i pl i ne ,a ndor gani zi ng,whi c hma ya l s ober e l a t e dt os uc c e s si ns al e s . Addi t i onal l y , t heme as ur ema ybei nflue nc e dbypr obl e ms ol vi ng,l e a r ni ng,a nd ma na ge me ntc ompe t e nc i e st ha tar enotc r i t i c a lf ors uc c e s si nt hi spar t i c ul arj ob. Asac r i t e r i onme a s ur e ,as upe r vi s or ’ sr a t i ngma ybec ont a mi na t e di nt ha ti ti s me as ur i ngt hi ngsot he rt hant hes al e sas s oc i a t e ’ spe r f or ma nc e .Cr i t e r i on r e l evanc yi st hede gr e et owhi c ht hec r i t e r i onme a s ur ec a pt ur e sbe ha vi our sor

c ompe t e nc i e st ha tc ons t i t ut ej obpe r f or manc e .Cr i t e r i ondefic i enc yr e f e r st ot hos e i mpor t antj obpe r f or ma nc ebe ha vi our sorc ompe t e nc i e st ha tar enotme a s ur e dby t hec r i t e r i on.Cr i t e r i onc ont ami na t i oni st hede gr e et owhi c ht hec r i t e r i on me as ur ei si nflue nc e dby , orme a s ur e s ,be ha vi our sorc ompe t e nc i e st ha tar enot par tofj obpe r f or ma nc e .The s et hr e ea s pe c t sofc r i t e r i onme as ur e me nta r e i l l us t r a t e di nBox5 . 1 ....