Response to the refund - Lecture notes 5 PDF

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Response to the refund...

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Mr. John M. Watson Sales Department Galaxy Sound Sales Inc. P. O. Box 2051 Little Rock, AR 72203 Subject: Response to the Refund Concerning Boza AM-5 II Speakers Dear Mr. Watson: Thank you for sharing with us your shopping experience at our brick and mortar store. We take pride in selling the finest products at affordable prices. The Boza AM-5 II you purchased last month are premier sound performance. We have high confidence in our products and prices that we offer the price-matching policy, guaranteeing a refund of the price difference whenever customers see a lower price for the same model and send the advertisement to us. As our catalog states, that policy applies only to exact same models. Our Boze AM-5 II speakers sells for US $999, and you have sent us a local advertisement showing a price of $799. After examining it, we found that the advertisement described an earlier Model, the Boze AM-4 which indeed was sold for $799. The Boze AM-5 II you purchased have several advantages over the Boze AM-4. Therefore, it makes sense for the improved model to cost a slightly more than the older model that the local advertisement describes. Mr. Watson, you have bought the top-end audio equipment currently available on the market. If you haven’t tried the equipment yet, you may be interested in using it and start enjoying the joyful experience this top-end product brings to you. In the next week, there will be some special featured new accessories that can be hooked with your Boze AM-5 II speaker. To show our appreciation to your loyalty, we have attached a coupon with 20% discount for your next purchase. Mr. Watson, we value your business and invite you to visit our store next week during the launch of the new products. Sincerely, Arthur Karter Sales Manager

Your company, Galaxy Sound Sales Inc., has a price-matching policy; that is, if a customer finds a lower price for the same merchandise/product elsewhere, your company will match the lower price and provide a refund for the customer. Recently, you received a letter from a customer claiming for the difference between the price he paid for Boze AM-5 II speakers and the price he saw advertised locally. You however noticed that the advertisement described a different, older model, the Boze AM-4 model. The price-matching policy of your company applies only to exact models. Therefore, you need to write a response letter to reject the claim....