Revise Customer Service Policy and Procedures PDF

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assessment 3 customer survey bsbcus501 assignment 1 assignment 1...

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Revise Customer Service Policy and Procedures. I would like to advice the customer service team to follow these changes and make improvements in customer service of Oz house Clean. Following are the changes and revisions made. Responding to written enquires. All written responses should be concise and prompt and should have a professional style. All written enquires should be acknowledged through email within one business day. Follow the email checklist before sending an email out to the customer. Any Promotional Advertisements. The promotion adds and media releases should have all relevant information. Customer Service team can use all social media platforms to promote our services. Contact details should be highlighted, and our toll-free number should be shown as 1800 222 333. Aggressive Customers. Oz house clean customer service team are expected to uphold our values by treating customers with respect and courtesy. Even though the customers are rude the staff is expected to show empathy and smile. Offer customers a satisfied solution so that in future they are happy to use our services. Customer Feedback and Complaints: Any complaints need to be resolved ASAP and the customer should be followed up with the complaint status. If cannot resolved by the customer service team, the management team should be contacted for further help. No more than three business days are allowed for the customer team to resolve the issue. Customer service team should encourage the customers to leave feedback about the services through online surveys or phone calls....