Session 3 - Change Management notes - DR KEVIN TANG PDF

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Change Management notes - DR KEVIN TANG...

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Starting The Change The Deterministic View Holds that managers are constrained by external factors The Voluntaristic View Emphasizes the role of human agency that asserts that mangers can make an important difference. 3 Affecting things of a change relationship 1. Clients need for sympathy vs objectivity 2. Perceptions of the change agent's motives and loyalties Must have similar views of the problem, if the problem is a symptom of a bigger proublem, etc being able to diagnose the problem. 3. Perceptions of the change agent's competence. Theorising Presents clients with a theory relevant to their problem, help them use the theory understand the problem and plan remedial action Advising Based on your experience as a change agent in the respective field, explain what to do to help them solve issue Supporting Listens empathetically, withold judment and help client express their feelings and emotions, that implede and objective thinking about their problem help clients develop for themselves a more objective view of their problem Challenging Confront the foundations of the client's thinking in order to identify beliefs and values that may be distorting the way they view the situation Information Gathering Help clients collect data that they can use to evaluate and reinterpret the situation...