SIT chapter 5 part 2 PDF

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Summary

in depth lecture notes and textbook notes from chapter 5. useful for quiz prep as well as midterm/final prep. ...

Description

Chapter 5: IT and Business Transformation Sloan Valve - too long of NPD - Organizational structure was inhibiting - Decided to purchase an ERP to try and fix it - Did not really impact NPD

Silo Perspective - Functional areas - Lacking collaboration and communication gaps - Redundant information - Tend to lose sight of overall objective - Advantages: allows optimization of expertise, group like functions together for transfer of knowledge

Process Perspective - Fulfill customer orders - Manufacturing, planning, execution - Procurement - Processes have: a beginning and an end, inputs and outputs, process to convert inputs to outputs, metrics - Have cross functions Dynamic - Automatically improves itself - Example microsoft software have security vulnerability. Automatically updates windows.

Agile - Improves but not automatically - Airline ticketing Radical process redesign - Business process reengineering (BPR) Incremental continuous process improvement - Including TQM and six sigma

Six sigma - Define - Measure - Analyze - Shows which tasks are repetitive or redundant - Improve - Control

BPM -

Info systems tools used to enable info flow within and between processes Comprehensive, enterprise software packages ERP, CRM, SCM Designed to manage the potentially hundreds of systems throughout a large organization SAP, oracle, peoplesoft are the most widely used ERP software packages in large organizations....