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Focus Area

Example: What is communication (p. 11)

Answer/Definition

Your Example

Exchange of verbal and non-verbal messages with the intent of stimulating meaning in others.

Scenario: Jessica had a conversatio n with Shelly. She told Shelly she is happy to be her friend (verbal) and hugged her (nonverbal). *Note, the best scenarios have: 1) A sender 2) A receiver 3) A message applying the concept ** FOR FORMAL STUDY PLANS, EXAMPLES ARE CROSSED CHECKED FOR ORIGINALIT Y

MODULE 1: Introduction to Communication 1.

1.

The four primary challenges of Communication and how to overcome them (p. 12 – 13)

2. 3. 4.

2. 3. 4. *Please give example for each challenge.

What are the major parts to the Linear Model of Communication? (p.14)

What are the 5 phases of the Linear Model of Communication? (p. 14)

Phase 1 Deciding on message Phase 2 Encoding the message Phase 3 Transmitting the message Phase 4 Perceiving the message Phase 5 Decoding and assigning the meaning to the message

What are the parts to the Transactional Model of Communication (p. 15)

Hint: How does the Transactional Model differ from the Linear Model?

Describe the 3 interrelated skill sets or dimensions of communication competence (p. 16)

1. 2. 3.

Break down an exchange between two people into the 5 phases:

1. 2. 3.

If you would like to add additional terms, ideas, etc., please use this space.

MODULE 2: Communication Begins with the Self

What are the three stages to the perception proces s? (p. 18)

1. Selection

1. 2. 3.

2. Organization 3. Interpretation

Perception - What are the four principles that help us understand how selection works? (p. 18)

1. 2. 3. 4.

Perception - What are 4 ways we organize information? (p. 18)

1. 2. 3. 4.

Your evaluation of who you are Judgment of the kind of person we are

The degree to which you approve of, value, and like the concept that you have of yourself

Self-esteem (p.20)

Self-concept (p. 20). What is the difference between self-esteem and self-concept?

Your Summation of who you are Who we think we are.

Common mistakes people make in perceiving events, messages, and people.

What is an attribution error? (p. 21)

The way you define yourself. Groups we're a part of, roles we play, relationships and experiences we have

1. fundamental attribution error - The mistake of attributing other people's positive characteristics to external, situation favors, and their negative characteristics and failures to aspects of who they are

What are the two types of attribution errors?

What are the four steps to effective self- presentation according to Waldeck, Kearney & Plax? (p. 23)

2. self-serving bias – reverse of fundamental attribution error. We attribute our failures to external factors and our successes to internal positive qualities.

1. 2.

1. Set a goal, 2. create a strategy, 3. execute strategy & evaluate results, 4. modify negative perceptions

1. 2. 3. 4.

If you would like to add additional terms, ideas, etc., please use this space.

MODULE 3: Culture and Cultural Differences What are four ways cultures reflect the behaviors about people according to Tylor? (p. 25).

1.Value and beliefs 2.Lifestyle 3.Products that they buy 4.Rules that they follow

1. 2. 3. 4.

A smaller culture which fits inside an umbrella culture like Democrats, southerners, stay-at-home moms, Christians

What is a co-culture? (p. 26)

What are the five primary characteristics of culture and cocultural memberships that have an effect on human communication?

1. 2. 3. 4. 5.

1. 2. 3. 4. 5.

Whether a society values strong individuals or values their membership in their particular in-group

Individualism vs. Collectivism (p. 28)

Whether communication relies heavily on environmental cues (high-context) vs explicit or clear verbal messages (low-context)

High context vs. low context (p. 28)

High power distance vs. low power distance (p. 28)

Whether a culture places value on power and rank (high power distance) the distance between those in power and those that aren’t is high or big or depends more on equality (low power distance) the distance between those in power and those that aren’t isn’t much.

Masculinity and femininity (p. 28)

—nurturing, friendly, affectionate, cooperation, listening, Compassionate, warm, and supportive, smiling touching —and men were socialized to behave in ways labeled masculine— direct,assertive, ambitious, successoriented, competitive, and cold

feminine

Polychronic vs. monochronic (p. 28)

Monochronic people tend to like doing one thing at a time, being punctual, and

concentrating fully to meet their commitments. Polychronic people tend to like working on multiple things at one time. They change plans and priorities easily, and the border between work and personal time is fluid for the What are the 5 skills and guidelines for communicating competently with members of different groups? (p. 29)

1. 2. 3. 4. 5.

If you would like to add additional terms, ideas, etc., please use this space.

MODULE 4: Communication Using Digital Media

Benefits of emerging new media (p. 32)

Pitfalls of emerging new media (p. 32 and 34)

their capacity for enabling social interaction and creating vibrant, communicating communities, Open systems enable collaboration and communication across group and organizational boundaries. Not high quality communications. Results in misunderstandings. Few tone or nonverbal cues So constant, there’s a lack of personal space New media limits our ability to engage in effective role-taking and accurate perception.

1. 2. 3. 4. 5.

Synchronous = instant replies, real time interaction Asynchronous = not at the same time, outside of time constraints.

Synchronous vs. asynchronous communication (p. 34)

Describe the 4 things to do to select the right medium for communication (p. 35)

What are the 4 criteria for determining the Strengths and Weaknesses of digital media according to Trevino, Daft & Lengel? (p. 35)

1. Identify your goals 2.Consider the recipients and context for the message 3.Consider the receiver and context when choosing a medium 4. Assess the strengths and weaknesses of the medium.

1. 2. 3. 4.

1. Capacity for the instant feedback 2. Capacity for communicating multiple cues 3. Capacity for transmitting natural language 4. Capacity to express personality and emotion

1. 2. 3. 4.

If you would like to add additional terms, ideas, etc., please use this space.

MODULE 13: Verbal and Nonverbal Communication

Kinesics (p. 103) What are the 5 subtypes?

Definition of kinesics: The study of body movements, including posture, gestures, and facial expressions 1. Emblems - Nonverbal movements that substitute for words and verbalization. Hold a hand up for "stop", giving the "thumbs up" symbol to suggest that all is well 2. Illustrators - Movements that accompany or reinforce the meaning of a verbal code, like shaking our head to tell someone "no" or nodding our head to say "yes" 3. Affect displays - Nonverbal movements that reveal emotion. Slumped shoulders, minimal eye contact may indicate sadness. 4. Adaptors - Movements that communicators engage in, sometimes unconsciously, to relieve stress and anxiety. For example, a nervous speaker may tap their fingers on the podium. 5.Regulators- movements that help communicators manage conversation. Examples of regulators include waving your hand to tell someone to get to the point, checking the time when you want a speaker to wrap up, or (by walking further away) when you want that person to stop talking

1. 2. 3. 4. 5.

Haptics (p. 103) The use of touch in communication Definition of proxemics: Definition: The ways in which humans use and manage the space around them as a way of shaping meanings. Territoriality (how we manage) or personal space (how much bubble)

Proxemics (p. 103) What are the 4 distances according to Hall?

Chronemics (p. 103)

1. Intimate Distance 2. Personal Distance 3. Social Distance 4.Public Distance

the ways in which communicators use time and the messages they communicate as a result of how they

Ornaments and adornments a person displays. Jewelry, hairstyle and colors, makeup, clothing, watches, cars, glasses

Artifactual (p. 103)

1. 2. 3. 4.

Uses of the voice other than to express words and phrases such as pitch, rate, tone, enunciation

Paralanguage (p. 103)

Verbal communication - The four characteristics of language (p. 101) Please note that concrete/abstract and denotative/connative are only two of the four characteristics.

1. Cultural 2. Denotative and connotative 3. Abstract 4. Powerful

1. 2. 3. 4.

Describe the difference between denotation and connotation *Note if you provided a definition and example of this in the box above, you can skip this row.

Denotation: The universal or dictionary definitions of words that group agree on. Connotation: Contextual meaning that we associate with words, meaning that often express some kind value beyond the commonly agreed upon definition.

Denotation example: Connotatio n example:

Describe the difference between abstract language and concrete language. *Note if you provided a definition and example fo these in the section on the four charateristics of language above, you can skip this row.

Abstract: Refer to intangibles, honor, love and moral Concrete: Refer to tangible objects -Car , Rock or boat.

Abstract: Concrete:...