Total quality management PDF

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Total quality management- MCQ TYPE QUESTIONS...

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1-P-D-C-A stands for Plan-Do-check-Act 2-What is ISO? International organization for standard 3-EMS stands for Environmental management system- ISO-14000 4-For Cpk (Process capability index) value of 1.33, the PPM is 63 6-Match the following

A. Dr. Deming believes

1. Common causes

B. Ishikawa development

2. To prevent defect

C. Type of variation is due to

3. Cause & effect diagram

D. Crosby’s objective of quality

4. Histogram

A-2, B-3, C-1, D-4

7-Rectangle represents Step in activity While plotting flow chart. 8- Tally chart is Data collection tool 9-Diamond represents Decision making while plotting flow chart. 10-The role of management is to provide Resources, define EMS, monitor the effectiveness of the system 11-ISO emphasis on Prevention 12- ISO – 14001 gives stress on Plan – Do -check -Act, Environmental protection, Prevention rather than detection 13- Service Assurance is Confidence with customer, Customer has trust, Employee has knowledge 14- Following is (are) the phase(s) of intervention Formulation stage, Maintenance stage ,Implementation stage 15- When cpk is less than one Process is not capable 1-Malcolm Baldrige national quality award is for (MBNQA) Total Quality Management 2-The process mapping is a Work flow diagram. 3-Control chart is a Process monitoring tool, Process control tool 4-The objective of ISO-9000 family of Quality management is Customer satisfaction 5-Total Quality Management (TQM) focuses on Employee, Customer 6-Which of the following is responsible for quality objective? Top level management 7-The following is (are) the machine down time. Waste, No material, Breakdown 8-TQM & ISO both focuses on Customer 9-According to Deming, Quality problems are Due to management 10-While setting Quality objective, Customer need to be considered. 11-Match The Following A. TQM promotes

1. Small change

B. Kaizen is

2. Continuous improvement

C. Quality circle can solve problem related to

3. Employee participation

D. Quality circle benefit to

4. Employee

A-3, B-1, C-2, D-4 12-____ Training & development___ helps organization reduce employee turnover and absenteeism. 13-CMM stands for Capability maturity model 14-While setting Quality objective, ____ Customer need____ to be considered. 1-Match the following A. Dr. Deming believes

1. Histogram

B. Ishikawa development

2. Common causes

C. Type of variation is due to

3. Cause & effect diagram

D. Crosby’s objective of quality

4. To prevent defect

A-4, B-3, C-2, D-1

2-Match the following

A. Dimension

1. To assess customer satisfaction level

B. Service characteristic

2. Vary from time to time

C. Customer satisfaction survey

3. Physical facility

D. Poor service is due to

4. Inadequate resource

3-Match the following A. ISO emphasis on

1. ISO – 9000 -2000

B. ISO

2. Qualified personnel

C. Lead assessor

3. International organization for standard

D. ISO currently in use

4. Prevention

A-4, B-3, C-2, D-1

4-Match the following A. Quality approach

1. Productivity quality – cost -Delivery

B. Pillar of TQM

2. Continual improvement management

C. Need for TQM is due

3. Employee

D. TQM focuses on

4. Cut throat competition

A-2, B-1, C-4, D-3

5-Match the following A. How TQM helps in reducing cost

1. By reducing external sale

B. Calibration activity carried in company is

2. Prevention cost

C. Quality planning is

3. Appraisal cost

D. Vender assessment is

4. Appraisal cost

A-1, B-4, C-2, D-3

6-Match the following A. MBQA is eligible for

1. Quality & productivity

B. Malcolm balding award seeks improvement in

2. Manufacturing organization

C. European quality award is for

3. Senior management was activity involved

D. Common elements of winners are

4. Improving efficiency

A-2, B-1, C-4, D-3

7-Match the following

A. Circle symbol

1. Data analysis told

B. Pareto analysis is

2. Average of reading

C. X bar means

3. Binging or end of operation

D. LCT means

4. Lower control limit

A-3, B-1, C-2, D-4 8-Match the following A. Dimension

1. To assess customer satisfaction

B. Service characteristic

2. Inadequate resource

C. Customer satisfaction survey

3. Vary from time to time

D. Poor service is due to

4. Physical facility

A-4, B-3, C-1, D-2

9-Match the following A. Forecasts

1. Systematic analysis of work

B. Estimate made by management

2. Simplest method of assessment

C. Statistical method

3. Based on measures of productivity

D. Work study method

4. Vary in their degree of sophistication

The correct order is A-3, B-2, C-4, D-1

10-Match the following A. Process is managed level

1. Process capability

B. Critical process maturity concept include

2. Performance is model

C. Managed level of process

3. Capability maturity

D. CMM is

4. Process is controlled

The correct order is A-2, B-1, C-4, D-3

11-Match the following A. Simulated decision games

1. Unstructured group interaction

B. Coaching

2. Acting out managerial problems

C. Committee assignment

3. Guidance through advice / suggestions

D. Sensitivity training

4. Study of specific organizational problem

The correct order Is A-2, B-3, C-4, D-1

12-Match the following 1- Control chart is Process monitoring tool,Process control tool 2-The main business process objective(s) are Customer service, Profit & loss 3-Common elements of winners are Senior management was actively involved, Control of overall process, Focus on customer 4-TQM focuses on Employee, Customer 5-The customer requirement to be reviewed Before supply of product, Before commitment of supply of product 6-Current quality concept is Continual improvement, Prevention of defect 7-Continual improvement is in Environmental objective, Audit Result, Corrective action 8-Benefit(s) of model based improvement is (are) Establish common language, Models are comprehensive 9-Employee should be involved in Decision making, Participation 10-In ISO the focus is on Enhancing customer satisfaction, Delighting customer 11-While recruiting person he should Competent to perform job, Trained to perform specified job 12-Process evaluation is to identify Potential failure prevention, Correctness of product

1-Type of waste are

Waiting time, Transport, Processing waste

2-Does TQM approach have relevance to Indian industry in context to Customer satisfaction, People involvement 3-By applying basic principle the process improvement will be in organization’s Focus on work process, Maintain self esteem of other 4-Reliability of product means Consistency of performance, Performance over period, Free of technical errors 5- While setting Goal, following things to be consider. Marketability of product, Organization need 6-PP & PPK is calculated for Initial production run, Initial process setting 7-The competence of the employee means Competence of personnel performing work effective quality, Evaluate the effectiveness of action taken, Maintain appropriate Record 9-Cause & Effect diagram used to Identify & organize possible causes of problem, Identify possible causes of problem & determining its relation

10-The role of management is To provide Resources, To define EMS, To monitor the effectiveness of the system 11-Common features of CMM is how to produce software product which are Consistence, Repeatable, Predictable

12-HRD at organizational level talks of Organization’s manpower planning, Training, Performance appraisal...