Transformation Process PDF

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Transformation Process Every organization, be it a product or service organization, transforms certain inputs into outputs. For getting desired output, the quality of the inputs has to be monitored. The quality of actual output obtained also has to be continually compared with the desired output. Feedback mechanisms are required to monitor the performance of the transformation process. There may be some random disturbances hampering the transformation process of converting the inputs into desired outputs. These random disturbances are unexpected and sometimes not planned for. They are mostly due to external environment. Example of transformation: 1. Physical: manufacturing, mining 2. Location Services: transportation 3. Exchange Service: Retailing/Wholesaling 4. Storage Services: warehousing 5. Physiological: health care 6. Informational: telecommunications 7. Government services: local, state, control 8. Other private services: insurance, finance, utilities, real estate, business and personal services. The following figures show: 1. The transformation process for a purely service organization (an educational institution) 2. The transformation process for a hybrid service and manufacturing organization (a restaurant) 3. The transformation process for a purely manufacturing organization (a refrigerator manufacturer)

Random Disturbances Strike of students, teachers or staf Undue interference of the govt. in the working of institutions

Inputs

Quality of I/P monitored

quality of O/P monitored

Raw minds

Enlightened students with –

Teachers Administrative staf Classrooms

Outputs

Transformation Process

Good communication skills Pleasant personality

Library

Leadership qualities

Computer labs

Decision making ability

Feedback Mechanism

Success at placement interviews Percentage marks obtained in exams No. of applications for admission in the institute

Random disturbances High turnover of chefs, waiters Inflation

Outputs Govt. taxation policy

Inputs Customers

Quality of I/P monitored

Quality of O/P monitored

Waiters

Good food

Transformation Process

Chef

Customers satisfied with-

Behavior of waiters

Manager

Appropriate price charged

Furniture Building

Feedback Mechanism

food

Rising revenues Repeat customers

Random disturbances High turnover of workers and managers, Recession

Machines & equipments

Outputs

Govt. taxation policy

Inputs

Strikes by trade unions Quality of I/P monitored

Quality of O/P monitored

Capital Building

Transformation Process

Refrigerators with good cooling performance Less consumption of electricity

Workers

Good after sales service

Managers

Genuine price

Office infrastructure

New advanced features Feedback Mechanism Rising sales volume, lesser customer complaints, positive feedback from customers

Characteristics of a Transformation 1. Transformation is enabled by 5P’s of production & operations management. 2. Managing transformation system involves continual monitoring of the system and environment. 3. Conversion or transformation process transforms some of the inputs into outputs which are useful for the consumers. 4. The output should have more value to the consumer than the cost of producing them. 5. Conversion is at heart of production function and is present in some form in all organizations. Example of Transformation Process Inputs Physical Transformation Ores Location Service: Taxi services Customer at railway station Exchange Service: Petrol pump Petrol in possession of the pump owner Govt. Services: Income tax office Information Physiological: Outpatient ward of a general hospital Unhealthy patients

Physical Resources used Chemical Plant & Equipments, other chemical used, use of labour Driver, Taxi itself, petrol

Output Chemical

Operators, errand boys, equipments etc.

Petrol in possession of the car

Officers, other staf & office facility

Raid

Doctors, nurses, other staf equipment, other facilities

Healthier patients

Customer at his residence...