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WGU Student Portal | Coaching Report

PRE-ASSESSMENT: FUNDAMENTALS FOR SUCCESS IN BUSINESS (KLO1) PKLO Attempt #4 Status: Passed

1. An organization plans to close its local factory and shift manufacturing operations overseas. This brings opposition from employees.  Which terms describes this organizational move? YOUR ANSWER

CORRECT ANSWER

Legal-ethical Legal-unethical  Illegal-ethical Illegal-unethical

2. Individual authors wrote books about the negative environmental impacts of some industries, including the coal industry.  Whichbenet did the authors' work have on society? YOUR ANSWER

CORRECT ANSWER

It helped the authors to become more popular. It drew the public's attention to the targeted issue. It increased the economic welfare of the community. It resulted in increased government funding for the industries.

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The accountant of a company was asked to change the current quarterly sales results by adding sales that were set to occur next quarter.  Which stakeholder group is directly impacted by this action? YOUR ANSWER

CORRECT ANSWER

Suppliers Employees Customers Shareholders 

4. A new manager in a restaurant decides to cut costs by purchasing sub-standard materials.  What are the implications of this manager's actions?

YOUR ANSWER

CORRECT ANSWER

The customer base of the restaurant will decrease. The employee morale will improve. The menu prices will be reduced. The reputation of the restaurant will increase.

5. A U.S. company hires a new employee from Germany. The new employee is being trained by other employees on the company's conict resolution practices in alignment with the company's mission and ethical standards. As part of the training, the employee identies how the ethical values of the company are consistent with the employee's values. Which aspect of the company is the employee learning?   YOUR ANSWER

CORRECT ANSWER

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CORRECT ANSWER

Organizational culture Organizational leadership International business culture International business success

6. A senior manager asks an employee to omit a key section from a nancial report to hide some distressing data.  Which aspect of the organization is being violated by the manager's behavior? YOUR ANSWER

CORRECT ANSWER

Beliefs Norms Culture Ethics

7. A company's chief executive ofcer (CEO) has decided to launch a corporate social responsibility (CSR) program.  Who are the intended beneciaries of a CSR program?

YOUR ANSWER

CORRECT ANSWER

Shareholders Vendors Employees

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CORRECT ANSWER

YOUR ANSWER

CORRECT ANSWER

Community members

8. A corporation's code of ethics endorses a green work place.  Which employee activity models this code?

Starting an ofce recycling program Organizing a community cleanup day for a local park Raising money to support the science club at a local high school Riding a bicycle to work to reduce greenhouse gas emissions

9. A manager recently decides to get employees involved in a new corporate social responsibility (CSR) initiative to show that the company is dedicated to making a difference in the local community.  Which activity demonstrates an appropriate way to meet this goal? YOUR ANSWER

CORRECT ANSWER

Sponsor a professional baseball team Purchase new equipment for the company Initiate a community technology recycling program for old computers Host a community day for citizens to tour the business facility

10. A company advertises that it uses environmentally safe practices in all business processes; however, the chief nancial ofcer (CFO) has blocked the adoption of many environmentally safe practices because of https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/6933044/assessmentCode/PKLO/testDate/1634875365

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the additional costs to the company.  Which controversial business practice is this company using? YOUR ANSWER

CORRECT ANSWER

Whistleblowing Sheltering Greenwashing Cherry picking

11. Which organizational department is responsible for managing receivables and payables for a company?

YOUR ANSWER

CORRECT ANSWER

Research and development Marketing Human resource management Accounting and nance

12. Which function is performed by the information technology department of an organization? YOUR ANSWER

CORRECT ANSWER

Product testing Computer installation Employee training Financial reporting

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13. Which organizational department is responsible for maintaining compliance with labor laws? YOUR ANSWER

CORRECT ANSWER

Accounting and nance Human resources Information technology Research and development

14. A supervisor assigns an employee to work on a small project that is directly related to a corporate goal, and the employee's skill set makes them the ideal person to accomplish the task.  What is this employee's managerial designation? YOUR ANSWER

CORRECT ANSWER

Leader   Manager Individual Team member

15. A newly hired manager has years of experience with evaluating team performance to make improvements.  Which area of managerial skills does this new manager possess? YOUR ANSWER

CORRECT ANSWER

Analysis https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/6933044/assessmentCode/PKLO/testDate/1634875365

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CORRECT ANSWER

Technical Communication People

16. A manager at a marketing rm is developing a monthly newsletter that will be distributed internally to keep employees updated about marketing initiatives and activities.  Which role is this manager illustrating by taking this action? YOUR ANSWER

CORRECT ANSWER

Interpersonal Informational Decisional Relational

17. A production manager is told that a supplier of one of their key products has declared bankruptcy and cannot supply the necessary material. The production manager examines product inventory and customer orders and sets a deadline for when a new supplier must be contracted to fulll future orders.   Which managerial core role is being demonstrated?

YOUR ANSWER

CORRECT ANSWER

Decisional Interpersonal Informational Relational https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/6933044/assessmentCode/PKLO/testDate/1634875365

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18. Which type of organizational culture in the Competing Values Framework focuses on accountability to shareholders, competitiveness, and productivity?

YOUR ANSWER

CORRECT ANSWER

Adhocracy Clan Hierarchy Market

19. Which pair of attributes captures the focus of an adhocracy culture within the competing values framework?

YOUR ANSWER

CORRECT ANSWER

People-oriented and friendly Adjustable and entrepreneurial Results-oriented and competitive Process-oriented and highly structured

20. Which set of attributes reects a hierarchy culture within the Competing Values Framework?

YOUR ANSWER

CORRECT ANSWER

People-oriented and friendly Adjustable and entrepreneurial Results-oriented and competitive https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/6933044/assessmentCode/PKLO/testDate/1634875365

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CORRECT ANSWER

Process-oriented and highly structured

21. A nonprot organization wants to ll an executive director position and is interested in seeking a candidate that is concerned about social welfare.  Which criterion should the organization prioritize in making this decision?

YOUR ANSWER

CORRECT ANSWER

Military experience     Competition for top grades Dedication to community service  Graduation from a university

22. An individual who values a team-oriented work environment and the individual'srelationships with a large group of peers is seeking employment that will be a good t.  Which positionshould this individual pursue?

YOUR ANSWER

CORRECT ANSWER

A position that has high visibility A position that requires high responsibility A position that provides a large salary A position that offers a friendly workplace

23.

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An individual who is a great performer has been working in a department in a company for over tenyears and is moved to a new department and given a new set of job responsibilities. The individual is unhappy in the new location and has started to underperform.  Which issue has emerged for this employee?

YOUR ANSWER

CORRECT ANSWER

YOUR ANSWER

CORRECT ANSWER

Attrition    Attraction Person-job t Person-organization t

24. A person that is high in sociability and friendliness is required for a sales job.  Which component of personality should be high in the ideal candidate?

Openness Neuroticism Extraversion Conscientiousness

25. Which organizational culture is best suited for an individual who is high in conscientiousness?

YOUR ANSWER

CORRECT ANSWER

Clan Market

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CORRECT ANSWER

Hierarchy Adhocracy

26. Which individual characteristic should a company search for in new hires in order to avoid an additional screening process to prevent potential person-culture mismatch? YOUR ANSWER

CORRECT ANSWER

High GPA Well accomplished Recommended by current employees Widely connected to the community

27. An employee transfers from one department to another department in an organization.  Which reality will the employee experience in relation to this change?

YOUR ANSWER

CORRECT ANSWER

The organizational culture will change. The department sub-cultures may differ. The organizational culture may no longer matter. The department sub-cultures will remain the same.

28. Which result occurs when there is a person-culture misalignment?

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CORRECT ANSWER

YOUR ANSWER

CORRECT ANSWER

Attrition Attraction Selection Completion

29. What is an advantage of oral communication?

Can be audited Allows for instant feedback Provides an opportunity for rehearsing Offers the sender the opportunity to reect on ideas

30. A manager is taking extra care to craft a message to ensure that it is interpreted by an employee, the receiver, in the way that it was intended. This action includes making sure the message is presented through the right channel and uses the appropriate language.  Which form of communication is the manager ensuring during this interaction?

YOUR ANSWER

CORRECT ANSWER

One-sided Effective Primary Mainstream

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31. Which communication channel contains an item like an organization's newsletter? YOUR ANSWER

CORRECT ANSWER

Lean Richest Leanest Rich

32. Which communication style is being used when someone appears agreeable in a workplace conversation and concedes to the other party but later makes snide side comments about that individual or the issue at hand?

YOUR ANSWER

CORRECT ANSWER

Passive Assertive Aggressive Passive-aggressive

33. Which communication style is being used by someone who regularly dismisses others' feedback, displays a rigid posture when speaking, and tries to dominate the business decision-making process? YOUR ANSWER

CORRECT ANSWER

Passive Assertive

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CORRECT ANSWER

YOUR ANSWER

CORRECT ANSWER

Aggressive Passive-aggressive

34. Which action promotes effective listening in the workplace?

Paraphrasing the phrases a speaker shares Rehearsing the intended feedback for a speaker Filtering the information presented by a speaker Interrupting a speaker whenever one has a question

35. How can a speaker overcome issues pertaining to semantics to ensure effective communication?

YOUR ANSWER

CORRECT ANSWER

Speak louder to ensure a message is heard Incorporate emotion and appropriate gestures Be direct and clearly state what is intended Alter the physical location of the communication

36. Which characteristics are seen in employees who use an assertive communication style?

YOUR ANSWER

CORRECT ANSWER

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CORRECT ANSWER

YOUR ANSWER

CORRECT ANSWER

Soft and shy Calm and relaxed posture Agreeable and manipulative Dismissive and rigid posture

37. How can a manager exhibit supportive communication?

Be person-oriented Make global statements Use descriptive language Display one-way listening

38. During a meeting to decide the venue for the annual ofce picnic, a manager says that the location is ne for the event but adds that others will likely be opposed to the choice.  Which style of communication is being used by this manager?

YOUR ANSWER

CORRECT ANSWER

Passive Assertive Aggressive Passive-aggressive

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39. Team Member A shares their perspective of a recent project, and Team Member B suggests that there might be a better way to approach the same objective. Team Member A responds by saying, "Well, that's ne with me, but don't be surprised if other people are upset by your opinion."  Which communication style is Team Member A using for this response?

YOUR ANSWER

CORRECT ANSWER

Passive Assertive Aggressive Passive-aggressive

40. Which competency is the basis for developing effective business relationships, including teamwork, empathy, and trust? YOUR ANSWER

CORRECT ANSWER

Emotional intelligence

Technical training

Entrepreneurial orientation

Company seniority

41. A leader with high emotional intelligence is looking to capitalize on this trait while working with social media.   How would the leader do so?

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CORRECT ANSWER

YOUR ANSWER

CORRECT ANSWER

Use social media as a tool to connect multiple stakeholders Use forms of social media with which the leader is most comfortable Use social media as the preferred tool for generating new customers Use social media as the preferred method for communicating with employees

42. What is a characteristic of people with strong moral identity?

They tend to be more difcult to work with in team settings. They are more considerate of others' feelings and viewpoints. They are more motivated by extrinsic motivators than intrinsic ones. They prefer to perform repetitive tasks over completing unique projects.

43. Which behavior would an individual who is Machiavellian in nature display in the workplace?

YOUR ANSWER

CORRECT ANSWER

Taking on multiple leadership roles

Sabotaging others' work for personal gain

Violating workplace norms and policies

Promoting effective collaboration among teammates

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44. What are characteristics of someone who is Machiavellian in nature? YOUR ANSWER

CORRECT ANSWER

YOUR ANSWER

CORRECT ANSWER

Higher emotional intelligence and lower level of friendliness

Lower emotional intelligence and higher desire to collaborate

Lower emotional intelligence and higher emotional detachment

Higher emotional intelligence and lower degree of competitiveness

45. What is true about emotional intelligence in the workplace?

Emotional intelligence is equally important in all work situations and job positions. The lower the emotional intelligence one has, the less ethical the individual will be. The higher the emotional intelligence one has, the more ethical the individual will be. The importance of emotional intelligencevaries by situation and job position.

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