3-3 Discussion- Communication in Action PDF

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For my communication skills self-assessment, I surprisingly scored 71 and learned that I understand my role as a communicator when sending and receiving messages. For problem-solving skills self-assessment, I scored 72 and learned that I am a confident problem solver which makes me think that my workshop for wait staff would be a successful one. So, for this week's scenario, if I were in the manager’s place, my workshop emphasis would be on enchaining the customer experience. I would start by saying a few words on the importance of good customer service that how customer service can make or break any restaurant business. Then I would create a basic guideline etiquette for servers to follow which would include thing like how to approach a customer with a smile, make them feel comfortable and welcomed, listen to them very attentively, serve them warm food, and check on them afterward to make sure that they are happy with their order and liking their food. Next, I would address the issue of lack of tips and how to fix it by improving their interaction with customers. I would teach them how their brief but delightful attitude can turn the tables around for themselves (tips wise) and for the restaurant (business-wise). My next approach would be to conduct a small simulation run by each member of the wait staff to make sure that they are completely understanding what they are being taught. During this, I would encourage them by saying nice words to them and applauding at the end of their sessions. I would give them constructive criticism politely where needed. Then I would finish it off by providing them some refreshments and saying some nice words to show them my appreciation of their time and effort and probably a brief rundown of the whole workshop to revise their memory. Hopefully, this will give them enough boost to perform well and benefit the restaurant in the best of their capacity....