Air France KLM GRI-table 2016 1 PDF

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GRI table Air France-KLM - G4 Core Legend of references: CSR: Online CSR report 2015, http://www.airfranceklm.com/en/sustainable-development-2015-report RD: Registration Document: http://www.airfranceklm.com/sites/default/files/publications/afkl_registration_doc_2015.pdf

Nr.

Indicator

Reference/description

General standard disclosures Strategy & analysis G4-1 Statement from the most senior decision-maker Organizational profile G4-3 Name of the organisation

CSR Report: Governance: Video Air France KLM

G4-4

Primary brands, products, and services.

G4-5

Location of the organisation's headquarters

G4-6

Countries where the organisation operates

G4-7

Nature of ownership and legal form

G4-8

Markets served

G4-9

Scale of the organisation

G410 G411

Profile of the workforce

G412 G413 G414 G415

Describe the organization's supply chain

RD: Other social data for the Air France Group (according to local legislation) p, 116, Table of concordance for the social, corporate citizenship and environmental information p, 144 CSR: Human Resources: Group Social Policy: International staff CSR: Costumer Experience: Sustainable procurement

Significant changes during the reporting period

No significant changes

Precautionary approach or principle

CSR: Human Resources: Health and safety at work, Governance: Risk Management, Governance: Safety CSR: Governance: CSR Strategy: National and international commitments , Governance: Nonfinancial assessments

Employees covered by collective bargaining agreements.

Externally developed charters or principles endorsed

AR: A global leader with European foundations p, 3 CSR: Intro animation AIR FRANCE KLM Royal Dutch Airlines Environment and CSR Division CSR Office 45 rue de Paris Postbus 7700 95 747 Roissy-CDG cedex 1117 ZL Schiphol France The Netherlands Air France and KLM have their headquarters in Paris, France and Amsterdam, the Netherlands. Additionally, we have 316 destinations in 115 countries> 2016 Destination map RD: Business Description, p. 173 CSR: Intro animation RD: A strong presence in all the major markets, p. 47 CSR: Intro animation RD: Group profile p, 1 RD: Social Information p, 100, Consolidated social data for the Air France-KLM Group p, 114

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G4Memberships of associations 16 Identified material aspects and boundaries G4Entities included in the organisations consolidated 17 financial statements and whether these are covered by the report G4The process for defining report content & aspect 18 boundaries. G4List all material Aspects identified 19 G4Aspect boundary within the organisation 20

Aspect boundary outside of the organisation G421 Restatements of information provided in previous G4reports 22 Report significant changes in Scope and aspect G4boundaries. 23 Stakeholder Engagement G4List of stakeholder groups engaged by the organisation. 24 G425 G426 G427

Basis for identification and selection of stakeholders Organisations approach to stakeholder engagement Key topics raised through stakeholder engagement

Report Profile G4Reporting period (such as fiscal or calendar year) 28 Date of most recent previous report (if any) G429

CSR: Governance: Public positions, Local development

RD: Consolidated entities, p. 247

CSR: Governance: CSR approach CSR: Governance: CSR approach: Materiality assessment All information regarding our strategy and its’ related indicators concerns Air France - KLM, unless indicated otherwise in the report. The reporting includes data from both airlines, separately reporting on each airline where relevant. The activities of Air France and KLM however are of such nature that they cannot be separated completely from their larger environment and the impact on third parties. Therefore we report our efforts on topics such as procurement, waste and the local development projects at our hubs and destinations. See G4-20 RD: Restatement of the 2014 financial statements, p. 156 No significant changes

CSR: Governance: CSR approach: Stakeholder map, Governance: CSR approach: Stakeholder engagement RD: Dialogue with stakeholders, p.120 CSR: Governance: CSR approach RD: Dialogue with stakeholders, p.120 CSR: Governance: CSR approach RD: Dialogue with stakeholders, p.120 CSR: Governance: CSR approach, Governance: CSR approach: Stakeholder map , Governance: CSR approach: Stakeholder engagement RD: Dialogue with stakeholders, p.120 From 01/01/2015 to 12/31/2015. The previous CSR report was released on May 26th, 2015; the previous Registration Document was published February 19th, 2015. The 2015 CSR report was published on May 20th, 2016; the 2015 Registration Document was published February 18th, 2016. Page | 2

G430 G431 G432

Reporting cycle (such as annual, biennial)

Annual

Contact point for questions regarding the report

CSR: Intro animation

a) Report the 'in accordance' option, b) Report the GRI Content Index, c) Report the reference to the External Assurance Report

We report in accordance with GRI on the Core level. As we continuously strive to improve our reporting, certain "comprehensive" indicators are already included.

a) The organisation's policy and practice regarding assurance b) The scope and basis of any external assurance provided c) relationship between organisation and assurance provider d) Involvement Board in seeking assurance Governance Governance structure of the organisation G434 G433

G4Authority delegation for sustainability 35 Responsibility for economic, environmental and social G436 topics Composition of the board and its committees G438 G4Board and executives’ roles in setting the sustainability strategy 42 Evaluation of the board's performance regarding G4sustainability 44 G4Remuneration policies for the board and senior executives 51 Ethics & Integrity G4Describe the organisation’s values, principles, standards 56 and norms of behaviour such as codes of conduct and codes of ethics. G4Helplines or advice lines for employees 57 G4Mechanisms for reporting concerns about unethical or 58 unlawful behavior

The assurance report, covering the consolidated labor, environmental and social information, can be found in the Registration Document, p. 146. RD: Note on the methodology for the reporting of the social performance indicators ,p. 18, Note on the methodology for the reporting of the environmental performance indicators, p. 140, assurance report, p. 146.p. 140

RD: Corporate Governance, p. 7 CSR: Governance: CSR Strategy: Sustainability in business and operations, Governance: CSR Strategy: Objectives and management indicators CSR: Governance: CSR Strategy: Sustainability in business and operations CSR: Governance: CSR Strategy: Sustainability in business and operations RD: The group executive committee p, 33, the board of directors p, 8 CSR: Governance: Risk Management, Governance, Governance: CSR Strategy: Sustainability in business and operations Part of the Air France-KLM CEO's remuneration depends on CSR criteria RD: Compensation of the company officers p, 28 RD: Organization of the Board of Directors p, 20

CSR: Governance: Ethics: Business conduct rules

CSR: Governance: Ethics: Business conduct rules CSR: Governance: Ethics: Business conduct rules

Specific Standard Disclosures Page | 3

Aspect: Economic performance DMA G4-DMA - Report why the topic is material, the impacts that make this topic material and the organization’s management approach Direct economic value generated and distributed EC1 EC2 Risks and opportunities due to climate change

RD: Financial results p 151-269

RD: Selected financial information p, 2 CSR: Environment: Climate change policy, Governance: Public Position: Sustainable biofuels

Aspect: Indirect Economic Impacts (linked with material topics Local development, Responsible procurement, local partnership and sponsoring) CSR: Local Development DMA G4-DMA - Report why the topic is material, the impacts that make this topic material and the organization’s management approach Development and impact of infrastructure investment CSR: Local Development: Video, Local Development: Driving the economy EC7 and services supported Significant indirect impacts CSR: Local Development EC8 Aspect: Procurement Practices (linked with material topic Responsible procurement) DMA G4-DMA - Report why the topic is material, the impacts CSR: Local Development, Costumer Experience: Sustainable procurement that make this topic material and the organization’s management approach EC9 Spending on local suppliers CSR: Local Development: Local development around our hubs Aspect: Materials (linked with material topics Waste and Ground energy) CSR: Environment: Waste and circular economy, Environment: Energy and water DMA G4-DMA - Report why the topic is material, the impacts that make this topic material and the organization’s management approach Material used by weight or volume CSR: Environment EN1 RD: Environmental indicators p. 136 Energy consumption CSR: Environment: Energy and Water: Energy consumption and efficiency EN3 EN6 Reduction of energy consumption CSR: Environment: Energy and Water RD: Environmental indicators p. 136 Aspect: Water (linked with material topic Water) DMA G4-DMA - Report why the topic is material, the impacts CSR: Environment: Energy and Water that make this topic material and the organization’s management approach EN8 Total water withdrawal by source CSR: Environment: Energy and Water RD: Environmental indicators p. 136 Aspect: Biodiversity (linked with material topic Biodiversity) CSR: Environment: Biodiversity DMA G4-DMA - Report why the topic is material, the impacts that make this topic material and the organization’s management approach CSR: Environment: Biodiversity EN12 Significant impacts on biodiversity Page | 4

CSR: Environment: Biodiversity: Partnering for Biodiversity , Local Development: Social partnerships: WWF-NL partnership Aspect: Emissions (linked with material topic CO2 reduction and Noise and Air quality) DMA G4-DMA - Report why the topic is material, the impacts CSR: Environment: Carbon footprint that make this topic material and the organization’s management approach EN15 Direct greenhouse gas emissions (GHG) CSR: Environment: Carbon footprint, Environment: Air Quality EN19 Reduction of GHG emissions CSR: Environment: Carbon footprint CSR: Environment: Air Quality EN21 NOx, Sox and other significant air emissions CSR: Environment: Carbon footprint, Environment: Air Quality Aspect: Effluents and Waste (linked with material topic Waste) DMA G4-DMA - Report why the topic is material, the impacts CSR: Environment: Waste and circular economy that make this topic material and the organization’s management approach EN23 Waste by type and disposal method CSR: Environment: Waste and circular economy EN24 Significant spills RD: Environmental indicators p. 136 RD: Environmental indicators p. 136 EN25 Waste deemed hazardous EN13

Habitats protected or restored

Aspect: Products and Services (linked with material topics Customer relation, Responsible Inflight catering) DMA G4-DMA - Report why the topic is material, the impacts CSR: Customer experience that make this topic material and the organization’s management approach EN27 Impact mitigation or environmental impacts of products CSR: Environment: Climate change policy, Environment: Carbon footprint, Customer and services experience, Customer experience: KLM best practices: Responsible Catering , Governance: Public Position: Sustainable biofuels Aspect: Supplier Environmental Assessment (linked with material topic Responsible Procurement) DMA G4-DMA - Report why the topic is material, the impacts CSR: Costumer Experience: Sustainable procurement that make this topic material and the organization’s management approach EN32 Environmental assessment of new suppliers CSR: Costumer Experience: Sustainable procurement Aspect: Employment (linked with material topic Quality of life at the workplace) DMA G4-DMA - Report why the topic is material, the impacts CSR: Human Resources: Group social policy RD: Social indicators for the group p, 144, Social information p, 100 that make this topic material and the organization’s management approach New employees hired CSR: Human Resources: Group social policy LA1 RD: Social indicators for the group p, 144 Aspect: Labor Management Relations (linked with material topic Quality of life at the workplace) DMA G4-DMA - Report why the topic is material, the impacts RD: A high-quality workplace dialogue to contend with the economic challenges p, 101 that make this topic material and the organization’s management approach Page | 5

Minimum notice periods for operational changes The Group respects national legislations where it operates LA4 Aspect: Occupational Health and Safety (linked with material topic Health and Safety at Work) DMA G4-DMA - Report why the topic is material, the impacts CSR: Human Resources: Group social policy that make this topic material and the organization’s management approach LA6 Injury, occupational diseases, absenteeism, and fatalities CSR: Human Resources: Health and safety at work LA7 Workers with high incidence or high risk of diseases CSR: Human Resources: Health and safety at work Formal agreements with trade unions RD: A high-quality workplace dialogue to contend with the economic challenges p, 101 LA8 Aspect: Training and Education (linked with material topic Training) CSR: Human Resources: Group social policy DMA G4-DMA - Report why the topic is material, the impacts that make this topic material and the organization’s management approach LA9 Average hours of training per year CSR: Human Resources: Group social policy CSR: Human Resources: Group social policy LA10 Skills management and lifelong learning Aspect: Diversity and Equal Opportunity (linked with material topic Diversity and Equal opportunity) DMA G4-DMA - Report why the topic is material, the impacts CSR: Human Resources: Equal opportunities that make this topic material and the organization’s management approach LA12 Composition of governance bodies and diversity RD: Social indicators for the group p, 144 indicators CSR: Governance LA14 New suppliers screened with labor criteria CSR: Costumer Experience: Sustainable procurement Aspect: Non-discrimination (linked with material topic Diversity and Equal opportunity) DMA G4-DMA - Report why the topic is material, the impacts CSR: Human Resources: Equal opportunities that make this topic material and the organization’s management approach HR4 Freedom of association and collective bargaining CSR: Governance: Ethics CSR: Costumer Experience: Sustainable procurement HR9 Operations subject to human rights impact assessment CSR: Costumer Experience: Sustainable procurement Aspect: Local Communities (linked with material topic Local Development) CSR: Local Development DMA G4-DMA - Report why the topic is material, the impacts that make this topic material and the organization’s management approach Operations with implemented local community CSR: Local Development SO1 engagement Aspect: Anti-corruption (linked with material topic Responsible procurement) DMA G4-DMA - Report why the topic is material, the impacts CSR: Costumer Experience: Sustainable procurement that make this topic material and the organization’s management approach Page | 6

SO4 SO9

Communication and training on anti-corruption policies

CSR: Costumer Experience: Sustainable procurement

New suppliers screened using criteria for impacts on CSR: Costumer Experience: Sustainable procurement society Aspect: Product and Service Labelling (linked with material topic Customer Relation) DMA G4-DMA - Report why the topic is material, the impacts CSR: Customer Experience: Dialogue with customers that make this topic material and the organization’s management approach PR5 Results of customer satisfaction CSR: Customer Experience: Dialogue with customers

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