Air Transat - for the bad news. A draft for the exercise in the book. PDF

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for the bad news. A draft for the exercise in the book....

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Air Transat 5959 Cote-Vertu Blvd Montreal, QC H4S2E6

Voice: (514) 636-3630 Web: www.airtransat.com

November 13, 2020 Mrs. Genna Freymoyer-Morris 1805 Rue du Chemin Mont Tremblant, QC J8EOA3 Suject: Reimbursement Information Request Dear Mrs. Freymoyer: You have the right to expect reimbursement for your $500 prescription Reading Glasses. We are committed to providing customers with the best service. We fully understand your feeling of losing such precious glasses, and we apologize for the unpleasantness of your journey caused by the loss of the glasses. According to our policy, the cabin cleaning crews should speed through planes removing newspapers, magazines, leftover foods, and trash. As you and I know, there are many passengers arriving at hubs switching planes for their connecting flights, we thus cannot know who is returning. This is the reason why our flight attendants usually announce that the plane is continuing to another city and that passengers who are returning should take their belongings. Therefore, we are not responsible for personal items left in cabins. Although the reimbursement $500 in cash cannot be achieved, we can provide you with a $500 travel vouchers. Attached is the $500 travel vouchers for you. We wish you are satisfied, and we hope to see you again on your journey. Cordially, Jinxia Zhong Customer Relations Department Air Transat Attachment: $500 travel vouchers....