Assignment 1 Thay Cong Huy PDF

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PROGRAM TITLE: PROFESSIONAL PRACTICEUNIT TITLE: PROFESSIONAL PRACTICEASSIGNMENT NUMBER: 1ASSIGNMENT NAME: PROFESSIONAL PRACTICESUBMISSION DATE: 11/DATE RECEIVED: 04/12/TUTORIAL LECTURER: DANG DINH CONGWORD COUNT: 3000STUDENT NAME: NGO VAN HUYSTUDENT ID: BKCMOBILE NUMBER: 0383930441Summative Feedback...

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PROFESSIONAL PRACTICE

PROGRAM TITLE: PROFESSIONAL PRACTICE UNIT TITLE: PROFESSIONAL PRACTICE ASSIGNMENT NUMBER: 1 ASSIGNMENT NAME: PROFESSIONAL PRACTICE SUBMISSION DATE: 11/2020 DATE RECEIVED: 04/12/2020 TUTORIAL LECTURER: DANG DINH CONG WORD COUNT: 3000

STUDENT NAME: NGO VAN HUY STUDENT ID: BKC18400 MOBILE NUMBER: 0383930441

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PROFESSIONAL PRACTICE Summative Feedback:

Internal verification:

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Contents I. Introduction...........................................................................................................3 II.

Contents..............................................................................................................3

LO1: Demonstrate a range of interpersonal and transferable communication skills to a target audience.........................................................................................3 P1. Demonstrate, using different communication styles and formats, that you can effectively design and deliver a training event for a given target audience.............3 P2. Demonstrate that you have used effective time management skills in planning an event.................................................................................................................12 M1. Design a professional schedule to support the planning of an event, to include contingencies and justifications of time allocated................................15 LO2: Apply critical reasoning and thinking to a range of problem-solving scenarios..................................................................................................................18 P3. Demonstrate the use of different problem-solving techniques in the design and delivery of an event...............................................................................................18 P4. Demonstrate that critical reasoning has been applied to a given solution.......24 M2. Research the use of different problem-solving techniques used in the design and delivery of an event..........................................................................26 III.

Performance evaluation..................................................................................27

IV.

Conclusion........................................................................................................27

V. Critical evaluation...............................................................................................28 VI.

References.........................................................................................................28

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ASSIGNMENT I.

Introduction

In my report, I will show you about skills to be more success in life and work, creating corporate events to engage with potential customers as well as internal events to improve teamwork and employee engagement. My main content is inside part II (Contents). I will show about communication skills, problem-solving skills, time management skills and critical reasoning and the importance of them are. In part III is my conclusion in this report, parts I finished. In part IV, I will show what I did and not, I will evaluate the point of my report. Finally, in part V is references that are sources I refer on. II.

Contents

LO1: Demonstrate a range of interpersonal and transferable communication skills to a target audience P1. Demonstrate, using different communication styles and formats, that you can effectively design and deliver a training event for a given target audience. What is communication? Communication is simply the act of transferring information from one place, person or group to another.

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Every communication involves (at least) one sender, a message and a recipient. This may sound simple, but communication is actually a very complex subject. The transmission of the message from sender to recipient can be affected by a huge range of things. These include our emotions, the cultural situation, the medium used to communicate, and even our location. The complexity is why good communication skills are considered so desirable by employers around the world: accurate, effective and unambiguous communication is actually extremely hard. Importance of communication Developing your communication skills can help all aspects of your life, from your professional life to social gatherings and everything in between.

The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so, you may well find that you improve your quality of life. ASSIGNMENT

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PROFESSIONAL PRACTICE Communication styles Every person has a unique communication style, a way in which they interact and exchange information with others. There are four basic communication styles: passive, aggressive, passive-aggressive and assertive.

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PROFESSIONAL PRACTICE Passive Communication Style

Those with a passive communication style tend to act somewhat indifferently, meaning they are constantly yielding to others. Instead of expressing their feelings and opinions, they prefer to just listen to others express themselves. It’s not uncommon for those with this communication style to have a lot of built-up resentment since they don’t share their feelings. They are often misunderstood because of their lack of expressing themselves. Passive communicators tend to excel in resolving conflict and are very easy to get along with. But they also have the inability to say no. This causes them to put in long work hours and easily become exhausted. A common phrase of a passive communicator is: “I just want to keep the peace.”

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PROFESSIONAL PRACTICE Aggressive Communication Style

People who boast an aggressive communication style are very opinionated. They don’t mind saying exactly what is on their mind, even it hurts someone else’s feelings. They are often loud and demanding and have a tendency to blame their mistakes on others. They also ask questions rudely but then demand respect from others. When controlled properly, those with this communication style usually make great leaders because of their ability to get others to follow them. A common phrase of an aggressive communicator is: “I’m right and you’re wrong.”

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PROFESSIONAL PRACTICE Passive-Aggressive Communication Style

Passive-aggressive communicators fall right between being passive and aggressive. They tend to keep their thoughts and feelings to themselves but not quite as much as passive communicators. Instead of outright stating their feelings, they will mutter under their breath or communicate in subtle, indirect ways.

Those with this communication style often use facial expressions that don’t exactly correlate with how they are feeling and are known to use a lot of body language to communicate.

Assertive Communication Style Those with an assertive communication style are often viewed as the most effective communicators and tend to use a lot of “I” statements. They know how to express their feelings in a way that doesn’t make the other person feel belittled or unwelcome. They vocalize their needs but also take other’s feelings into consideration as well. During a conflict, an assertive communicator seeks to come to a solution so that it appears everyone has “won.”

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A common phrase of an assertive communicator is: “I feel that this way is the best way, but I’d really like to hear your thoughts on it.”

Assertiveness allows us to take care of ourselves, and is fundamental for good mental health and healthy relationships.

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Communication formats Verbal Communication Verbal communication is the use of language to transfer information through speaking or sign language. It is one of the most common types, often used during presentations, video conferences and phone calls, meetings and one-on-one conversations. Verbal communication is important because it is efficient. It can be helpful to support verbal communication with both nonverbal and written communication. Here are a few steps you can take to develop your verbal communication skills:

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PROFESSIONAL PRACTICE  Use a strong, confident speaking voice. Especially when presenting information to a few or a group of people, be sure to use a strong voice so that everyone can easily hear you. Be confident when speaking so that your ideas are clear and easy for others to understand.  Use active listening. The other side of using verbal communication is intently listening to and hearing others. Active listening skills are key when conducting a meeting, presentation or even when participating in a one-on-one conversation. Doing so will help you grow as a communicator.  Avoid filler words. It can be tempting, especially during a presentation, to use filler words such as “um,” “like,” “so” or “yeah.” While it might feel natural after completing a sentence or pausing to collect your thoughts, it can also be distracting for your audience. Try presenting to a trusted friend or colleague who can call attention to the times you use filler words. Try to replace them by taking a breath when you are tempted to use them. Nonverbal Nonverbal communication is the use of body language, gestures and facial expressions to convey information to others. It can be used both intentionally and unintentionally. For example, you might smile unintentionally when you hear a pleasing or enjoyable idea or piece of information. Nonverbal communication is helpful when trying to understand others’ thoughts and feelings. If they are displaying “closed” body language, such as crossed arms or hunched shoulders, they might be feeling anxious, angry or nervous. If they are displaying “open” body language with both feet on the floor and arms by their side or on the table, they are likely feeling positive and open to information.

Here are a few steps you can take to develop your nonverbal communication skills:

 Notice how your emotions feel physically. Throughout the day, as you experience a range of emotions (anything from energized, bored, happy or frustrated), try to identify where you feel that emotion within your body.  Be intentional about your nonverbal communications. Make an effort to display positive body language when you feel alert, open and positive about your surroundings. You can also use body language to support your verbal communication if you feel confused or anxious about information, like using a furrowed brow.

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PROFESSIONAL PRACTICE  Mimic nonverbal communications you find effective. If you find certain facial expressions or body language beneficial to a certain setting, use it as a guide when improving your own nonverbal communications.

Written Written communication is the act of writing, typing or printing symbols like letters and numbers to convey information. It is helpful because it provides a record of information for reference. Writing is commonly used to share information through books, pamphlets, blogs, letters, memos and more. Emails and chats are a common form of written communication in the workplace.

Here are a few steps you can take to develop your written communication skills:

 Strive for simplicity. Written communications should be as simple and clear as possible. While it might be helpful to include lots of detail in instructional communications.  Don’t rely on tone. Because you do not have the nuance of verbal and nonverbal communications, be careful when you are trying to communicate a certain tone when writing.  Take time to review your written communications. Setting time aside to re-read your emails, letters or memos can help you identify mistakes or opportunities to say something differently.  Keep a file of writing you find effective or enjoyable. If you receive a certain pamphlet, email or memo that you find particularly helpful or interesting, save it for reference when writing your own communications. Visual Visual communication is the act of using photographs, art, drawings, sketches, charts and graphs to convey information. Visuals are often used as an aid during presentations to provide helpful context alongside written and/or verbal communication. Because people have different learning styles, visual communication might be more helpful for some to consume ideas and information. Here are a few steps you can take to develop your visual communication skills:

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PROFESSIONAL PRACTICE  Ask others before including visuals. If you are considering sharing a visual aid in your presentation or email, consider asking others for feedback. Adding visuals can sometimes make concepts confusing or muddled.  Consider your audience. Be sure to include visuals that are easily understood by your audience. For example, if you are displaying a chart with unfamiliar data, be sure to take time and explain what is happening in the visual and how it relates to what you are saying. To make improvements to your communication skills, set personal goals to work through the things you want to accomplish step by step. It might be helpful to consult with trusted colleagues, managers or mentors to identify which areas would be best to focus on first.

P2. Demonstrate that you have used effective time management skills in planning an event

Definition of time management skills “Time management” is the process of organizing and planning how to divide your time between specific activities. Good time management enables you to work smarter – not harder – so that you get more done in less time, even when time is tight and pressures are high. Failing to manage your time damages your effectiveness and causes stress.

The importance of time management skills Time management is important because it helps you control your workday so you can build your business without compromising your work-life balance. Here are seven benefits of proper time management:

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Do more with less Knowing how to manage your time means that you’ll be able to accomplish more in shorter periods of time with less effort. Think about how much more you accomplish when you truly focus. Make work fulfilling and life meaningful There’s nothing more frustrating than spending a day being completely busy but also entirely unproductive. A feeling of accomplishment helps you stay motivated at work. At home this translates into being able to relax and enjoy your time. By being conscious of how you use time, you’ll have more of it to spend on the things you love. End indecisiveness Worrying about whether you have made the right choice can be time-consuming. Naturally, big decisions take up a lot of time but the small decisions you make every day can also be huge time-wasters. Deciding what to do next on your to-do list, for example, can have a major time cost. ASSIGNMENT

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PROFESSIONAL PRACTICE Achieve goals faster Many people have big goals to feel fulfilled. But without understanding the importance of time management, these goals could sit on the shelf indefinitely. For example, perhaps one of your goals is to lead a healthier lifestyle but you can’t seem to carve out time for gym sessions. Chances are, the time you need already exists. You just have to find it. Boost confidence Time management can improve your confidence. You’re more likely to take care of yourself properly if you have the time to do so. You’ll look and feel more put together before you even set foot into your work space. Have more energy to achieve more Constantly feeling worn out and stressed is miserable. It also makes it hard to take on new challenges. An efficient workflow gives you the time to build new skills to improve your work. Make more time to do the things you love After you consider the amount of time that it takes for you to sleep, work, eat, commute and attend to your personal hygiene, you have about four hours per day to devote to the things you do for fun. Reduce stress and a void feeling overwhelmed In a given day, you might be tasked with creating a mock up for a project, taking your child to practice, leading a discussion at work and buying groceries. When every task on your to-do list seems equally important, you’ll become overwhelmed.

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PROFESSIONAL PRACTICE M1. Design a professional schedule to support the planning of an event, to include contingencies and justifications of time allocated 1. Name of group: Brick Lake Group. 2. Members: Ngo Van Huy, Cap Thanh Tung, Nguyen Thuy Anh, Tran Kim Chi, Tran Phu Thanh Vinh, Nguyen Thuy Ngan 3. Goals of the training events:  Create an exchange environment.  More knowledge.  Navigate future. 4. Participants:  Students.  Teacher.  Speaker.  MC. 5. Time duration: 4 days. 6. Places:  Detech building.  Vinfast company.  Resort movenpick Nha Trang. 7. Time & Agenda:

Day 1 (16-9-2020)

Workshop

No.

Time

Theme

No.1

6.30AM-7AM

Gather students at Detech building

No.2

7AM-8AM

Breakfast and prepare for workshop

No.3

8AM-8.30AM

Warm up and introduce

No.4

8.30-9.30AM

Introduce to the workshop and participants

No.5 ASSIGNMENT

9.30AM-

Start the workshop and minigame 17

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11AM

No.6

11AM-12PM

Break, Lunch and have a small game to receive school souvenirs

Day 2 (17-9-2020)

Visit Company

No.

Time

Theme

No.1

7AM-8AM

Arrive and breakfast

No.2

8AM-8.30AM

Law dissemination and student check-in

No.3

8.30AM9.30AM

Go to place of visit

No.4

9.30-10AM

Check attendance of student

No.5

10AM11.30AM

Visit the company

No.6

11.30-1PM

Have lunch and take a break

No.7

1PM-3PM

Meet company manager and have a conversation between students and company

No.8

3PM-4PM

Go back to school

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Day 3 (18-9-2020)

Team building

No.

Time

Theme

No.1

7AM-8AM

Student gather at Detech building, breakfast

No.2

8AM-8.30AM

Check attendance

No.3

8.30AM-9.30AM

Departure

No.4

9.30-10AM

Minigame some small show on the car for student

No.5

10AM-11.30AM

Check in

No.6

11.30-1PM

Lunch

No.7

1PM-3PM

Break

No.8

3PM-5PM

Team building at detech

No.9

5PM-7PM

Dinner

No.10

7PM-9PM

Campfire

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