Bsbcrt 311 Project Portfolio 1.docx PDF

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PROJECT P O RT FO L I O

STUDENT VERSION

BSBCRT311

APPLY CRITICAL THINKING SKILLS IN A TEAM ENVIRONMENT

First published 2020

RTO www.rtoworks.com.au

Works

[email protected] 0452 157 557

© 2020 RTO Works

This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as expressed in the RTO Works License Agreement. The information contained in this resource is, to the best of the project team’s and publisher’s knowledge true and correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any loss, injury or damage arising from such information. While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome notification of any errors and any suggestions for improvement. Readers are invited to write to us at [email protected]. Business Works is a series of training and assessment resources developed for qualifications within the Business Services Training Package.

Section 1: Identifying problems

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Section 2: Generate and evaluate solutions for problem 1

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Section 3: Generate and evaluate solutions for problem 2

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Section 4: Decision review

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Student name: Assessor: Date: Business this assessment is based on: Documentation reviewed as preparation: Team the student will be a team member of for this assessment:

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Section 1: Identifying problems

Describe the business or organisation you are basing this project on. Include:



What is the name of the business/organisation?



Which industry group is it part of?



What are the main activities in the business/organisation?

It is the Kongducator that provides tablet computers for student, mainly primary school student in Hong Kong. The purpose is to help your study and improve education. The company aims to help children in their study by providing an ideal path through electronic means that has seen an improvement in current learning. The vision of the company is to create a world without illiteracy and is the core company business. They take part of the sales to create a new classroom for those who need and connect them so that they can grow together.

Describe the team you form part of in the business Include:



What team are you part of in the business?



What strengths do you contribute to the team?

Summarise problems to be addressed in a team context Identify at least two problems in the business:



Outline the creative thinking technique used during your team meeting.



Summarise the problems identified in your team meeting.



Choose two problems to focus on.

List legislative and organisational requirements For both selected problems, list:



I am part of the senior management of the company that participates in their commercial operational activities, to guide my work team I use strengths such as emotional intelligence, assertiveness, leadership, proactivity.

In the meeting held with the work team, brainstorming was proposed in which the following problems in the company were identified. Complex issues that the company facing right now is: 1. Manufacturing capacity concentrated in one location (Hong Kong) with no alternative supply available in case of disruption 2. COVID-19 has led to a collapse in the global shipping industry

Legislation related:



The Competition and Consumer Act 2010. It is legislation that provides fair trading law that ensure any information of products and services exactly

any relevant legislation

BSCRT311 PROJECT PORTFOLIO

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

what the product and service capable of which

any relevant organisational policies and procedures.

provides consumer protection and prevent misleading. Organisational policies and procedures related:

Attach any relevant policies to your portfolio.



   

Finance authorisation policies and procedures provides governance over the use of finance based on authorisation. New supplier policy provides selection of new suppliers suitable for the company. Privacy policies and procedures that ensures confidentiality of the company. Performance management policies and procedures that ensures expectation of employees’ performance. Documentation policies and procedures that gives documentation standard.

Source supporting information Source at least one other form of information to help you understand your problem (e.g. internet search).

https://blog.greencarrier.com/how-covid-19-is-affecting-the-shippingindustry-and-how-to-navigate-through-the-storm/

Attach proof to your portfolio. Identify stakeholders For both selected problems:



Who are lthe stakeholders associated with the problem?



How are they associated with the problem?

Stakeholders related are: senior management, board of directors, CFO. There are changes in the budgeted revenue due to the major changes in the situation. The targeted net profit reduced from $ 9 millions to $ 5 millions and the net cash flows reduced from $ 5 millions to $ 3 millions. The major cause is because of the worldwide event.

Develop questions on key challenges For both selected problems:



use at least one critical thinking technique (e.g. 5 Whys)



develop a set of questions to ask stakeholders



Why does the arrival of Covid 19 affect my employees at work?



How can it affect my business model?



How can it affect my supply chain?



Why can it affect my liquidity?

Include: o

questions you understand problem

to

help further the

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o

questions about key challenges problem

of



How can it affect my tax and legal area?

the

Attach:

BSCRT311 PROJECT PORTFOLIO

Policies/procedures

☐

Proof of additional information

☐

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Section 2: Generate and evaluate solutions for problem 1

Summarise the stakeholder’s response to questions for your first problem. Summarise the answers to your set questions after meeting with the stakeholders.

Objectives of the solution: 

Resolving the close manufacturing facility due to the Situation.



Possible increase in net profit from the current Situation



Maintaining current business activities and possible improvement

Write a problem statement Use the information from Section 1 of this Project Portfolio together with the answers from stakeholders to write a problem statement. Include:



what the ideal situation should be



what the situation is in reality



consequences problem.

of

The ideal situation would be to have another manufacturing plant to avoid manufacturing setbacks, in this order of ideas it is necessary to create an action plan to manage to maintain the commercial activity of the company, as a consequence we do not have material to continue with the operation to which we are They have assigned solutions to not completely stop the company.

the

Summarise the alternative solutions for your first problem’s problems Summarise the outcomes of your team meeting analysing your first problem

The critical thinking that is used are: Consultation. It is the consultation process with a password 

My team contributes to the organization in the search for its feedback. Your knowledge and experiences surely provide a better perspective by providing solutions towards problems.



Root cause analysis. It is the method that analyses the problem to find the cause and solve the root because It will lead to the resolution of problems that occur. The solution can It will be provided after the cause of the problems is known.



Reducing possible cost related with the closing of the manufacturing facility



Increase sales of kongducation services

Include:



explanation of at least three boundaries relevant to solutions



which critical thinking techniques were used



a list of four to alternative solutions



how

knowledge

six and

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experience of team members can be used to further develop solutions



agreed success criteria

Critically evaluate alternative solutions

the

Use the success criteria agreed on in your team meeting to:

 

compare the alternative solutions with one another select the best solution.

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



Increase donation to children who needs education



Solution implementation takes time



It requires budget which can increase expenditures and costs



Failure in the solution implementation

Alternative solutions: 

Cloud-based technology



Build a second manufacturing plant



Reuse of used tablets



Subcontracting of manufacturing to a third party

-

Two best solutions are cloud-based. Technology and reuse used tablets. It is because time and the needs of the company. Cloud-based technology is required to keep up with the market trend and have been in the market for some time growth. While waiting for development, the company can restore used tablets and sell them at a cheaper price.

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Section 3: Generate and evaluate solutions for problem 2

Summarise the stakeholder’s response to questions for your second problem. Summarise the answers to your set questions after meeting with the stakeholders.

a) -solve the problem of international shipments b) - comply with biosafety standards c) - more development opportunities at the national level d) - Shipments will only be made 3 times a week, reducing the number of shipments made by the company by half.

Write a problem statement Use the information from Section 1 of this Project Portfolio together with the answers from stakeholders to write a problem statement. Include:



what the ideal situation should be



what the situation is in reality



Consequences problem.

of

the

Summarise the alternative solutions for your second problem Summarise the outcomes of your team meeting analysing your second problem Include:



explanation of at least three boundaries relevant to solutions



which critical thinking techniques were used



a list of four to alternative solutions



the ideal situation to face the arrival of COVID 19 and its worldwide impact on shipping companies was to have an action plan in the event of a pandemic, in this case there is no action plan, it should be improvised to find solutions more accurate, which consequently affects the economy of the company that affects both employees and the main activity of the company.

six

how knowledge and experience of team members can be used to further develop solutions

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

The critical thoughts that are used are: Consultation. It is the consultation process with password



My team contributes to the organization in seeking your feedback. Their knowledge and experiences surely provide a better perspective in providing solutions to problems.



Root cause analysis. The method analyses the problem to find the cause and solve the root because it will lead to the resolution of the problems that arise. The solution will be provided after the cause of the problems is known.



Alternative solutions:



solve the problem of international shipments



comply with biosafety standards



more development opportunities at the national level



Shipments will only be made 3 times a week, reducing the number of shipments made by the company by half.

10



agreed success criteria

Critically evaluate alternative solutions

the

Use the success criteria agreed on in your team meeting to:



compare the alternative solutions with one another



select the solution to be implemented

BSCRT311 PROJECT PORTFOLIO

The best solution to carry out this problem is to get more commercial activity at the local level to reduce the problems of international shipments and comply with the appropriate safety regulations to avoid contagion to both workers and customers.

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Section 4: Decision review

Summarise (in the table below) what you’ve learnt about critical thinking based on: 

the stakeholder feedback



your team meeting review



your individual experience. Feedback Comments

STAKEHOLDERS 

Problem solution feedback



Critical thinking techniques used

TEAM MEMBERS 

Critical thinking techniques used



What did we learn about critical thinking to apply to teams

PERSONAL 

Critical thinking techniques used



What did I learn about critical thinking to apply to individual situation

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