Bsbinm 501 Assessment TOOL TASK 1 AND 2 V2020 T1 1 PDF

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Module 7 Term and Year

Term 1 2020

Qualification :

BSB50215 Diploma of Business/ BSB51415 Diploma of Project Management

Unit Code:

BSBINM501

Unit Title:

Manage an information or knowledge management system Short questions Task 1:

Assessment

Task 2:

Demonstration/ observation of case study analysis, presentation and report

Student Name:

ANKIT NAIN

Student ID No:

V20190160

Date:

Assessor’s Name: Assessment submission (new) requirements Please save this file as PDF format (include your name to the filename) before uploading onto Moodle. Assessment deadlines penalty It is expected that unless a simple extension, special consideration or disability services adjustment has been granted, candidates will submit all assessments for a unit of study on the specified due date. If the assessment is completed or submitted within the period of extension, no academic penalty will be applied to that piece of assessment. If an extension is either not sought, not granted or is granted but work is submitted after the extended due date, the late submission of assessment will result in a late penalty fee. For further information, please refer to the Assessment Policy. Assessment/evidence gathering conditions Each assessment component is recorded as either Satisfactory (S) or Not Yet Satisfactory (NYS). A student can only achieve competence when all assessment components listed under procedures and specifications of the assessment section are Satisfactory. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYS is eligible for re-assessment. Should the student fail to submit the assessment, a result outcome of Did Not Submit (DNS) will be recorded. Principles of Assessment Based on Clauses 1.8 – 1.12 from the Australian Standards Quality Assurance’s (ASQA) Standards for Registered Training Organizations (RTO) 2015, the learner would be assessed based on the following principles: Fairness - (1) the individual learner’s needs are considered in the assessment process, (2) where appropriate, reasonable adjustments are applied by the RTO to take into account the individual leaner’s needs and, (3) the RTO informs the leaner about the assessment process, and provides the learner with the opportunity to challenge the result of the assessment and be reassessed if necessary. Flexibility – assessment is flexible to the individual learner by; (1) reflecting the learner’s needs, (2) assessing competencies held by the learner no matter how or where they have been acquired and, (3) the unit of V2020.T1. 1.2 BSB50215 Diploma of Business/ BSB51415 Diploma of Project Management/ BSBINM501/ 2020/ T1/ Assessment Tool Task 1 and 2 Page 1 of 20

competency and associated assessment requirements, and the individual. Validity – (1) requires that assessment against the unit/s of competency and the associated assessment requirements covers the broad range of skills and knowledge, (2) assessment of knowledge and skills is integrated with their practical application, (3) assessment to be based on evidence that demonstrates that a learner could demonstrate these skills and knowledge in other similar situations and, (4) judgement of competence is based on evidence of learner performance that is aligned to the unit/s of competency and associated assessment requirements. Reliability – evidence presented for assessment is consistently interpreted and assessment results are comparable irrespective of the assessor conducting the assessment Rules of Evidence Validity

– the assessor is assured that the learner has the skills, knowledge and attributes, as described in the module of unit of competency and associated assessment requirements.

Sufficiency – the assessor is assured that the quality, quantity and relevance of the assessment evidence enables a judgement to be made of a learner’s competency. Authenticity – the assessor is assured that the evidence presented for assessment is the learner’s own work. This would mean that any form of plagiarism or copying of other’s work may not be permitted and would be deemed strictly as a ‘Not Yet Competent’ grading. Currency – the assessor is assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past. Resources required for this Assessment 

All documents must be created using Microsoft Office suites i.e., MS Word, Excel, PowerPoint

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Upon completion, submit the assessment via the student learning management system to your trainer along with the completed assessment coversheet.

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Refer the notes on eLearning to answer the tasks

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Any additional material will be provided by Trainer

Instructions for Students Please read the following instructions carefully 

This assessment is to be completed according to the instructions given by your assessor.

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Students are allowed to take this assessment home.

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Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within 2 weeks of the assessment due date.

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Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency.

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If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.

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Please refer to the College re-assessment and re-enrolment policy for more information.

Procedures and Specifications of the Assessment V2020.T1. 1.2 BSB50215 Diploma of Business/ BSB51415 Diploma of Project Management/ BSBINM501/ 2020/ T1/ Assessment Tool Task 1 and 2 Page 2 of 20

Task 1 The learner is expected to research and provide understanding in the areas: 

Knowledge management systems

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What are the various types of training to support the transfer of knowledge



Strategies to resolve issues in knowledge management

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Provide an analysis in determining a knowledge management system’s strengths and weaknesses

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Addressing challenges when implementing the upgrade to this system

Task 2 The learner is then required to read the short case study on the company Victory Sports, they are a global company specialising in selling sporting equipment. Victory sports sells sporting apparel to a number of retail sports stores. You need to read through the case study which has been provided and answer the following: 1.

The learner would have to provide a 10-minute presentation based on the findings discovered in the areas such as: 

Describe the information or knowledge management systems that may exist at the following locations, i.e. Victory Sports store, the warehouse and Victory Sports head office



Conducting a review of the warehouse system at Victory Sports



Resolving these challenges



Addressing how is the knowledge management system would monitor for compliance, effectiveness and efficiency within the organization

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Discussing what legislative requirements that may apply to the systems at each Victory Sports location

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Describing the compliance of the knowledge management system with organizational policies and procedures

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Identify the contingency plan which the organization has put in place in case of system failure.



Identify possible improvements that could be made to the system.

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2.

Develop a report for Victory Sports to submit for approval of an employee’s training. The report should include: 

a summary of the skills and knowledge he may require

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suggested methods for this training

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resources required for the training

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How success will be measured

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How will the manager now monitor the progress of the training plan he has developed for employee?

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How will the progress of the training plan be monitored?

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Discuss how the training will the training be reviewed and changed to meet new demands and priorities brought about from the training?

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Task 1 1.

Knowledge Management systems – This is a system which refers to or uses and Information Technology system to store and retrieve knowledge and information. The KMS (Knowledge Management System) improves collaborations, locates knowledge sources, mines repositories for hidden knowledge, captures and uses knowledge and enhances knowledge management processes. Commonly knowledge management systems are used in business administration as the information which is collected is essential to the business and must be stored in a location which is easily accessible. The following activity has been designed for all learners to complete.

a. When researching a knowledge 1. management system for your company 2. why should you first 3. consult with 4. stakeholders about the type of knowledge management system to use?

– Main purpose of the KMS for the organisation: support and enhance the organizational knowledge processes of knowledge creation, storage, retrieval, transfer and application – who need access to the KMS: Owner and employees – stakeholders in general: owner, employees, customers, suppliers – the best style of KMS that suits the organisation is Database Management Systems because the Database management systems assist in use the collection of data stored within a database by enabling easy storage and retrieval

b. Give examples of how5. you might collect 6. information from 7. internal and external 8. stakeholders 9.

– staff feedback form – meeting – discussion – survey - Customers feedback

2. Consider a system which provides information to external stakeholders; for example, allowing suppliers to provide quote information or customers to make purchases (You can use the Xerox system to complete the table.)

a. Objectives of the system

  

To capture and keep knowledge/information To improve the access to knowledge and information of an organization To enhance the knowledge and information environment in the organization



To manage knowledge(information) as an asset

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What methods of training will be used to train the stakeholders?

10. Face to face b. Training Strategy training

14. role play

Who will develop the training materials?

11. Internal stakeholder

What resources are required?

12. budget

15. internal stakeholder

- human resources

How would you conduct follow up training?

13. this can be done online through Skype

16. phone conversation

- technology

c. How would you 17. Provide knowledge base test at the end of the training. The training has been successful if the determine if participants have a sound knowledge of the system and they can demonstrate practical skills training has been when using the system successful?

d. How would you promote the 18. – word of mouth system to external19. – advertise training and system availability through company newsletter users?

e. What strategies would you use to protect the system making sure 20. – limit who has administrative access to the system external users 21. – connect the knowledge management to a private network would not make any changes to the system?

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3. Suggest strategies for resolving the following information management system problems: Problem a.

In the knowledge management system, you want to summarize your sales information by customer type. There is no report in the KMS which allows you to do this?

Strategy for resolving problem -

Is there restricted information access, if so this restriction needs to be lifted to allow

for all forms of reports to be pulled -

Checked to make sure that the information you require aligns with the access given

to the user

b.

You are constantly losing data, due to your computer constantly crashing?

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Run an automatic system back up so information is being backed up regularly. Conduct extra investigation

c.

A supplier has received information/data about one of your customers in error?

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Limit who has access to the Knowledge Management system. Ensure private and confidential information is covered by the privacy ACT

d.

Customers are complaining about shipping delays and back orders?

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ensure correct information is being stored in the KMS notify customers of delays as soon as the warehouse is notified

4. Using the web link provide watch the video on the information/knowledge management system. Describe the strengths and weaknesses of that system. Strengths of the Xerox Knowledge Management System

Weaknesses of the Xerox Knowledge Management System

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Improves the way information is shared, can share information across the globe

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Higher online interaction means less dealing with a “real person” for customers

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Capture manage and share knowledge from every technical issue and use that knowledge to enhance the customer experience

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Being completely online through the KMS how Xerox deal with customers’ needs when the system crashes if there is no back up.

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Integrate technology to deliver knowledge in the customer’s channel of choice, when and how they need it

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Risk of private information being exposed to people who should not have access

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Task 2

1.

The below is a short case study on the company Victory Sports, they are a global company specializing in selling sporting equipment. Victory sports sells sporting apparel to a number of retail sports stores. You need to read through the case study which has been provided and answer the questions. Demonstration/ observation checklist

Candidate’s name

Ankit Nain

Assessor’s name Work activity

Presentation

Date

Case study Victory Sports is a large sporting manufacturer who sells a range of sporting equipment and products to a range of retail stores throughout British Columbia, Ontario and Quebec. Victory sports head office produces most marketing material but allows the stores to conduct their own direct marketing activities to their own customers. Stock for the companies are ordered each week, on occasion the store manager places an order to the warehouse for additional stock. The manager also provides a report to head office regarding the hours each employee has worked, so head office can process their pay. As a knowledge management consultant, you are to prepare a 10-minute PowerPoint presentation (paste PPT slides in the empty cells below as seen in the sample below; you may need to resize your PPT image to fit within the space provided) based on an existing knowledge management system that you are familiar with senior management (your trainer would assume this role) for the company on a knowledge management plan proposal covering the following:.

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a.

Describe the information or knowledge management systems that may exist at the following locations, i.e. Victory Sports store, the warehouse and Victory Sports head office

b.

Imagine you are conducting a review of the warehouse system at Victory Sports, how might you measure the effectiveness of this review?

c.

What challenges might you expect when implementing the upgrade to this system?

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d.

How might you resolve these challenges?

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e.

How is the knowledge management system monitor for compliance, effectiveness and efficiency within the organization?

f.

What legislative requirements legislative may apply to the systems at each Victory Sports location?

g.

Does the knowledge management system comply with organizational policies and procedures?

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h.

Identify the contingency plan which the organization has put in place in case of system failure.

i.

Identify possible improvements that could be made to the system.

 Q 2 is located right after the Presentation Assessment Rubric.

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Presentation Observation/ Demonstration Marking Rubric (for trainer use) Criterion

4

Visual Appeal

Comprehension

There are no errors in spelling, grammar and punctuation. Information is clear and concise on each slide. Visually appealing/engaging.

Extensive knowledge of topic. Members showed complete understanding of assignment. Accurately answered all questions posed.

3

Content

1

Mark

There are some errors in spelling, There are many errors in spelling, There are many errors in spelling, grammar and punctuation. The grammar and punctuation. Too grammar and punctuation. Too much information on two or more much information was contained slides were difficult to read and too much information had been on many slides. slides. copied onto them. Minimal effort made to make Significant visual appeal. slides appealing or too much No visual appeal. going on. Most showed a good understanding of topic. All members able to answer most of audience questions.

Regular/constant eye contact, Most members spoke to majority The audienc...